ShortStack Software


ShortStack is a cloud-based campaign creation solution. It helps in designing campaigns using various widgets, themes and templates. The solution is used to create sweepstakes, contests, landing pages, special offers and custom forms for campaigns.

ShortStack offers features such as action-gating that helps users capture visitor’s contact information through landing pages. It allows visitors to fill in their details on the page, in return for which visitors can access special offers including e-books, discount codes or giveaways.  

ShortStack’s landing pages offers customizable templates. They can include widgets like forms, polls and galleries. In addition, users can customize their pages with different colors and fonts.

The solution offers services on a monthly subscription basis and provides support via email, community forums and self-help documents.



51 Reviews of ShortStack

Overall rating

4.43 / 5 stars

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Showing 1 - 20 of 51 reviews

October 2018

Jennifer from CMC Microsystems

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2018

Easy to use, customizable look and to needs, with a few additions it could do everything you need!

Ability to embed a contest on our webpage, collect submissions efficiently, and close the contest seamlessly hiding some text (e.g., submission form) and displaying other text (e.g., "contest closed" text).

Pros

Ease of use. Fresh looking designs. Customizable to needs (voting/no voting). Widgit editing functionality (move content blocks). Visibility features (to be creating something without showing it, and timing features to swap out what is displaying).

Cons

A few rough spots to be improved upon.
Entry form -- Default has First and Last name boxes beside each other, couldn't seem to make any other entry boxes beside each other.
Text formatting – can’t have two lines with different font sizes without a space between lines. Gallery Widget – Doesn’t work in all browsers (looks bad in Chrome?). It stacks the images, instead of laying them side by side. Displaying Entries - more options for the layout of these would be preferable. Particularly what entrant info displays - and in each entries info, ability to add fields if we want to put certain info on each entry when displaying them (info that wasn't in submission form).
Also - love the timing feature, but pretty sure one didn't work the way it should have. I had set to show something on a date and hide something on a date and it only did one of the two things. Couldn't figure out why the other wouldn't have worked.
Email confirmation - only sends once per email address. I wish you could override this (we allowed multiple entries, would prefer they got an email for each one and it could reference one of the submission boxes like "photo caption". E.g., "Thank you, we received your entry "SEM image of microchip".

Response from ShortStack of Pancake Laboratories

Replied October 2018

Hey Jennifer! Thanks so much for your review and your detailed feedback! We really appreciate it. We're always working toward making the ShortStack platform better, so learning what features our users are looking for is always so helpful. In the future, if you ever need help troubleshooting a feature, our support team is eager to jump in. Just email us at theteam@shortstacklab.com. Thanks again for this great review!

July 2018

Kate from BIA

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

July 2018

Stacks up to the hype

We have been using shortstack platform to create promotional competitions for seasonal campaigns which in turn has increased our sales during these times. Overall it’s a great tool and allows businesses like ours to not pay more for pricey developers we can do this ourselves for minimal cost but great results.

Pros

Ease of use, If you have some coding experience and can learn quickly this platform can be easy to implement once you get the hang of it. I could also adapt to suit my needs by adding unique code. Any questions I had were quickly and expertly answered by the support team. The framework of the design was easy to work with and design our own backgrounds and elements for also which made the end result presentation much more professional looking.

Cons

It can take a while to get the hang of the platform particularly if you are using sporadically. It would also be good to have the platform save all your data inputted without deleting if you don’t have monthly subscription - this would work better for us for seasonal campaigns as we only use 2 or 3 months but have to pay for 12 to make sure our data not deleted. The data tools also could be more refined ie it would be good to know which people clicked on which element within the design I don’t think this is possible atm from what I have seen.

Response from ShortStack of Pancake Laboratories

Replied July 2018

Thanks so much for your thoughtful review! I wanted to let you know about our option to pause your account. You can pause an account for up to 90 days, during which time, you won't be charged the monthly subscription fee. It's a way to keep the data in your account without having to pay for the full 12 months. I hope that helps you out! If you have any more questions, we can be reached at theteam@shortstacklab.com.

October 2018

Tara from Next Adventure Inc

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

5 of 5

October 2018

Great Resource, Intermediate Ease, Kind of Pricey

When I had questions they would refer me to the help section on the website which was outdated. Overall, it's a great tool if you have the money. They have multiple tiers to unlock different functionalities which was disappointing. Charge one price and give me all the things.

Pros

This was somewhat intuitive to use once you get the hang of it. You are easily able to integrate your social profiles to push out your campaign. We did photo submission contests and it worked great. Created a Giveaway section on our Facebook page and promoted it from there. Great turnout with a little Facebook promotion behind it.

Cons

It was kind of pricey for what you are getting. The software to building out your page if very technically involved so my assumption is that is what you are paying for. The overall collection of emails and assets, such as images, is fairly easy. Would probably make up for itself if you are doing a larger giveaway versus some under $100 items like we did. That way you are more likely to convert those into entries, aka emails that you can use.

Response from ShortStack of Pancake Laboratories

Replied October 2018

Hey Tara! This is super valuable feedback! Thanks so much for taking the time to let us know about those Help resources - we're always working toward making those better. And we're always looking for feedback on our pricing structure, so this is very helpful. Thanks again!

December 2017

Fernando J from Priority Management

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2017

The most easy-to-use and powerful social media app for building audience... period!

Shortstack is easy to use, powerful, up to date, fast, creative... a great product for startups.

Pros

ShortStack takes you by the hand and shows you how to look like a real social media pro. It has a complete set of features that can put any small entrepreneur in the social media game without too much effort.

Having the ability to view examples and even reproduce them is a very helpful feature that provides easy understanding of the reach and scope of the software.

The edit platform is friendly and does not require any profund IT background. The free plan is already so powerful that anyone starting to use the app will feel fulfilled.

As as social media consultant, I loved to know that Shortstack is now offering marketing automation. This a great feature that will take this app into a highe and promising level.

I truly recommend small and mid size entrepreneurs to give Shortstack a try and enjoy the benefits of this great business support idea.

Response from ShortStack of Pancake Laboratories

Replied June 2018

Thanks for your compliments, Fernando!

July 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

5 of 5

July 2018

Plug & Play - Mostly. Enjoyed the Features

I used Shortstack multiple times to run contests around email collection and was pleased with the results. It was easy to implement and after a few rough starts, was fairly easy to construct a campaign.

Pros

After creating everything at Shortstack, it was really easy to implement on my side. I implemented a campaign on both Magento and Shopify with absolutely no problem. It worked well the entire time it was live.

Cons

Getting started for the first time was a little complicated/confusing. I wasn't sure what to do and had to restart my project a few times after not being sure what I was doing. After I figured it out though, no problem.

Response from ShortStack of Pancake Laboratories

Replied July 2018

Thanks so much! We really appreciate your stellar review.

July 2018

Christina from The Zimmerman Agency

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Would Recommend Shortstack

Pros

It's extremely easy to use, even for non-developers and outside of the social team.
Once you get the hang of how to edit the look, padding, etc., you can really make it your own without having to have creative team members generate this aspect.

Cons

There are still some struggles with the API integrations with Instagram (i.e. disconnects the feed almost daily).
The fact that we have to fluctuate between membership levels to get the features needed from giveaway to giveaway.
We're not able to pay annually, but rather have to work on a monthly schedule - not ideal for an agency.

Response from ShortStack of Pancake Laboratories

Replied July 2018

Hi Christina! Thank you so much for your feedback and awesome review! I'm so happy to hear you found the platform easy to use - even for non-developers. I wanted to mention that we offer annual plan pricing. On an annual plan, you'll even get a bit of a discount over paying month to month. You can switch over to an annual plan from your account's profile, or send us an email to theteam@shortstacklab.com and we'll be happy to help you out. Thanks again!

July 2018

Randy from Algonquin Outfitters

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Six Years with ShortStack

Over all it has been very good, there's not much that I want to do using ShortStack that it can't do. It's easy to design and deploy and the customer service I have received when I needed it.

Pros

One word "flexible". I enjoy how flexible ShortStack is, how I can easily design the app / contest that I want, how I can deploy it across multiple channels and make it work with our social media channels and website. How we can design something that looks uniquely us and offers the features I am mostly looking for.

Cons

I do run into limitations occasionally with design functionality but not often, for example, recently spoke at ShortStack about running an online charity auction through ShortStack to find out that it's not a feature supported because of the payment handling.

Response from ShortStack of Pancake Laboratories

Replied July 2018

Randy! Thank you so much for this awesome review and for your 6 years of loyalty! We truly appreciate you and love that you're lovin' the ShortStack platform. Cheers!

July 2018

Scott from NetMotion

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Shortstack is Great

We use the platform at various tradeshows and events. It captures information of attendees and offers a clean interface.

Pros

After using a lot of different platforms for online contests, my previous company settled on ShortStack and it was a great decision. One of the first things I did with my new company was purchase ShortStack so we can run contests.

Cons

I really can't think of a con, you definitely get what you pay for.

Response from ShortStack of Pancake Laboratories

Replied July 2018

Thanks, Scott! We're blushing over here! We're so glad you're loving the ShortStack platform. Thanks again for your great feedback.

July 2018

Emily from St. Cloud Area Convention and Visitors Bureau

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

July 2018

Effective but hard to learn

We've used it for a photo submission contest and several form-based contests and have recommended it to several others for easy contest management. It's always proved effective and easy to use.

Pros

Absolutely love the output of data (so easy to read and interpret) and the functionality possible with the contests. It offers so much more than just a form, and I love that it gives me ideas that I would never have thought of myself.

Cons

It is tough to navigate until you get the hang of it. There are a lot of opportunities for customization and design, but it's hard to figure out how to do the customization at first.

Response from ShortStack of Pancake Laboratories

Replied July 2018

Thanks so much, Emily! We truly appreciate your feedback! And thank you so much for recommending us to others.

July 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

July 2018

Great Way to Get in the Giveaway Game

Pros

Easy to start, learn and implement in an hour or less. Intuitive interface with a small learning curve.

Cons

The updates are often excessive leaving the user wondering if they should pause the campaign, and update, or leave alone...

Response from ShortStack of Pancake Laboratories

Replied July 2018

Thanks so much for your feedback! We're so glad you are loving the ShortStack platform. In the future, you can push an update(s) in the middle of running a campaign - no need to pause it.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

The best way to quickly build and execute digital campaigns & landing pages!

Pros

The easy to use campaign builder is so flexible, we have yet to run into anything we can't do with it!

Cons

I'm not sure I can come up with anything negative to say about ShortStack. I've been a user for a long time now, and haven't looked back.

Response from ShortStack of Pancake Laboratories

Replied June 2018

Thanks for your kind words!

January 2019

Scott from Agile' Marketing Services LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

The software works great, your target audience may not

So far, it's been great. Customer service was excellent both before and after I made my purchase. Software works wonderfully. I would recommend their service with the proviso that you need to target a responsive audience.

Pros

Easy to put together a promo, lots of templates to choose from, lots of different types of promotions to run

Cons

It's not the software - it's the audience that can be problematic. I've run 3 different refer-a-friend promos. One was pretty good, one was so-so, and one went downright terrible. Again, the software worked flawlessly! It was the audiences that really determined how things worked. You need to start out with a large initial email list, or a large reach with an extremely targeted message to get the audience you want to respond.

Response from ShortStack of Pancake Laboratories

Replied January 2019

Wow! Thanks so much, Scott! We're so glad ShortStack has worked well for you (functionally speaking). If you ever need advice or questions about best practices, it wouldn't hurt to give us a shout (theteam@shortstacklab.com). Thanks again!

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Self-serve social apps made easy

I have built a variety of sweepstakes and contests in Shortstack for clients ranging from no-budget non-profits to large CPG brands, with happy clients and successful promotions.

Pros

Flexibility, ease of setup, high level of customizability.

Cons

Some of the design tools (wysiwyg) can be a little twitchy.

Response from ShortStack of Pancake Laboratories

Replied January 2019

Wow! Thank you so much!

July 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

If only fb would make it easier ...

Been using it for years! The minor cons that I have come accross are by far outweighed by the pros!

Pros

- Great software.
- Not the easiest to use but it does cover everything giving multiple options to users and designers!
- Excellent customer service!

Cons

- Facebook intergration couyld be better. I know that Facebook changes things often but the instructions and integration process is not ammended so fast.

- Not enough premade themes and not updated for too long! It is ok ig you have a designer to make your own theme but the premade ones that are great help are very few!

July 2018

Rebecca from Badass Bodyworkers

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

Landline Pages Made Easy

I’ve had had really good experience with short stack so far, and I don’t know anything about computers or programming or making pages… It is a little overwhelming at first, but after playing around with it for a bit it gets super easy and you can save your templates

Pros

This has a great visual interface making it super easy to do basic coding and create your own landing pages and giveaway pages and ability to export the list if you upgrade

Cons

What I like least about this software is the fact that they do not have a phone support for customer service and I had to email people whenever I have a question, but at least they respond very quickly!

Response from ShortStack of Pancake Laboratories

Replied July 2018

Hey Rebecca! Thank you so much for this amazing review! We truly appreciate your feedback. I wanted to drop a line here to let you know that we have recently implemented live-chat to help with all of your support needs. : ) Hopefully, that's a bit easier than emailing back and forth. Looking forward to working with you down the road! Thanks again.

February 2019

Jessica from Channel Control Merchants

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

Amazing social software!

Pros

We've used Shortstack for several years to run social contest and it's great! We enjoy the ability to have an advent calendar giveaway at Christmas, collect leads, run photo contests and endless other possibilities. Data files are easy to export and the ability to have a auto response email to submissions is great! Customer service is great any time we've encountered an issue or question.

Cons

There are some limitations what you can do with templates if you don't know CSS or have a person for that on your team.

Response from ShortStack of Pancake Laboratories

Replied February 2019

Wow! Thanks for the stellar review, Jessica!

June 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

3 of 5

June 2018

Overall good. Easy to use and implement campaigns.

Pros

Shortstack makes it easy to set up campaigns and lists. There are a lot of templates to choose from. Integrates seamlessly with Facebook. Easy to export lists (entries).

Cons

Customer support - they only offer chat support with no number to call. Hard to use when you don't know how to explain what you are looking to do with a campaign.

Response from ShortStack of Pancake Laboratories

Replied June 2018

Thanks for leaving us a review! We appreciate the compliments. If you ever have ideas you need to talk through, please get in touch with us via our demo page and you can schedule a time to talk with our team: https://www.shortstack.com/demos/

July 2018

Kristin from CFPB

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Easy way to boost performance

We use ShortStack to engage with our customers

Pros

It was easy to build engaging experiences for our customers

Cons

Little tough to implement some of the more advanced features, but still a great tool.

July 2018

Mitch from Miami Valley Gaming

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

2 of 5

July 2018

Shortstack review

My overall experience with ShortStack has been positive. We have executed several online contests with voting as the winning metric. The interface was easy to use and allowed winners to be chosen quickly. I also like the way the campaign renders on various devices.

Pros

It was easy to figure out how to manipulate the forms. User interface is intuitive. The pre-made templates help to create a functional campaign quickly. I like the voting and the choose a random winner features.

Cons

I use it mainly for social media contests and it would be nice to have more variety in the choice of templates or perhaps more customization features.

Response from ShortStack of Pancake Laboratories

Replied July 2018

Hey Mitch! Thank you so much for your feedback and your stellar review! If you're looking to customize something specific when setting up a template, please reach out to us at theteam@shortstacklab.com. We'll do our best to help you get things set up the way you'd like.

October 2018

Devon from Chubbies Shorts

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Great Features, great for scaling, few limitations

It was delightful, and we will continue to use them.

Pros

Ease of use and the help I received to make things work.

Cons

Limitations. Wanted to have some functionality that wasn't possible, but team provided work arounds that got us 90% what we wanted.

Response from ShortStack of Pancake Laboratories

Replied October 2018

Hey Devon! Thanks so much for the awesome review! It was a pleasure working with you and your team. We're looking forward to the opportunity to work with you again down the road.