About DogBizPro

DogBizPro is a kennel management solution that enables dog training, boarding and daycare businesses to streamline processes related to event scheduling, appointments, invoicing and more. Clients can register for events, classes, therapies or classes and use the online portal to update their contact information.

Using DogBizPro, professionals can receive payments via BluePay, PayPal or Authorize.Net from customers, print class schedules and secure data using Secure Sockets Layer (SSL) encryption protocol. Managers can create invoices, track dogs' vaccination dates and create specific packages for therapy, boarding or daycare services. Additionally, businesses can send newsletters or promotional emails to clients and schedule recurring appointments, seminars a...


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Supported Operating System(s):

Web browser (OS agnostic)

36 Reviews of DogBizPro

Average User Ratings

Overall

4.39 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

3.5

Ratings Snapshot

5 stars

(18)

18

4 stars

(16)

16

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 36 results

March 2019

Kimberly from Kim's Dog Coaching LTD

Company Size: 2-10 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Very easy to use!

No more taking registrations or payments manually, saving time! I've had the software for five years now and have no idea how I did business without it before!

Pros

Very easy to set up and easy to integrate with my existing website.

Cons

Sometimes, a feature will confuse bit their tech support is very helpful and punctual.

Response from DogBizPro

Replied March 2019

Thanks for the stellar review! Glad you are pleased with the product and we plan on continuing to improve it.

March 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

2.0

March 2019

Works fine but could be much better

I have been using it since I started my business 5 years ago and have been mostly pleased with it. The 2 issues I mentioned in the cons are really big ones and have made me search for better scheduling options. Unfortunately, there aren't others that really specialize in dog training and lack in other areas that are essential. If they fixed those 2 issues, it would be perfect!

Pros

I like that this software is specific to dog training. It's also great about allowing me to customize things to my needs. The reports feature is great as well. Their customer support is top notch and they have a very extensive, easy to use "help" page that details how to do a lot of things. I also like that I can access from my phone, even though that could use some improvements as well.

Cons

1. First and foremost, it needs to be made more user-friendly for clients booking private sessions. I am often booked out weeks in advance. When a client goes to book a session, it pops up with the current week, causing the client to have to search for the next available private session. I'm sure I have lost clients who got frustrated with trying to book a session and went elsewhere. Other scheduling software platforms have lists of what's available, so people can see it right away rather than having to search for it. 2. They do not have the option for us to send an automatic email or text reminder for sessions and classes. The new owners are aware of this and will be fixing it.

Response from DogBizPro

Replied March 2019

Thank you for the review! As you mentioned, text/email reminders is in the works. I'll also get it on our list to look at the private registration option to make sure it's not difficult for clients to locate available classes.

November 2015

Emily from Canine Solutions

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

1.0

Customer support

5.0

November 2015

Great customer service but features leave a lot to be desired.

The pros: Can be accessed it on multiple devices. Provides a way for customers to register online. Responsive customer service and friendly interactions. Cons: Time consuming to learn in general- even after using for a year there's still many things that I'm not familiar with how to best facilitate. Dialogue boxes that open can not be enlarged for easier use on small devices and I can't do things like cut and paste text when creating a client note. Can't add a document to the middle of a client message. End date resets any time an event is edited which has led to confusion about end dates and times. Clients routinely report complications registering and paying. No way to revisit the content of messages sent through DBP. Not intuitive for those who have limited tech savvy. Not integrated with Quickbooks. Can't draw a report of referral sources Email Marketing has been challenging to learn (haven't tried new integration yet.) Can't search for unused credits in the training module (like unpaid balances can be.) Can't autopopulate messages with things like credits available or impending expiration of credits No automatic confirmations. (would love to be able to schedule appointment confirmations that will be received by the client in the manner they have selected with the ability for the client to respond to the confirmation) Appointment Scheduling is complicated and has too many steps. I generally schedule the clients next appointment at the end of the current appointment and it takes upwards of 5 minutes just to get it scheduled. The dialogue box, again, adds to this difficulty. Online booking for boarding doesn't accommodate changes in fees based on time of year or add-on services such as early drop off or late pick up. No ability to record retail items.

March 2019

Juniper from Ruff Translation

Company Size: 1 employee

Industry: Veterinary

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

March 2019

Good for contracts, client info, billing; weak on scheduling

It's better than the spreadsheet I was using before, but after using it for two years, I don't feel it's totally worth the high cost. If they were to add the scheduling features that one expects but are missing (eg automatic reminders, client ability to reschedule or cancel), I would be much more satisfied.

Pros

Handles client information, waivers, contracts, questionnaires, and billing well. Integrates with PayPal.

Cons

Steep learning curve. Admin console/settings not all set up in an intuitive way. Clients are not able to reschedule or cancel their existing appointments. No automatic appointment reminders. Does not integrate both ways with Google Calendar.

Response from DogBizPro

Replied March 2019

Thank you for the review. The new update coming out very soon revamps the menus used for Admin/Setup, I think you'll find it much easier! And as soon as that update comes out we'll be working on the reminders.

March 2019

Tracy from 4 Paws DogWorks

Company Size: 1 employee

Industry: Professional Training & Coaching

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

DogBiz Pro Makes Business Flow Easier

Pros

That it’s tailored to dog professionals. Lots of options and features that likely ins't found in other off the shelf solutions.

Cons

Some features haven’t been implemented yet, BUT they always keep a wishlist going so that we are heard. Many suggestions have been implemented!

Response from DogBizPro

Replied March 2019

Thank you for the wonderful review. You're absolutely right that we're listening to your requests and will continue to add the features that will help your businesses!