BookingKoala

RATING:

5.0

(42)

About BookingKoala

BookingKoala is a cloud-based booking solution that allows users to manage appointments, track sales growth and manage marketing channels. Features include role-based dashboards, integrated coupons, email and SMS reminders, client referrals and multi-location support. Apps for iOS and Android are also available. BookingKoala provides a customer-facing dashboard that allows clients to manage and view their appointments, refer friends and buy gift cards. Clients can also access a rating tool that lets them provide feedback on service providers. The service provider dashboard displays upcoming appointments, client payments and unassigned bookings. The admin dashboard lets users manage system settings, edit staff information and change access permissions. A built-...

BookingKoala Pricing

BookingKoala is offered across three pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments. • Starter - $27/Month or $226.8/Year • Growing - $57/Month or $478.8/Year • Premium - $197/Month or $1654.8/Year

Starting price: 

$27.00 per month

Free trial: 

Available

Free version: 

Not Available

Service provider dashboard
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BookingKoala Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for BookingKoala

1 - 5 of 42 Reviews

Olivia

Medical Practice, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2024

Optimis Review

My overall experience has been amazing, it has provided me with the ability to schedule appointments for patients in a timely manner every day.

PROS

I love how simple it is to book an appointment outside of our clinic for physical therapy patients.

CONS

I have not encountered anything within the service provided that I dislike.

Chris

Individual & Family Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed May 2022

Quick support, dev team, and good community.

Have been using them for a few months in my cleaning company and they have been fantastic. Quick support, quick dev team pushing new features, and a solid community.

PROS

How versatile it is at different company sizes. It is a software you can really grow with.

CONS

The initial setup was tough and took a long time. There are so many features and settings that at first it is a little overwhelming.

Reasons for switching to BookingKoala

Degradation in quality of the product, forcing users to use their own payment processor, and lack of continued quality support.

Mark

Chemicals, 201-500 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2022

You need to be an IT specialist to setup website and account

Diaster

PROS

Nothing about the program is easy to setup.

CONS

EXTREMELY DIFFICULT TO NAVIGATE. You need to be an computer programer to setup. NOT USER FRIENDLY IN THE LEAST. NO LIVE SUPPORT>

Reason for choosing BookingKoala

I just switched to Launch 27

Faith

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Best moving service software hands down

I benefitted from reducing office staff and saving more money. Also I save personal time from doing extra work on the side.

PROS

I was used to doing everything the old school way of handing out flyers with my phone number and having customers call to book their moves, I dreaded this every time because of the people who would shop around for quotes and waste my time. Then I hired office staff to do this but it still wasted time and now money. I looked for alternatives that would solve this problems and no software really had it ALL for me until I found BookingKoala. From packages to provider and customer logins and to the reports section I have everything I need and more in one system. My customers can pay online and I can pay the movers all from within the same system. No more large amounts of cash or checks that I need to go directly to the bank to deposit.

CONS

I have been lucky enough to be in the Beta testing group and got to experience the software before the general public. Although there were some minor glitches those were to be expected. So I cannot say there are things I like least about this. Although the pricing could be cheaper.

Vendor Response

Faith, thank you so much for the kind review. We are excited to have you be part of the beta testing group.

Replied May 2018

Paige

Consumer Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

BookingKoala gave my cleaning service the JOLT it needed

I love BookingKoala on so many levels it's kind of scary. My business was not doing great at all before I used them, when I first started out things were great but then they kind of flat lined and then it just went down. I started looking for a software to help with scheduling and I also got a bonus because of the reports section. I could track everything I need in there.

PROS

The first and foremost thing that I have to mention is that the customer support is extremely nice, helpful, and prompt. There has been no customer service that I have experienced like this before! Now to the software itself, the scheduling is a DREAM and I literally don't have to worry about overlapping bookings or any missed bookings. The customer and provider logins are so so so nice and all my customers compliment us because of it.

CONS

I find it hard to find things that I don't like about it because there is just so much I am in love with. For me not being a coder or even a super tech savvy person the embedding process was hard for me but they assisted me with it, (actually they did it for me). There are times I find it hard to find a function to disable or enable but after some time I find it.

Vendor Response

Hello Paige, thank you so much for the kind words and we would like to thank you for being a valued customer of BookingKoala!

Replied October 2018