They are incredibly customer focused. Our reps are very attentive and see to any questions we have or additional needs we bring to them very quickly and efficiently. For a company that runs on AI, they bring a very personal touch to the experience.

Electric AI has been an incredible partner in bringing our entire IT environment up to the standards needed as our company has scaled. They have taken so much work from the Operations team in the "Help Desk" area and been vital in sourcing solutions to manage our work more securely and efficiently than we could have on our own. The value they bring for the price is massive, especially when you consider what the cost of bringing IT management in house with a salaried employee.

There are some finder details of onboarding that we still need to finesse manually, but Electric is constantly improving their portal for technology resourcing and this issue has consistently diminished over our time with them.

Electric AI is a cutting-edge software that utilizes advanced machine learning methods to enhance the efficiency of the energy industry by optimizing energy usage. Its capabilities have the potential to lower energy expenses, increase reliability, and support sustainable practices, while also providing valuable real-time insights and recommendations to aid informed decision-making. All in all, Electric AI shows great potential to revolutionize the energy industry through the power of artificial intelligence.

The main goal of Electric AI is to enhance the efficiency of the energy industry by utilizing cutting-edge machine learning techniques. By analyzing data and making predictions, this software has the potential to lower energy costs, increase reliability, and promote sustainability. Furthermore, it provides valuable real-time insights and recommendations, allowing companies to make informed decisions based on accurate and up-to-date information.

It is important to recognize that Electric AI, like any software, may have constraints, including issues related to the quality of data, challenges in implementing the software, or potential biases in its predictions. These constraints must be taken into account and addressed appropriately to ensure that Electric AI can fulfill its intended objectives successfully.

I like the concept. I think COVID caused Electric to scale hard, and they scaled in very incorrect ways. Instead of relying on technology, everything is click script done by a human. I don't know how our agents wound up deviating from said scripts so often, but this is ultimately the issue with humans - they make mistakes. My CS rep was awesome, he could not have been more understanding and dedicated to making the partnership work, and I felt awful constantly having to raise QA issues with him. The product team seems to have the right ideas. One specific product person I spoke with was very understanding of how the issues we were facing seemed to manifest, and we appeared in agreement on how technology and automation was the key to the success of the product. I appreciated her willingness to sit down and chat about the health of the partnership. Unfortunately, I cannot recommend Electric in this current form. Without key investments in automating against well documented and established SaaS APIs, there is too much human involvement. Almost every task requires one of your employees to double check their work. I'd be very curious to see how the product functions in 12-24 months once they get through some more of their roadmap.

I love the accessibility of the Slack-based helpdesk. Feels more conversational, more organic, less clinical than typical email based IT. My customer success manager was committed, insightful, and a great asset.

Quality of service was the #1 issue on a consistent basis. Tickets of the same exact nature would be handled in different ways depending on the agent or the day of the week. Administrative access was granted to users despite explicit instruction to never do that on multiple occasions, despite numerous reiterations of process. It would take hours and constant prompting to get updates to tickets or to close any kind of loop. Many promises made during the sales process wound up being completely untrue, such as DIY JAMF/MDM policies, and being given the JAMF/MDM config/instance when the contract expires. Onboardings were executed on time but with regular mistakes, such as missing group memberships or typos or putting their new work email in as a personal secondary email. Paid projects executed through the project management team were executed poorly, such as not taking backups before large-scale email migrations that wound up having issues with no backups to rely on. In the waning days of our contract, onboarding requests were marked as completed despite having absolutely no progress made. Even now after having cancelled our contract, they continue to try and bill our card for a contract extension that was cancelled, even after direct outreach to have them stop.

My overall experience with Electric has been fantastic! Admittedly, it was rocky at the beginning but I believe that's merely from not clearly knowing each organization's expectations. But once that was rectified, it's been an amazing experience ever since. I've experienced nothing but the highest level of customer service for the most part and truly depend on Electric for our IT needs.

The ease of accessibility, their quick response time, and the customer service. And Quality Assurance Analyst Dyran White has been an absolute godsend for us!

I've had mostly positive encounters, however, one of my more recent interactions was negative in that I was clearly dealing with someone from another country and the language barrier made it quite difficult to communicate efficiently and effectively with them. I had to repeat myself and it was quite time-consuming having to repeatedly explain my needs.

My overall daily interactions are typically very good! They are prompt, helpful, and I appreciate all their efforts.

I have worked with Electric for almost 3 years! We have had our ups and downs but overall I am happy with their performance! Each tech that I speak with is knowledgeable and friendly. They are responsive and troubleshoot an issue from beginning to end. I appreciate the constant communication through Slack.

Although they are responsive, sometimes it does take some time to arrive at a solution (this happens rarely).