Surpass
About Surpass
Surpass Pricing
Congregational – $50/month - with up to 10,000 volumes and 1,000 patrons Small Library – $70/month - with up to 5,000 volumes and 1,000 patrons Large Library – $100/month - with up to 100,000 volumes and 5,000 patrons District - $110/month per location - multi-location/branch libraries with up to 100,000 volumes and 5,000 patrons per location. Premier - $175/month per location - multi-location/branch libraries with no limits on volumes or patrons Pricing shown is subject to change and is based on annual billing.
Starting price:
$50.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Surpass
1 - 5 of 105 Reviews
Lawrence
Non-Profit Organization Management, 2 - 10 employees
Used unspecified
OVERALL RATING:
5
Reviewed April 2024
Surpass Review: Works Great For Our Library.
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2021
Cloud-based Surpass favours working from home.
Both librarians and patrons access the resources online, we are able to work from anywhere any time. This increases prodictivity
PROSI serve a community which is scattered across the country. Cloud-based Surpass has been handy in providing services to these stakeholders. The patrons have access to the Library's OPAC and digital resources from anywhere, twenty-four-seven. Cataloguing with Surpass is as simple as abc. To add a new book to stock, we simply punch in the book's ISBN. Bibliographic information is automatically imported from relevant external database servers. Not only is the searching interface beautiful but also interesting and effective. The search results display an impression of the book along side the essential details describing intellectual content of the books. Also, latest books appear on top of the search results. We have relied on the power of Surpass to identify all the patrons. A record of each patron reveals the patron's photo, resources borrowed, holds and fines. All these information on one window makes the whole work of circulation much easier
CONSAlthough patrons can renew physical books in the comfort of their homes, they still visit the library physically to return or borrow a physical resource. This defeats the concept of self service.
Vendor Response
We're glad you're having good results with Surpass Cloud and finding it easy to catalog your collection. Did you know that you often don't have to type the ISBN to add a book? Many books have EAN barcodes printed on the back cover. Just scan this barcode and the ISBN will be entered for you!
Replied September 2021
victoria
Education Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Surpass is huge a value
The overall experience has been wonderful. We could not function to the highly organized level without Surpass. It saves us time & money. The reporting options are extremely helpful, finding what information Is needed so quickly has added positive productivity.
PROSThat I can use it from other devices.The reporting systemFinding students quickly
CONSTraining, I have not taken the time needed to fully understand all that Surpass does or how it all works. I would like a training map, that shows me how to train and in what order, from the basics and on.
Reason for choosing Surpass
This is the system TECTA used when I started my position.
Vendor Response
Thanks for your review, Victoria! We're happy that Surpass is helping you keep your library organized and serving your patrons. For training, you might want to check out the videos on the Surpass YouTube channel. The Getting Started with Surpass Cloud, https://www.youtube.com/watch?v=gzgbAvFdgzY, is a great place to jump in. Of course, Surpass Support is always here for you if you need guidance!
Replied July 2023
James
Used free trial
OVERALL RATING:
1
EASE OF USE
2
CUSTOMER SUPPORT
1
Reviewed March 2013
Should have Passed
Go elsewhere unless you have money to burn.
PROSThe program works well but everything costs.
CONSIt takes a ridiculous amount of time to enter new books. The program will do it for you for an extra cost. We paid the extra cost and after 6 months, it still doesn't work. Very disappointing and looking to change programs.
Vendor Response
Quickly entering new materials by downloading from the web can be done for FREE with our Quick Cataloging feature. What the school paid for was to renew expired support, not for this free feature. The feature did not work because the school firewall blocked it. This has since been resolved. Also note that this review was NOT written by a Surpass user, but by the principal. So ratings on things like "feature richness" are not fair or appropriate. He also gave 1 star for "Ease of Implementation" yet he was not even at the school when the system was implemented in 2002. Lastly, he rated Support at 1 star, yet never had any contact with our support. Instead, the librarian contacted support and was given details on how their technicians should resolve the issue with their firewall, which they eventually did. In a phone call, she said she was pleased with our very responsive and very helpful support. Ratings seem unfairly harsh given "program works well" comment under "Pros."
Replied March 2013
Kristina
Libraries, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Surpass Library
We recently upgraded to the Surpass cloud version and have been very happy with the ease of use and the customer service is excellent.
CONSI feel there could be more options to delete patrons in bulk.
Reason for choosing Surpass
Great overall experience and what puts surpass above other products is the customer service. Very personable, helpful, and easy to get in touch with. [sensitive content hidden] have been amazing!
Vendor Response
Thank you, Kristina! We're so happy that you're continuing to put your confidence in us by migrating from Surpass for Windows to Surpass Cloud, that you're finding it easy to use, and that our customer service continues to be excellent! Please be sure to let us know about your ideas and wishes for new features such as bulk deleting patrons. For nearly 40 years, Surpass has grown and thrived based on listening to and implementing the ideas of the folks who use it everyday.
Replied February 2024
