ShipMonk
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Most Helpful Reviews for ShipMonk
1 - 5 of 136 Reviews
Anonymous
1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Very good platform and reliable service
Shipmonk really has helped relieve some important pains for our startup. They took over fulfillment seamlessly which allowed us to focus on other aspects of the business. The special projects team even helped us with the final portion of our assembly at a reasonable rate.
PROSI like how you can create manual orders within the system. Also like how you can track the remaining inventory quantities of each SKU.
CONSIt would be nice if you had a mobile app because the browser site on mobile is difficult to navigate.
Jim
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
[sensitive content hidden] Truly Care
Having a customer representation team that truly cares about the success of your business goes a long way. Our Account Representative, [sensitive content hidden] , is attentive, proactive, has excellent communication and organizational skills, and works her tail off to come up with creative solutions to unique challenges that inevitably arise in the 3PL space. [sensitive content hidden] (who previously served as our Account Representative prior to her promotion) is an excellent advocate for BruMate to help clear red-tape and serve as our champion in the ShipMonk orgnanization when a point of escalation is required (while still managing our expectations appropriately). They're also just good, down-to-earth people! (Also, shoutout to former associates who've moved to different roles in ShipMonk; [sensitive content hidden] - you were all amazing as well!)
CONSShipMonk needs to improve their B2B fulfillment services to be on-par with their DTC offering. Something I know they're actively working on.
Vendor Response
Dear Jim, Thank you for submitting this review of your experience with our 3PL. We're so glad to hear that you have had an excellent journey with our team. We appreciate the feedback, and we hear you regarding B2B fulfillment services. As you note, we are in the process of leveling up those offerings, and we look forward to sharing that info with you soon. If you have any questions, you can always feel free to reach out to our team at: support@shipmonk.com Please let us know if there is ever anything more we can do to set up BruMate for success, and thank you for being a valued ShipMonk client.
Replied March 2024
Michelle
Apparel & Fashion, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed April 2024
Started good and turned BAD!!!!
Nice employees but it ends there. Very costly and once they have your products, lose them, then find them, and wait until you are done with it all and insist on them boxing up everything and getting your inventory back, it WILL COST YOU time, money, and many sleepless nights!!!!
PROSMost of the employees are incredibly pleasant but the fees get out of hand and good luck if they lose your products, like they did ours!!!
CONSLosing many of our SKU's, which cost us over a thousand dollars and repeat business!!!
Mikel
Verified reviewer
Apparel & Fashion, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2019
Affordable but high quality fulfillment service
All in all, very satisfied with their service and the timely delivery of the orders to my customers.
PROSWe've been using Shipmonk (and their associated Shopify app) for more than a year now. The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV. From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled. So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate.
CONSSome occasional mistakes in the billing, especially at a time when a carrier reused tracking codes and we were charged for packages that were not ours, or in the beginning when they applied international shipping rates slighlty different to those agreed upon, but both were corrected quickly. Just be on top of the billing reports (that are fairly detailed, which honors them).
David
Consumer Goods, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
2 Thumbs Up for Shipmonk
I'd like to share our experience with ShipMonk's services because we've seen some successes in our collaboration with them. This year, we partnered with them for Section 321 import and fulfillment services to help us manage and reduce inventory import duty and tariff costs. Solid savings so far. Our products are manufactured overseas and imported to North American for sale. We're about 6 months in at this point, and they've been a pretty good partner for us. The Shipmonk team has the right attitude, is responsive, and the fulfillment services are great.We import into San Diego, store in Mexico, and then ship orders into the USA duty free. For Section 321 imports, their services plugin directly from their Mexican fulfillment center, and then that patches directly into their inventory and order management systems platform. So at any point, we can get a pretty clear view of what's going on in our fulfillment ops.All of this has been crucial for us in reducing shipping times and import costs this year. Beyond that, customer deliveries have been reliable and efficient. The onboarding was 1:1 with a dedicated rep and covered most of our questions. We've had a few support tickets in to them since, and the "Happiness Engineers" have been fairly quick and professional. Two thumbs up!
PROSReally helped our efficiency and allows us to focus on selling/marketing more!
CONSNothing really. As long as you are diligent in the process of switching to Shipmonk it has all been working so far
Vendor Response
Dear David, Thank you for submitting this review of your experience with our 3PL. We're glad to hear that you have found success with our 321 import and fulfillment services, along with working with our Happiness Engineers and utilizing our order and inventory management software. Please let us know if there is ever more we can do to set up your business for success, and thank you for being a valued ShipMonk client.
Replied March 2024