Lightspeed
About Lightspeed
Lightspeed Pricing
Lightspeed EVO is very customizable and each dealerships needs are different. The price is dependent on the number of licenses, modules, layered apps and training needed. Lightspeed EVO has packages starting as low as $2,995.00
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Lightspeed
1 - 5 of 139 Reviews
Jennifer
11 - 50 employees
Used less than 12 months
OVERALL RATING:
2
Reviewed February 2022
Pain in the ass
Lindsay
Maritime, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2021
Lightspeed is worth it!
I feel like I have better control over our inventory and forecasting. Using Lightspeed, we've been able to upload inventory checks quicker and keep our numbers tighter. A lot of it is trial & error, as the wait time for customer support can take days, if not longer. The community section is very helpful to find others in the same situation. Overall, I am glad our company made the switch.
PROSI love the reporting and custom reports. As a Parts Manager I live in data and the reporting is a huge help in managing our inventory. The labels are easy to create and special orders have the last name which helps the techs. I appreciate the options for multiple BIN locations (as we have more than one workspace), the availability to see the Yamaha availability from an invoice, and the ability to export the order to the supplier's website.
CONSThe Service Scheduler can use some more improvement based on a marine repair shop which moves differently than other repair shops. I wish some of the options on the mobile app (tech notes, job complete) were available on the desktop version; and vice-versa (more Parts options on the mobile side: scan barcodes, inventory, add parts to RO).
Reasons for switching to Lightspeed
Our old system was dated and support was limited. We were growing as an industry and needed a software system that could grow with us, and that we could take with us. The mobile options were a great selling point for us.
Vendor Response
Hi Lindsay! Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed
Replied October 2021
Jackie
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2021
Overall a Better Software
A more clear picture of the business functionality as a whole.
PROSHow this software connects all of the departments throughout all levels of the business. Sometimes it can seem like too much, but I think overall it is more beneficial to the company to have the software work this way.
CONSToo many different ways to achieve the same result. I often just want the best, quickest, easiest way to achieve something - instead I am told you could do it this way or that way. To me that is not helpful and can lead to errors and confusion.
Reasons for switching to Lightspeed
The accounting features of Wallace never worked properly for our company & we were never able to get resolve for many of the errors that their system was having. Customer service was non-existent at times.
Vendor Response
Hi Jackie, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed
Replied October 2021
Paige
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed October 2021
T00 Expensive & Too Many Bugs
Our experience with Lighspeed has been terrible since day one. Our rollout was terrible mostly due to lack of communication on the part of our project leader on this end. However, after that, it's all on CDK and the crappy software. Training was absolutely horrible. We would have been better off on our own than listening to the person they sent to train us on-site. She gave us not only conflicting information and instructions, but totally incorrect information we later learned. Functions and features we were told were operational during the sales pitch and "demo" are still not up and running. Every new feature requires a paid subscription. Suddenly, while creating options they way we had for the previous 4 years, when parts and labor were not accounted for properly in the deals, we were told it was because we were doing it wrong. Support calls go unanswered and unresolved for sometimes weeks. The general ledger is massive and extremely complicated to follow. At one point CDK told us we should have hired "accounting people". What? We are a powersports dealership. We have an accountant. One is all we have ever needed. We would have already switched to another dms had we not been locked into a contract that was too expensive to get out of. We are currently demoing and evaluating other systems that are available to us and will be moving on as soon as possible. IF LIGHTSPEED WORKED, it would be an awesome product.
PROSI can't think of a single thing I like about it.
CONSThe sales module is so glitchy something that should take 10 minutes can sometimes take up to 2 hours.
Reason for choosing Lightspeed
It was a rushed decision and based mostly on dealer principal's conversations with sales reps
Reasons for switching to Lightspeed
We were forced to in order to maintain our dealer certification.
Vendor Response
Hi Paige, We apologize that your experience with Lightspeed has failed to meet expectations. We will have someone reach out to you right away. Thank you so much for your patience. Lightspeed
Replied October 2021
Damin
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2021
Lightspeed Feedback
The software is very comprehensive and fully integrated for all departments in our business.
CONSLightspeed is very slow at making user recommended enhancements.
Reason for choosing Lightspeed
More comprehensive and preferred the acounting integration.
Vendor Response
Hi Damin, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed
Replied November 2021