Germain UX

RATING:

4.84

(129)

About Germain UX

Custom Platform to increase Adoption, Conversion and Retention, at a fraction of the cost. Germain UX helps Monitor, Analyze, Improve and be Alerted on issues that affect User Experience, 24x7, real-time. Strong features (all customizable): Real User Session Video Recording/Replay, User Behavior Insights, Process Monitoring/Insights and Technology Monitoring/Insights, Proactive Issue Detection (via synthetic and prediction), Automatic Issue Resolution (via automation) and Alerting. ...

Germain UX Pricing

GermainAPM offers a 45-day trial. available on cloud or on-premise. pricing is based on the benefit a Customer needs in terms of real-time monitoring, analytics and/or automation. - Starter: $460 per month - Unlimited: $11,995/month (unlimited support included)

Starting price: 

$460.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Real User Session Recording & Replay
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Germain UX Reviews

Overall Rating

4.84

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

5

Showing 1 - 5 of 129 reviews

User Profile

Ian

Verified reviewer

Company size: 2-10 employees

Industry: Information Technology and Services

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

June 2020

Very convenient and gets the job done

Great experience, saved us a lot of time and effort on resolving issues in our applications. It helped us focus on scaling our business.

Pros

Setting up and configuring Germain APM is very straightforward, their documentation clearly specified what needs to be done. We really liked the convenience and their fair pricing. Their User Replay feature is great, it helped us save a lot of time on testing and figuring out the main cause of user-related issues. Germain APM has a lot of options for monitoring and analytics which can be used on almost any type of online business. We run a couple of web and mobile applications and mainly use their platform to enhance user experience and root out issues, their automated application code performance review is a bonus. Considering that they have a wide range of application support, we never felt that our choices were limited.

Cons

Although they have phone and email, it would be good to have a live chat option for support.

Response from germainAPM

Thanks Ian. We will be having a chat support option by 8/30/20! :)

Replied July 2020

User Profile

Jason

Verified reviewer

Company size: 10,000+ employees

Industry: Airlines/Aviation

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

April 2020

Full stack insight and alerting for many applications, including Siebel CRM

We have found that working with the Germain APM team has been very productive. The team responds to issues raised quickly, and they provide feature updates and fixes monthly. The product has evolved with our needs and requests.

Pros

Gemain's best capability is its correlation from the users' desktops through the application, database, and infrastructure. For end users in a web app, JavaScript insights are especially detailed, and its alerting integration via email and web hooks are flexible enough to work within our enterprise. One particularly nice feature is being able to search first by field type (e.g., "Host Name") or even by a specific value. Typing in a specific value (user login, server name, SQL ID) runs a query across all searchable fields. This capability is especially helpful when the user does not know the exact field name but has a value ready. All matching fields with that value appear in a dropdown for selection.

Cons

The user interface is somewhat outdated relative to competing products; Germain APM is nearing release of a refactored UI.

Response from germainAPM

Thank you so much Jason. Our new UI is ready and we can't wait for your organization to use it! :) and thank you for your amazing support :)

Replied April 2020

User Profile

Mohammad

Verified reviewer

Company size: 1 employee

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

FUNCTIONALITY

5

June 2020

Awesome Product

The UI of the product is little hard to understand for new customers. Sometimes login system takes too much time to response.

Pros

Germain APM have many features. User session tracking feature one of them. It's very advance tracking system that track user's every event in in his application. I like the feature.

Cons

It is a very useful product. I used their user session tracking system and it works great. It can help people to get analytics of the user session events in the application.

Response from germainAPM

Hi Mohammad, thanks so much!

Replied July 2020

User Profile

Adailton

Verified reviewer

Company size: 1 employee

Industry: Information Technology and Services

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

June 2020

A Swiss army knife

the tool allowed, in just one place, to keep the development, test management, and monitoring of the created / tested elements

Pros

I found a powerful tool, very complete because it has several resources in one place For those looking to manage their applications, this Swiss army knife comes to improve the performance of your team and will add a lot to your production. I still haven't seen anything like it. You can monitor how many times the page is accessed, how many clicks each button has received and generate a complete quantity report and performance, which you can use for your management team or your devteam. Automate your tests and repeat as many times as necessary to ensure quality in your application. Manage consumption of your APIs, both GET and POST Analyze KPIs and user experience through the Analytics menu. But if you don't have a lot of knowledge, Wizards can easily guide you and make your life easier.

Cons

The aplication doesn had a kind of log of changes, but it send you a e-mail when something happens

Response from germainAPM

Thanks you Silva. In our latest available release, we do have log changes monitoring capability and audit trail for any configuration changes that are made..let me know if you need to discuss this.

Replied June 2020

User Profile

Eugene

Verified reviewer

Company size: 201-500 employees

Industry: Internet

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2020

usage experience for 6m+ period and its impact on the product

Pros

Step-by-step instruction for the setup is clear, it goes smooth and easy. Great documentation and support. Specifically per our project needs our techops/dops team was able to setup monitoring Java app with germain APM very quickly (CPU and memory usage and HTTP requests (inbound and outbound)), and after that we were able to improve performance of the application drastically for the timeline of last 4 sprints. Also error rate have enormously decreased after fixing some crucial bugs (that been reported by APM). Currently setting up monitoring for (native) Android app. Experience with Germain APM is outstanding. Pricing is reasonable. Definitely recommend it to use. This is a perfect fit for startups and mid-size projects.

Cons

Documentation is a bit outdated in some places, e.g https://germainapm.atlassian.net/wiki/spaces/germainAPM/pages/99221657/User+Automation+Testing+using+Selenium . But QA automation team was able to resolved all the technical clarification with support.

Reasons for choosing Germain UX

Features, functionality, support, value for its price.

Response from germainAPM

Thanks for your review Eugene. We are in the process of updating our doc so it reflect the new release we have spent 14 months building! :)

Replied June 2020

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