InTouch
About InTouch
InTouch Pricing
Contact sales at 206-279-3993 for details.
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Most Helpful Reviews for InTouch
1 - 5 of 38 Reviews
Lauren
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
Easy to use and Easy on the eyes
Overall InTouch has been very helpful for me and the others in my office. Knowing when and who to contact in terms of leads was extremely helpful for us in closing sales! I would absolutely recommend InTouch to other companies.
PROSInTouch has been my favorite CFM system I have used. It is user friendly and aesthetic! I relied on this software daily especially since it synced with our other software, ABC.
CONSThe Search Engine does not work as well as I would like and I would like better options to generate emails in a way for me to copy and paste to send mass emails.
Vince
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Long Term Customer
Very crucial to our business. Great staff - that's the main reason I haven't shopped for another vendor.
PROSInTouch Drive has many features that would be perfect for clubs where sales people sit at desks in front of computers most of the day and love mostly tech stuff. I wish they had a more streamlined version - like their older version last year - in fast paced clubs with less staff that multi-tasks. Having said that, the customer support staff is super helpful and a pleasure to deal with. I also like the upgrades to their email creation features. I have been using InTouch for over 10 years now and plan on continuing.
CONSAs stated above - some of the new navigation features such as texting and recording phone calls seem more difficult than the old version. My staff and I feel like we never grasped the right way to use all the features.
Ben
Hospitality, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
4
Reviewed June 2021
It's ok, but it can be improved
I've been using the "new" version for the last 6 months and I miss the old (flash-based) version. All of my co-workers feel the same way. The old system wasn't as "pretty" and had the same awful search issues, but it was faster and didn't require as many clicks to accomplish tasks.
PROSFairly easy to use once you understand the flow. Legacy reporting is good.
CONSToo many "clicks" are needed to achieve what you want to accomplish in certain circumstances. Interface is confusing, clunky, and slow. Front-end scaling isn't that great on my laptop. Search feature is absolutely HORRENDOUS and has always been that way. (I.e. - You type in "Jim Smith", you see it for a second, and then it switches to "Jim Acer". Delete the "th", type the letters in again, and then "Jim Smith" *may* appear.) New report generation is insanely confusing (thank goodness they left a way to do the "legacy reporting"!) No way to do batch updates to records (I.e - I send a mass email, but have to update the communication to each individual record). Other smaller issues exist as well...
Reasons for switching to InTouch
It was an OLD (Windows, possibly DOS-based) system!
Xavier
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Miss the Old but the new will do
I preferred when we had flash and really liked the old system but the new one completes all the same tasks. I do not have access to all functions so can only give a biased view based off what I can use. I like how quickly incoming leads are updated and the team is notified and I like how easy it is to track who we have contacted
CONSThe new design was a bit hard for me to understand. I miss when we had flash - I had become very familiar with the old set up and have not enjoyed slowly relearning.
Anonymous
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2017
Utilized InTouch Technology for gym membership sales to follow up with leads.
Simple to use daily task list helped with productivity, keeping the sales team on top of their leads which resulted in higher sales.
PROSInTouch is incredibly user friendly and guides the salesperson through their day by setting up a list of leads to follow up with in a very specific order. The salesperson can simply follow the list and stay productive without the manager having to give them tasks.
CONSThis may have changed, but when I used this software they did not have text capability through the software itself. Switched to another platform because of this.
Vendor Response
With the launch of InTouch DRIVE we have added full texting capabilities which include: -Drip -Appointment Alerts -Broadcast -1-1 messaging -Opt-ins -Text-in-to-Win promos
Replied June 2021