Service Fusion

RATING:

4.3

(240)

About Service Fusion

Service Fusion is an all-in-one, cloud-based field service management software. It caters to service contractors and businesses of all sizes across multiple industries. Service Fusion offers field service management, VoIP phone solutions, GPS fleet tracking, credit card processing and mobile applications within a suite. Primary features include customer management, estimate & job creation, dispatching, scheduling, invoicing & online payments, inventory management, time tracking, field/mobile app, customer email broadcast, and more. Service Fusion helps users manage job assignment and scheduling. Users can also view product catalogs, handle payment processing, track sales revenue and commission reporting, and access integrated voice and text messaging. The soft...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Service Fusion Pricing

Starting price: 

$195.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Jobs
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Service Fusion Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Service Fusion

1 - 5 of 236 Reviews

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2019

New, but VERY impressed with features for the money, and MOSTLY SUPPORT!

Again, I'm new and just started managing people in it.. but my overall feeling is I can certainly run my business on it. I'm sure some things will annoy us and we'll wish it could do this or that, but it's very flexible to a variety of service/ field businesses. We're excited about choosing it and incorporating our processes around it.

PROS

I reviewed and tested over 15 softwares to help us run our property services company, and Service Fusion was the clear winner. Although lacking in some things I would like to see, it has more in one package at a reasonable price than all the others. I'm also excited about their new version coming out. Main reason for this review though is RAVE about the support I received from CSR; I believe a manager in support I was lucky enough to get on the phone when I called in. Before I spoke to CSR, I was still very lost on how to BEST apply the software to our business needs, and this was after 2 implementation meetings with my onboarding specialist. Long story, short, I spoke to CSR for 4 fast hours as he let me talk outloud and verbalize the multiple "if this then that" scenarios I would wrestle with to make sure I was using SF in the most efficient way possible. Then, after listening intently, and putting himself in my shoes, he would work with me to find the answer. To add to the best software service I have had in years, at the end of the call, he asked me to hold as we were wrapping up 2 last points so he could say goodbye to his team as they were leaving for the day. Then, CSR spoke to me for another 30 to 45 minutes AFTER he was done for the day. Before my call with CSR, I felt like I was a 2 out of 10 on the program. After my call, I felt like I was a 8/9 out of 10. THAT is the type of support that will help us succeed with SF!

CONS

New so still finding things out, but 1 thing is there seem to be some fields that aren't that functional; more placeholders. If they were functional based on the data they contain, it would be amazing! For example, you can put how many manhours per unit of measure a service costs. However, when you ad a quantity, it doesn't calculate the manhours; it's more of just a placeholder?! Reporting could be a little more custom too. I'm hopeful some of these things are going to be addressed in V2 sometime this year, but even if they aren't, this is still a LOT of engine and features for the money.

Tina

Consumer Goods, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2024

Hands on use of Service Fusion

Overall, very pleased. Anytime I have ever reached out to SF for assistance, it has been a good experience.

PROS

I like that we can sync alot of stuff into Quickbooks. I know there is more that can be done but I have only been here 1 year so I am working on more critical things and then hope to learn more.

CONS

Inconsistency of syncing invoices and payments so that they match up

Reason for choosing Service Fusion

The cost of the product was preferable to Service Titan

Reasons for switching to Service Fusion

** Please note that we had Wintac previously but it is not on the list so I had to use something else to submit this. Needed more features than Wintac had

Vendor Response

Thank you for leaving us a review! Don't forget to check out our Knowledge Base for thousands of articles written for professionals by professionals to help you learn the software more.

Replied May 2024

Sharlee

Construction, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed April 2024

good but can be slow

often INCREDIBLY slow to load reports, refresh dispatch grid, and edit a larger job

PROS

increased efficiency with having information between office and tech smooth

CONS

so slow to load reports and dispatch and edit larger work orders.

Vendor Response

Thank you for your feedback. We are sorry to hear the application has been slow for you. Please contact support to see if there is anything they can do for you.

Replied May 2024

Kevin

Facilities Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Easy to set up and use out the box

very user friendly, takes less than 30 minutes to cover what is needed for a new tech or office worker that needs to use the system.

PROS

you can import certain data fields, others are copy and paste unless you are starting from nothing. Help Desk support is fantastic, never had an issue the person on the phone could not answer - Top Notch!

CONS

everything should be able to import when setting up another account or system

Reasons for switching to Service Fusion

not scalable for our work load needed something that would include inventory and invoicing. Tracking tech hours was a plus

Vendor Response

So glad you find Service Fusion to be user friendly and beneficial to your business. Thank you for sharing your feedback!

Replied May 2024

Ken

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

The best decision I ever made!

The absolute best business decision I ever made. Our net profit increased at least 50% with SF. All customers information is always at our fingertips.

PROS

Scheduling, tracking, customer history and getting paid better. Everything is at our fingertips

CONS

The only thing I think could be better is service agreement scheduling and management. I also don’t like the new drop down box for receiving payments. Pictures are too slow to load.

Reason for choosing Service Fusion

I liked them both. The lower price is why I chose SF

Vendor Response

Thank you so much for sharing! Service Fusion is proud to have been part of your growing business.

Replied May 2024