This API is incredibly useful for anyone trying to get quick location data, especially for customizing a web experience based on location. Ran into an issue and tried to troubleshoot myself for about 40 minutes before finally reaching out to support. I had expected it would be a day or two before receiving a response, but it was literally minutes and the issue was immediately resolved.

There was a small issue where my local development environment got flagged as suspicious activity. It was quickly resolved though!

Been an excellent experience. Customer support is top notch even with the free trial.

Tried this product with free trial. It definitely suites my dev needs. Was running into an issue with query limits and reached out to [SENSITIVE CONTENT HIDDEN] @ ipapi who quickly resolved my issue. It's an awesome service for me as previously I was using outdated command line tools to do the same job which did not lend itself well to running in isolated environments. IPAPI made all these problems go away and even provided support to me even with the free trial which you don't really see anymore these days (most companies want subscriptions/etc before helping you.) If you need reliable geolocation data for IP addresses, these folks win hands down.

Haven't found any problems yet that couldn't be resolved either on my own or with the help of IPAPI support.

The customer support is really bad. I have sent 4 emails and made 3 tickets with reply.

It does the job but there are cheaper options out there

The customer support is really bad. For the prices they charge, you would think you would get a reply when facing issues

Perfect.

Lots of information is available for the ip. Also when I had the slightest issue they were overly responsive and solved it immediately. Very rare for an API that gives 1000 calls/day for free.

Documentation. I wish there was a page that gave you more information about all the potential results. Like what are all the country codes?

We had some issues with the implementation, and the IPAPI team were incredible in helping us resolve them. The issues were 100% on our side, and the team worked to ensure that we could quickly solve it.

Very simple and has a free tier that is quickly able to be set up. The support team is incredible and are very helpful to try to get solved. Easy to implement API calls.

We had to do external development since our team needed to create an API that we were able to use. This is just an additional cost that needs to be noted.

10/10

The service they offer is exceptional. But even more so is their customer support. Rest assured that if you have a problem that they will fix it.

I guess just the error message I got in the first place.

Good so far, Since I only use the API feature, will research other features you are offering. 10/10 for the support!

It's been long enough in finding some hard code functions on different tech stacks, and most of them are not meeting my requirements. I'm happy to find this API for faster development.

none so far since I am using this software in a short time

We need to identify OUS users so that we don't email them with information about drugs that are approved only the US. This tool is great for that, and again, their customer service is superlative.

I find that the accuracy of this product is excellent. Other IP lookups had errors, but IPAPI does not. I found it easy to use, and did its lookups very quickly. And the customer service is amazing - they are super responsive and helpful. I over estimated how many IP addresses I would be processing, and they are giving me a refund. Can't recommend them more highly.

If you're not using an API, you need to use an executable, which could cause problems in corporate environments that lock down external software usage.

Ipapi Api interface allow me to get the information needed to properly market my products.

Integration with my existing software. Easy to use. The excellent customer support, even for the free version

I can't expect more, from this product, it is the exactly fit, I was looking for.

So far, so good. Will test it soon.

Responsiveness for a free account! Kudos guys

the API doesn't feel RESTful enough. Would've loved an OpenAPIv3 based documentation (swagger style)