Germain UX
Germain UX
About Germain UX
Germain UX Pricing
GermainAPM offers a 45-day trial. available on cloud or on-premise. pricing is based on the benefit a Customer needs in terms of real-time monitoring, analytics and/or automation. - Starter: $460 per month - Unlimited: $11,995/month (unlimited support included)
Starting price:
$460.00 per month
Free trial:
Not Available
Free version:
Not Available

Showing 1 - 5 of 129 reviews
Ian
Verified reviewer
Company size: 2-10 employees
Industry: Information Technology and Services
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
June 2020
Very convenient and gets the job done
Great experience, saved us a lot of time and effort on resolving issues in our applications. It helped us focus on scaling our business.
Pros
Setting up and configuring Germain APM is very straightforward, their documentation clearly specified what needs to be done. We really liked the convenience and their fair pricing. Their User Replay feature is great, it helped us save a lot of time on testing and figuring out the main cause of user-related issues. Germain APM has a lot of options for monitoring and analytics which can be used on almost any type of online business. We run a couple of web and mobile applications and mainly use their platform to enhance user experience and root out issues, their automated application code performance review is a bonus. Considering that they have a wide range of application support, we never felt that our choices were limited.
Cons
Although they have phone and email, it would be good to have a live chat option for support.
Response from germainAPM
Thanks Ian. We will be having a chat support option by 8/30/20! :)
Replied July 2020
Jason
Verified reviewer
Company size: 10,000+ employees
Industry: Airlines/Aviation
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
April 2020
Full stack insight and alerting for many applications, including Siebel CRM
We have found that working with the Germain APM team has been very productive. The team responds to issues raised quickly, and they provide feature updates and fixes monthly. The product has evolved with our needs and requests.
Pros
Gemain's best capability is its correlation from the users' desktops through the application, database, and infrastructure. For end users in a web app, JavaScript insights are especially detailed, and its alerting integration via email and web hooks are flexible enough to work within our enterprise. One particularly nice feature is being able to search first by field type (e.g., "Host Name") or even by a specific value. Typing in a specific value (user login, server name, SQL ID) runs a query across all searchable fields. This capability is especially helpful when the user does not know the exact field name but has a value ready. All matching fields with that value appear in a dropdown for selection.
Cons
The user interface is somewhat outdated relative to competing products; Germain APM is nearing release of a refactored UI.
Response from germainAPM
Thank you so much Jason. Our new UI is ready and we can't wait for your organization to use it! :) and thank you for your amazing support :)
Replied April 2020
Mohammad
Verified reviewer
Company size: 1 employee
Industry: Information Technology and Services
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
5
FUNCTIONALITY
5
June 2020
Awesome Product
The UI of the product is little hard to understand for new customers. Sometimes login system takes too much time to response.
Pros
Germain APM have many features. User session tracking feature one of them. It's very advance tracking system that track user's every event in in his application. I like the feature.
Cons
It is a very useful product. I used their user session tracking system and it works great. It can help people to get analytics of the user session events in the application.
Response from germainAPM
Hi Mohammad, thanks so much!
Replied July 2020
Adailton
Verified reviewer
Company size: 1 employee
Industry: Information Technology and Services
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
June 2020
A Swiss army knife
the tool allowed, in just one place, to keep the development, test management, and monitoring of the created / tested elements
Pros
I found a powerful tool, very complete because it has several resources in one place For those looking to manage their applications, this Swiss army knife comes to improve the performance of your team and will add a lot to your production. I still haven't seen anything like it. You can monitor how many times the page is accessed, how many clicks each button has received and generate a complete quantity report and performance, which you can use for your management team or your devteam. Automate your tests and repeat as many times as necessary to ensure quality in your application. Manage consumption of your APIs, both GET and POST Analyze KPIs and user experience through the Analytics menu. But if you don't have a lot of knowledge, Wizards can easily guide you and make your life easier.
Cons
The aplication doesn had a kind of log of changes, but it send you a e-mail when something happens
Response from germainAPM
Thanks you Silva. In our latest available release, we do have log changes monitoring capability and audit trail for any configuration changes that are made..let me know if you need to discuss this.
Replied June 2020
Eugene
Verified reviewer
Company size: 201-500 employees
Industry: Internet
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
June 2020
usage experience for 6m+ period and its impact on the product
Pros
Step-by-step instruction for the setup is clear, it goes smooth and easy. Great documentation and support. Specifically per our project needs our techops/dops team was able to setup monitoring Java app with germain APM very quickly (CPU and memory usage and HTTP requests (inbound and outbound)), and after that we were able to improve performance of the application drastically for the timeline of last 4 sprints. Also error rate have enormously decreased after fixing some crucial bugs (that been reported by APM). Currently setting up monitoring for (native) Android app. Experience with Germain APM is outstanding. Pricing is reasonable. Definitely recommend it to use. This is a perfect fit for startups and mid-size projects.
Cons
Documentation is a bit outdated in some places, e.g https://germainapm.atlassian.net/wiki/spaces/germainAPM/pages/99221657/User+Automation+Testing+using+Selenium . But QA automation team was able to resolved all the technical clarification with support.
Reasons for choosing Germain UX
Features, functionality, support, value for its price.
Response from germainAPM
Thanks for your review Eugene. We are in the process of updating our doc so it reflect the new release we have spent 14 months building! :)
Replied June 2020