Onport
About Onport
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https://onport.com/pricing
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Most Helpful Reviews for Onport
1 - 7 of 7 Reviews
Cyril
Apparel & Fashion, 2-10 employees
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Great SAAS, great team
Jetti is the perfect fit for what I needed : a backbone that manage my vendors connection including everything (inventory, orders processing, money roundtrips and calculation through Stripe, shipping, returns, refunds, ...). It plugs on my Shopify smoothly, and turns it to be "just a front" for the e-commerce part. It handles every aspects of the transactional parts of a Marketplace. I'm pretty happy with it for now.
PROS1. The team. Firstly it is UK and US based, which is a pretty good thing in 2021. You can feel that they are rockstars both on the tech side and on the knowledge of Marketplace business' side. It's the kind of team that understand your question, and provide a clear answer. Be it really tech oriented, or business model oriented. 2. The product in itself, which is on the right way of becoming a perfect fit for many Marketplaces. It's battery-included, most of the features are well thought and well designed; and when they're not, the team provides a workaround to accomplish what you want. 3. The integrability is insane. You can integrate with so many vendor e-commerces, shipping platforms. You have so many options (including fallbacks) for inventory connection, order processing, etc... You can extend the functionality with API and webhooks (which I haven't tested yet though) for very specific stuff that make sense (custom commission calculation; or inventory feed transformation for example). 4. The whole content around the product. Youtube podcasts, calls with the team, documentation. Everything is thought to help you build not only your marketplace product, but rather more your marketplace BUSINESS. That's a great thing.
CONS1. The configuration. Despite serious efforts made on the documentation, good support and interfaces; the configuration is not to be neglected. Understandable though, since Jetti is to be the technical "backbone" of a Marketplace shop, and since there are so many different marketplace models, thus so many possible options. But there is a path of improvement there : the software is not really ready to be configured by a non-tech profile, and when you land there you have sooooo many questions to ask, that any support team in the world could not really handle efficiently. They make their best to work on it though, which is appreciated. 2. The overall experience of Vendor portal would deserve a rework. It's not bad but could include many more models (especially vendors self-service models). I had a great and honest talk with the team though, which explained me that kind of "self-service" Marketplace models are not really their current focus. So don't expect to build an Amazon copy with this. 3. The experience of product edition right inside Jetti (be it by a vendor, or by a Marketplace operator) is not really ready to be used as is. You will definately still have some work to do inside your Shopify itself; I did not expect that, since Jetti is really designed to be the "Master" back-office of a Shopify store. 4. I saw a Zapier connector => Come one, make an Integromat one for god sake; Zapier s****
Reasons for switching to Onport
Because India-based Shopify addons are buggy as hell, supports team are unreachable and I don't want to already crush my young business.
Vendor Response
Hey Cyril, First of all, thank you for taking the time to leave such a great review, we really appreciate all feedback we receive as it helps us to further improve and adapt Jetti to best serve the needs of our clients. Our team work continuously to expand and improve Jetti's functionality and integrations with other tools and platforms, it's great to hear that you find these integrations useful in the running of your marketplace. We are continuously looking to make improvements to Jetti, such as in the areas you have mentioned, i.e the vendor portal - your comments help us to focus our attention so we can ensure the best possible platform. We will take your suggestions on board and aim to make adjustments in those areas. Once again, thank you for your review and our support team is here at support@jetti.io if you ever have any questions or need assistance regarding our platform. Thank you! Your Jetti Team.
Replied April 2021
Joana
Apparel & Fashion, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed August 2021
Great asset for marketplaces
Jetti is a seamless platform for multiple dropship vendors, and a great asset for marketplaces. We’ve been working with Jetti for over 2 years, and it’s been the easiest way to manage our vendors, inventory and orders. They helped us automate a lot of processes. Being a marketplace, it’s great to have a tool that allows us to get all our dropship orders sorted very easily, meaning we can get one order with various products allocated to different vendors and shipping points at the same time. There are easy integrations regarding shipping platforms (Shippypro, Shipstation…) and e-commerce platforms (Shopify, Webhooks…). We can also easily update products and their stocks automatically or manually via CSV or Google Sheets, which helps us save a lot of time. All in all, it’s been a positive experience to work with Jetti.
CONSWhenever we need support from their team, we’ve got it (even though it takes a little longer than we would expect).
Vendor Response
Hey Joana, Thanks for taking the time to leave a review, we value feedback highly here at Jetti as it allows us to know what we are doing right and what we can improve upon. It's great to hear that Jetti has helped to automate your marketplace operations such as dropship orders and product updates. These are some of the core processes that we wished to simplify when Jetti was founded and your comments really validate everything that we have done so far. We are continuously working to improve our support network also. Thank you and if you ever need anything, please do not hesitate to reach out to us at help.jetti.io. Have a great day!
Replied September 2021
Kathryn
Apparel & Fashion, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2021
Integral Product Solution for Multi-Vendor Retailer
It has automated a lot of previously manual processes for us, regarding order fulfilment, inventory upkeep and product upload - which was exactly what we were looking for. The integrations are easy to use and it's been a swift set-up process for most of our vendors. It puts the control of product curation back in our hands.
CONSOccasionally there are issues with integrations in the system, however, the team has been responsive about these and we can see they are continuously working to upgrade the features.
Vendor Response
Hey Kathryn First of all, thank you for taking the time to leave such a great review, we really appreciate all feedback we receive as it helps us to further improve and adapt Jetti to best serve the needs of our clients. We are really pleased to hear that Jetti has helped to simplify your marketplace operations and has helped to make onboarding your vendors faster. We are continuously looking to strengthen and improve our integrations with other platforms and tools as we understand that these integrations are key to many of our client's businesses. Once again, thank you for your review and if you ever need anything, please do not hesitate to ask at help@jetti.io. Thanks and have a great day! Your Jetti Team.
Replied June 2021
Peter
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Fantastic Marketplace Tool
Jetti has been a vital tool for the growth of our marketplace. The platform is easy to use and the team at Jetti were always on hand to answer and support any of our questions when initially setting up. There are a few other similar tools in this space that are slightly cheaper, but from experience none of them offer the same level of performance and capabilities as Jetti. It's also worth mentioning just how slick their vendor and payment integration is.
CONSOur only small qualm when first using Jetti was the customer support and ticketing process, however this has come on leaps and bounds in the last few months, and Jetti are now quick to respond to all of our queries - I'm sure this is pretty normal in any fast growing startup though.
Vendor Response
Hey Peter! Thank you for taking the time to leave a review, we always appreciate feedback as it lets us know how we are doing and how we can improve our offering. It's fantastic to hear that Jetti has helped your marketplace grow so much, it's really great to see such positive validation and inspires us to continue to push forward in providing the best possible performance for our clients. We are continuously working to ensure our support and ticketing process is as efficient as it can possibly be and that our clients feel adequately supported at all times. Once again, thank you for leaving such a great review and if you have any questions, please do not hesitate to ask at support@jetti.io. Thank you and have a great day! Your Jetti Team.
Replied January 2022
Ibrahim
Apparel & Fashion, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2021
Young but powerful platform with some unique features
[SENSITIVE CONTENT HIDDEN] & team have built a great product. Overall satisfied with experience thus far.
PROS- Intuitive and easy to use portal - Being able to directly pull inventory from seller's store and keep levels in sync makes seller onboarding a breeze (a fairly unique feature in this space) - Support for all major platforms (Shopify, Square, Woo, ...) - Pushing orders to seller store so they do not need to manage a separate portal & operational ease of us. - Good amount of integrations outside of the box for shipping and payments
CONS- The team is quite small, so support is very hit and miss.
Vendor Response
Hey Ibrahim! Firstly, thank you so much for taking the time to leave a review of Jetti, we really appreciate all feedback we receive as it helps us to further improve and adapt Jetti to best serve the needs of our clients. We are delighted to hear that you have found our inventory syncing features useful, it is something we have worked tirelessly on to get right and your feedback is a great validation of our hard work so thank you! Thank you for your great review and we hope you continue to enjoy using Jetti, if there is anything else that we can do for you, please do not hesitate to ask at help@jetti.io. Thanks and have a great day! Your Jetti Team.
Replied July 2021
Faris
Apparel & Fashion, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2021
Comprehensive all in one vendor integration software
Very powerful features with potential for strong customisation
CONSWould be good to have integration with external tax software which I understand the team are currently looking into
Vendor Response
Hey Faris First of all, thank you for taking the time to leave such a great review, we really appreciate all feedback we receive as it helps us to further improve and adapt Jetti to best serve the needs of our clients. It's fantastic to hear that you enjoy using Jetti, such strong feedback really helps validate the work that we do and we are currently working on an external tax integration which we hope to have live within the next few weeks! Once again, thank you and if you ever need anything, please do not hesitate to ask at help@jetti.io. Thanks and have a great day! Your Jetti Team.
Replied June 2021
Kory
Food & Beverages, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Onport Service Review
Great experience working with their customer service team and the software does what it says it does!
PROSWe needed to leverage the marketplace model for our business and our team found this is the best option. We found the software helpful in navigating our business needs and the service level from their team was excellent.
CONSWe did not find anything particularly undesirable
Reason for choosing Onport
Pros/Cons review by our tech dev
Vendor Response
Hey Kory, Thanks for leaving a review, we greatly appreciate all feedback we receive regarding our offering and how it can be improved. We are delighted to hear that you enjoy using the Onport platform and that it has had a positive impact on your business, this is always our core objective so your review is a great validation of our efforts, thank you for that. If you have any questions, please feel free to reach out to our support team. Thank you. Your Onport Team
Replied December 2022