Excellent Product for Fund Admins, Family Offices, Private Funds

Pros

As a user of multiple fund accounting systems, I have found FundCount to be the most comprehensive all-in-one solution. There is no need to use a separate portfolio, G/L or partnership system since all features are interrelated directly into the single FundCount solution. The interface is simple and easy to teach to new hires.

Cons

The web interface is a bit slow for heavy usage via the web UI.

Trusted Software and Technology Partner for over 12 Yrs

Pros

We chose FundCount as the cornerstone infrastructure for our fund administration services firm over 12 yrs ago. FundCount's integrated, robust solution, coupled with an easy to use interface, has allowed our fund accountants to swiftly navigate monthly reconciliations. Having portfolio and partnership accounting integrated into one solution (as opposed to separate modules) decreases interoperability issues. The system's robust reporting capabilities allow for us to provide professional industry leading reporting to the fund managers and limited partners. And FundCount continues to add functionality to its offering, as opposed to "resting on its laurels". FundCount, over these many years, has provided a level of service that has made us feel as though we were their largest, most important client - which we are not. They treat the relationship as a partnership - which is how we view it as well. And based off of over a decade's worth of interactions, I'm confident in saying that they strive to treat all of their clients with this high level of customer service and perspective of partnership.

Cons

The only "cons" we have are that we don't have the need/range of offerings from our service to take advantage of all of the full functionality of the product offering. We primarily focus on liquid hedge funds and some PE/RE funds and yet I am quite aware that the capability of the solution provides even more functionality for other types of entities, i.e. multi-family offices, etc.

Losing capabilities

It gets the job done but it is awkward currently to use. In addition, it is rather expensive for what we are getting form it. We are just doing monthly reporting for a small fund that has infrequent trading.

Pros

I know it well and it is fairly easy to use.

Cons

I now have lost all of the electronic pricing ability so I have to manually type in all prices. In addition more reporting capabilities would be great. In addition, exporting and importing capabilities would be helpful. It is also rigid in some workflow processes.

Full House

Great Long Term Relationship, like the fellas over at Fundcount, and respect them and what they built immensely.

Pros

As a small Fund Administrator, we built our operational divisions around Fundcount. We operate with a small footprint thanks to the functionality of Fundcount. It offers a very strong portfolio orientated system, it backs that up with a very strong accounting function and rounds off with a strong investor services function. It is the ability to use one system across our divisions, A to Z, that makes it such a powerhouse and valued partner.

Cons

Fundcount is expensive. That being said, Fundcount has startup pricing mechanisms that allow them to partner early on with small operations such as ourselves and grow together. As a small, niche enterprise, we choose not to grow to scale and rather service a small client base at very high service levels. Fundcount is a very good partner to do so, however, after staff costs, Fundcount remains our top expense. That being said, Fundcount is worth the cost and that is why we have been using it for over a decade.

FUNDCOUNT

Overall the experience has been good, and I do feel over time the product has continued to move in the right direction, which is it is always adding useful new features and is improving.

Pros

I like that all my client data is in a database and can be reported, sorted and used in a variety of different ways. I like that the entities are connected in the software and information from one partnership or fund flows through nicely to its owners. Easy to run financials and it is nice to see real allocations schedules for my clients.

Cons

We tend to have problems such as not being able to get into FundCount around updates.

Sophisticated yet Easy to Navigate

Pros

I'm very impressed with the versatility and sophistication of the software. It is easily adapted to accommodate the unique nature and reporting requirements of virtually any fund. Customer support is outstanding.

Cons

Software updates occasionally cause unexpected issues. An inconvenience, but the customer team is quick to address and correct problems.

Software Features

It has great features that are required by any Asset Management Company in order to keep fund portfolios, mutual fund management actually products they offer and enchanced investor relation module. But unfortunately i did'nt find any free version or trial one.