The Pet Friend
About The Pet Friend
The Pet Friend Pricing
Starting at $25 per month, each tier will give you additional features depending on if you're a rescue, shelter, or animal control organization. We also offer yearly pricing for government organizations seeking our software.
Starting price:
$25.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for The Pet Friend
1 - 5 of 12 Reviews
Peggy
Government Administration, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Affordable Animal Shelter Software
This software is affordable and packed with features. I enjoy that I can use it from my phone wherever I'm at.
CONSThe software takes time to learn but there's a lot of training videos and documentation.
Kris
Government Administration, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2020
Great for the price
Pet friend is the only software currently being used at the local animal shelter to track all intakes, returns, adoptions & licensing. It is designed to more than needed in out small shelter but could use a few adjustments for record keeping & billing statements.
PROSThe price fit the small business budget. Once you get to know the program it's pretty easy to use. Customer service has been one of the best. Any software requests that have been requested are made in a short time. Any issues with the software is corrected right away.
CONSIt takes some getting use to. Connections are not made in the software. multiple unconnected documents for every case. Reporting issue when doing a weekly report you would need to complete another billing step on top of the other 2 forms to get weekly/monthly billing reports.
Phyllis
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2020
Pet Friend Software
At this time the only real benefits are that it is accessible from any location. We also like the feature of being able to take a picture while in the program to add to the kennel card.
PROSThat it is accessible from any location.
CONSIt is very difficult to retrieve information about an adopted animal - unless we have the name of the animal when it was at the shelter. Most adopters change their names. We need to be able to retrieve the information from adopter's name, micro chip # & Rabies #. One of the reasons we purchased the product was that it was to automatically add our animals to Petfinder. That feature simply doesn't work. The choices for color are not geared to the colors of dogs & cats, no brindle option, or calico option, etc. We do have the option of purple???
Reasons for switching to The Pet Friend
We liked that it was accessible from any location & that it was supposed to automatically add our animals to Petfinder.
Vendor Response
Additional adopter information has been added to be searchable at https://thepetfriend.com/pf/adoptions_history_search . We will look into the color issue but purple exists because we also support reptiles and birds. Thanks,
Replied February 2020
Tamara
Veterinary, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Great product!
This is the first product of it's kind that we have used for our shelter management. So far it's been very helpful in allowing us to keep track of all the features we did the old school way. I checked out many different software option and chose this one because it has all the features I felt we needed as a non-profit and it is web-based.
CONSStill wish there were more color of animal choices haha, I just don't have to time to list them and send to the company. Also would love to have the ability to reduce the kennel card to half a page and make the pet name more obvious/larger. My team has wanted cage cards for some time now and are very happy that we now have them:)
Cassie
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2022
Works for what we need
Easy to navigate and put data in when it comes to animals in the rescue
CONSWould like to be able to add extra fields on our own
Reason for choosing The Pet Friend
Seemed to fit what was needed