About OrderUp

OrderUp is a cloud-based solution that helps businesses in the retail industry collect orders from customers using a self-service kiosk application, streamlining point-of-sale operations. The centralized platform enables users to create customizable visual menus by adding photos, modifiers and upselling/cross-selling prompts to the interface. Key features of OrderUp include SMS/email marketing, payment processing, reporting and menu configuration. It comes with a website builder module, which lets users develop websites using customizable templates. Additionally, businesses can add customers to loyalty programs and provide gift cards or coupon codes, improving overall client experience. OrderUp provides an application for iOS devices, which enterprises can uti...
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OrderUp POS

OrderUp User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4.5

Functionality

4.5

Showing 10 reviews

Duran

Verified reviewer

Industry: Higher Education

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2018

Very versatile and easy to use.

Pros

Customer service is excellent and helpful. Provides an all in one tool for all the tasks at the shop

Cons

System sometimes lags but not frequently enough to be a major issue. Otherwise software is flawless most of the time

Anonymous

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

May 2018

I like the reporting and it's easy to research data.

I just like that it's really easy to use, my client hasn't expressed any concerns, and when they bring on new staff they never seem to have problems learning the process.

Pros

Reports work well and it's easy to "dig deeper" for information when data is questionable. Product are easy to set up and you can use modifiers (i.e. sizes and colors) for inventory tracking. My client is in an area with various sales tax rates and SalesVu handles them beautifully. Customer support is responsive although I seldom need them.

Cons

I have to manually input data to QuickBooks desktop but there is a sync option that we don't use. I'm hoping this client will switch to QuickBooks Desktop in hopes we can use the sync. I don't really have any problems with this software.

Ryan

Company size: 2-10 employees

Industry: Restaurants

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
3

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

January 2021

Salesvu

I almost decided to cancel it because it was too buggy when we just signed up. But technical support was able to work with square to resolve most of them. It is much better now, working as expected.

Pros

Customer support is good. Software itself is just average and too many restrictions. Started with many bugs but technical support was helpful to resolve these issues gradually. It is a good choice consider the fee you paying.

Cons

Able to handle order and payment without direct contact with the customers. Free up some labor and speed up the process.

Christine

Company size: 2-10 employees

Industry: Food & Beverages

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2019

My man is the best

Pros

I am a new business owner and I decided that I wanted to incorporate self-order kiosk’s into the operation. Learning how to navigate was a little difficult at first and I was hesitant about continuing to you the product. Then I had an issue with my products staying in the system.. I was so done..... then came my reps the Dude!!!! He helped with everything. Setting up orders, adding products, he got together with some IT people and fixed the product issue. Man, he really saved me and my concept for the business. Every time I had an issue he has been there to help. Even gave me some extra time due to the issue I had in the beginning. The company is fantastic, their customer service is exceptional. Always available whenever I need them and always willing to help. I would definitely recommend this product.

Cons

Little hard to figure out on your own. But customer service will help you with anything you need.

Anonymous

Company size: 51-200 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Functionality

out of 5

October 2018

Very Solid POS for Small Business

Pros

Very easy setup, very easy to learn. Spent very little time training new staff members on how to use.

Cons

Would love to see some more advanced inventory management features.

Diana

Company size: 2-10 employees

Industry: Retail

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Functionality

out of 5

September 2018

Great for any size company

Pros

This system was easy to use and also easy to train on. It is great for any size retail store.

Cons

I wish there was a better way to input items for sale.

Anonymous

Company size: 1 employee

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

April 2019

Restaurant Sales

Pros

Good system for POS and record keeping for restaurants.

Cons

Could be easier to use for non computer people.

Juan

Company size: 11-50 employees

Industry: Marketing and Advertising

Time used: Less than 12 months

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2016

The best option for my store

Whether it's a physical store or a ligne is definitely the best tool I could have found, easy to use and no problem so far

Pros

Easy to use

Cons

No one until now

Ashley

Company size: 11-50 employees

Industry: Oil & Energy

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

March 2018

More Pros than Cons

Overall this product is useful.

Pros

This software was simple enough to use. Integrated well with our Quickbooks. The value for the money is good.

Cons

Sometimes the customer service line has you on hold for too long and the cancellation fee is pretty high if you ever wanted or needed to cancel.

KALA MALLIK

Company size: 201-500 employees

Industry: Farming

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2021

my favorite online app

the best app I have ever used so far, It is worth please give it a try you won't feel bad at all.

Pros

easy to access and hassle-free, we can order what we want. It's very simple to get it done.

Cons

there is nothing least about this app, I have used the mobile app, and it's very smooth and hassle-free. no bug issues at all and it's very simple to order online.