Naverisk

RATING:

4.77

(81)

About Naverisk

Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed service providers and IT professionals. Key features include technology monitoring, management patching, alerting, scripting and automation. The solution allows users to manage Windows, Linux, Mac OS servers, workstations and laptops. Naverisk allows users to monitor system event logs, scan networks, execute PowerShell and DOS commands as well as implement scripts. Automated system updates and scheduled reboots can be set up. The solution has a built-in ticketing feature that provides customizable billing and service agreements. Multiple technicians can track time or information for a ticket at the same time and troubleshoot managed devices remotely....

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
Naverisk remote access screenshot
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Naverisk Reviews

Overall Rating

4.77

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Showing 1 - 5 of 81 reviews

User Profile

Peter

Verified reviewer

Company size: 51-200 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2019

Great Product love using it

Pros

Been using Naverisk for 6 years +. 2,500+ Windows, Linux, Mac devices being managed. Just signed up to another 3 +s contract term.

Cons

The development process isn't as smooth but it is getting better so I am looking forward to what they are bringing to 2019R2 & 2019 R3.

Reasons for choosing Naverisk

Because the company listens to the customer and brings things to reality which is why we choose to go with Naverisk RMM.

Response from Naverisk

Hi Peter. Thanks for taking the time to submit a review. It's great to hear that you love using Naverisk. Thanks for the feedback on the development process. This is something we have been putting a lot of work into and you will see some big improvements in future. We're looking forward to releasing 2019 R2 shortly and we'd love to hear your feedback on the forum!

Replied September 2019

Jurgen

Company size: 1 employee

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2022

Naverisk is the best RMM software there is on the market

Very good!. I have seen and used a lot of RMM products but this is BY FAR the best one.

Pros

The complete overview of the Customers Networks/Devices in one screen. Integration of remote control software. Single click on device to access computer remotely. Choose which remote control software to be used. Windows and 3th party Patching

Cons

Bugs are solved in next releases so you have to wait for a few month.

Reasons for choosing Naverisk

The best overview in just one screen.

Reasons for switching to Naverisk

Many bugs, slow, expensive. Just bad

Kamal

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

July 2022

Good RMM Solution

so far it is a very good RMM solution.

Pros

the RMM agent is amazing with the features

Cons

the portal is not friendly user. the portal is a bit old. training is missing in the portal and the "information"help button.

User Profile

Glynn

Verified reviewer

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

January 2018

Amazing tech support. Those guys are quick and very knowledgeable.

We use this software everyday to manage and maintain our clients end devices as well as for ticketing.

Pros

The Tech support is amazing. No matter who picks up your ticket they can answer your question almost immediately. The platform is for the most part easy to use. It does almost everything we could need as an MSP and even some things we never thought of. The price is almost unbeatable. We are a startup and looked at Labtech and Kaseya and they wouldn't even talk with me until I had a specific number of clients for commit.

Cons

My biggest con would be that there is no built in 3rd party patching. There is a work around but you have to purchase a separate product then run scripts to integrate it into Naverisk. This is something that should be a firm integrated piece of the platform. My other con is that the PSA is very generic and doesn't really do much. It seems they added a few labels (sales queue, PR) and named it a PSA. We don't use it at all, we use a third party. My last CON is the built in SNMP capabilities are worthless. It would be nice if Naverisk could be our entire platform but again we had to go outside to a 3rd party in order to get the type of SNMP monitoring that we need.

Craig

Verified reviewer

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2022

Naverisk 2022

Excellent, support has always been responsive when required

Pros

Easy of use and reliability, we currently host onsite but will be moving to cloud hosted after 5+ years

Cons

Slightly better roadmap availability and release schedule

Reasons for choosing Naverisk

Pricing, ease of use

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