About HackerOne

HackerOne is a hacker-powered cybersecurity platform that enables organizations within the government and financial service industries to identify, capture, and resolve security vulnerabilities that were discovered by hackers. HackerOne is designed to help users receive and monitor vulnerabilities through secure channels, conduct continuous vulnerability testing for specific features or in-house apps, and implement security assessments to ensure products meet security compliance requirements for secure product launches. HackerOne also provides advisory and triage services that help teams launch and scale security programs, validate vulnerabilities, and develop remediation plans.


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6 Reviews of HackerOne

Average User Ratings

Overall

4.5 / 5 stars

Ease-of-use

5.0

Value for money

4.0

Customer support

3.5

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(1)

1

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

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December 2017

User Profile Picture

Steve from Lessonly

Verified Reviewer

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2017

Discover security vulnerabilities in your software in a way you can control

HackerOne informed my team of a number of security vulnerabilities in our application which we were able to fix quickly and discreetly.

Pros

Discovering vulnerabilities in your software is as important as it is sensitive. You need to discover them as quickly as possible, but don't necessarily want to advertise them to the public (even though all software inevitably has vulnerabilities). The thing I like most about HackerOne is the control it gives you over how your software is tested and how vulnerabilities get reported and addressed. Starting out, you may want to make testing private (invite-only) and invite a handful of testers to a testing environment. Later on, if you want to discover more and rarer vulnerabilities, you may decide to make testing public and allow HackerOne's large community of security researchers to search for issues.

Cons

I wish HackerOne's integrations (e.g. with Github) were self-service and more fully-featured. You can have HackerOne reports created as Github issues, for example, but in order to make that happen you have to contact HackerOne manually. I'd love a way to set this up myself, and for that integration to go both ways, e.g. for activity on the Github issue to appear in HackerOne. (Their Jira integration supports this.)

September 2021

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

2.0

Functionality

4.0

September 2021

Expensive and not fair to researchers, low ethics

Pros

They're in a leading position, which means the top researchers want to work with them

Cons

1) the only people you'll get to talk to as a client are sales people, with no knowledge of security or tech. 2) I don't like the way they collaborate with researchers: in their first level of the program, you pay a huge amount of money to the company, but it doesn't get distributed to the researchers at all. Their argument is that researchers go into this program to gain ranking points, until they have enough points to reach the next level and gain access to programs where they'll be paid for their reports. It's like working as an unpaid intern for years, just for the glory, until you maybe get access to a paid job. I think it's totally unfair to hackers who work really hard to find meaningful vulnerabilities. They have to do it as a graduation step, because HackerOne is in a leading position and will twist their arms

Reasons for Choosing HackerOne

I moved to another bug bounty platform, much more ethical

June 2020

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Mohit from Optum Global Solutions

Verified Reviewer

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

2.0

Functionality

5.0

June 2020

Hackerone Bug Bounty Platform

Not that good. Nothing offered not even badges for duplicate valid bugs. Thus I go for private programs that directly work on the reports.

Pros

- Easy to use and submit a report. - Quick validation for critical and severe vulnerabilities. - Public disclosure is offered by very less platforms so its one of the big pros.

Cons

- My report was validated and bug was triaged and in a few days the bug was patched. But the report was assigned to a new member and he stated that it was triaged by a mistake. The injection was although minor but was valid so I think there should be some good validation process around it.

July 2021

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Jorge from Gordian Knot Games LLC

Verified Reviewer

Company Size: 1 employee

Industry: Computer Games

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

5.0

July 2021

HackerOne: A Great Resource for Learning Cybersecurity

HackerOne was a great way for me to learn how to hack, and I recommend it to anyone interested in the topic. I personally am not yet at the level of finding bugs as a way to make money, but I know a few people who have made a lot of money just by reporting bugs through HackerOne.

Pros

As someone familiar with building websites and programming but a total newbie to cybersecurity, I found their resources for learning about hacking to be very accessible and helpful. The best part was their capture the flag game that really helps learn and apply real techniques in a fun way.

Cons

I think that it can be difficult to get started if you don't have a background in programming. Also, the video series was not that helpful for me because I didn't think it did a great job of explaining things.

July 2018

Iwan from Lenta

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Great service

Pros

The HackerOne service gives us the opportunity to check the security of critical services by many testers at the same time.

Cons

Only the price is a downside of this service. I recommend every organization to test their own services through HackerOne.

May 2020

Anant from BitRotor

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

May 2020

Ultimate Security by HackerOne

In total, HackerOne found 4 bugs, one of which was very serious and would have had a real impact on our clients if it was ever maliciously exploited. Thanks to HackerOne, we are better hardened than we were!

Pros

We had some issues with corporate espionage and hacking attempts that were not manageable by our local correspondents. So we signed up with HackerOne so they can hunt for vulnerabilities and bugs in our programs and applications. - The whole process of signing up was very easy. - Trusted hackers, real ones are much effective in our opinion and HackerOne shares that! - Cost effective - Continuous and real time delivery of results and recommendations.

Cons

There are only a few caveats though. - The website is a little complicated to understand if you aren't used to all the terms. - Bounty program is a bit vague.