About LigoLab LIS & RCM Laboratory Operating Platform

LigoLab is a provider of innovative end-to-end healthcare software for laboratories, servicing 100+ facilities nationwide.

As a comprehensive enterprise-grade solution, the LigoLab LIS & RCM Laboratory Operating Platform includes modules for AP, CP, MDx, RCM, and Direct-to-Consumer, all-in-one integrated platform that supports every role, department, and the entire lifecycle of all cases, enabling laboratories to differentiate themselves in the marketplace, scale their operations, and become more profitable.

LigoLab’s RCM module is deeply integrated with the LIS. It automates ICD and CPT coding and many other financial tasks while also mitigating audit risk and increasing margins. Billing processes start at order creation with verification, eligibility,...


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24 Reviews of LigoLab LIS & RCM Laboratory Operating Platform

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(16)

16

4 stars

(9)

9

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 24 results

May 2020

User Profile Picture

Ron from Apex Pathology

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2020

LigoLab

The people behind the company, as always, are the answer to the incredible solutions they have brought to the marketplace. A great team to work with

Pros

Ease of use and Functionality. Adaptability

Cons

Upgrades, testing, and implementations difficult to manage.

Reasons for Choosing LigoLab LIS & RCM Laboratory Operating Platform

would like to say a few words of affirmation for LigoLab Information Systems. Their approach to system design is the best I have ever encountered in 40+ years of implementing and managing systems. Their Lab system design is solid and flexible which is very difficult to achieve. Their Database design lends itself to fast and efficient processing. The user interface is easy to learn and use. This allows the system to "guide" the user through efficient processing with minimal errors. The system also provides the user with copious and accurate reporting. The same things can be said about their Revenue Cycle Management system. It is clean, efficient, and productive. I would also like to point out that when new challenges present themselves their customer service excels in both identifying the problem and resolving it or coming up with a new solution. The people behind the company, as always, are the answer to the incredible solutions they have brought to the marketplace. A great team to work with Ron Sconyers

Reasons for Switching to LigoLab LIS & RCM Laboratory Operating Platform

Ageing system had met its end of life.

March 2020

David from ZNLabs

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

March 2020

My experience after 7 years

This is what I tell everyone. 29 days out of the month I absolutely love it. LOVE IT. On the 30th day when the bill comes, I get grumpy. Then it starts over the next month.

Pros

For anatomic pathology they have thought about almost everything. The functionality and customization with relatively little major work or overhauling is unparalleled in the industry. It seems like every time we ask, can we do this? They walk us through how we could adjust settings and make it happen. They get pathology and labs. You can really tell the folks who developed this product worked in a lab environment.

Cons

I wish it was cloud based. I wish they would apply their genius to include a scheduling module for pathologists and also a more robust means of case assignment to said pathologists.

Reasons for Choosing LigoLab LIS & RCM Laboratory Operating Platform

As a small business the up front cost was more manageable as a SAAS platform and they grew with us. Also, they answered every question I threw at them with thoughtful and honest answers and multiple demos. Also, as opposed to talking to someone who just did sales, many times in the due diligence I was talking with guys who helped write the program, the guys who knew it in and out.

August 2021

Kela from Reditus Laboratories

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Ligolab is the most adaptive LIS I've worked with

I struggled a bit to adapt to LigoLab, but as I've grown to know it, I find it ever more intuitive and it is certainly the most flexible system I've worked with. It seems to have infinite capabilities for the pathology lab.

Pros

LigoLab is easily customizable so it can be tailored exactly to your laboratories needs and even to individual physician preferences. Their customer service team is responsive and always a pleasure to work with.

Cons

There is a decent learning curve to master the intricacies of LigoLab. There are often multiple ways to do any one thing which can lead to some degree of non-standardization.

September 2021

Michelle from Reditus

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

September 2021

Independent Lab review of LIGOLAB LIS

We were utilizing Ligo very effectively in our AP lab. When we implemented Covid testing, they helped us pivot quickly to develop a LIS workflow that worked for large volumes of testing. Most recently, we are working with Ligo developers to utilize the LIS for Clinical testing in other depts. We were able to interface with all new lab equipment, quickly develop reports, workflow, test builds, etc

Pros

It is very tailored to our needs. The developer are very knowledgeable in lab processes and work hard to develop workflows that streamline our processes.

Cons

The developing is time consuming. For clinical lab, it isn't an out of the box LIS

November 2020

Stephen from Precision Pathology Services

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

November 2020

Grossing Department Review

So far using LigoLab is easy and idiot-proof. I can easily train new employees how to use the grossing queue or generating requests.

Pros

The ease of access in grossing. With the customizations for our laboratory, printing cassettes while creating labels makes LigoLab superior to other programs. I also love that I can use Dragon Medical software with the test info tab to insert my gross without any issues. The workflow is streamlined beautifully.

Cons

So far I have not had any issues with LigoLab however, the grossing requests to return cases to the grossing queue have brought issues with the Pathologists and grossing department. Sometimes the requests skips grossing queue due to an automation trigger and the request can not be completed until the following day after the error was caught.

Reasons for Choosing LigoLab LIS & RCM Laboratory Operating Platform

Ease of access and the price point.

Reasons for Switching to LigoLab LIS & RCM Laboratory Operating Platform

AP Easy was outdated and froze all the time.