Studio Ninja

RATING:

4.4

(67)

About Studio Ninja

Studio Ninja is a business management software for photography studios that includes customizable workflows, automated email campaigns and revenue tracking capabilities. It enables photographers to manage clients' information, schedule jobs and receive payments. The platform assists with online invoicing, automated invoice reminders, job tracking, lead management and customizable quotes.

Studio Ninja Pricing

Starting price: 

$24.90 per month

Free trial: 

Available

Free version: 

Available

Studio Ninja analytics

Studio Ninja Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Studio Ninja

1 - 5 of 67 Reviews

User Profile

Carlos Humberto

Verified reviewer

Photography, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Best Photography Studio Management Software

It helps me to easily keep track of all my projects, leads, invoices and emails. It's a game changer, saves me a lot of time and stress.

PROS

I can create workflows that save me time , increasing my efficiency. Customer support is outstanding. They help you transfer all your current and future jobs at no additional cost to your subscription. Software is extremely user friendly.

CONS

Well, I totally love this software. If I have to mention something... I would say it's not fully developed, which is not bad at all. They are constantly adding new features according the feedback user provide.

Don

Photography, 2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed April 2024

Looks good on surface, missing important key components

I researched and tested every Photography CRM I could find and also read all the Facebook group comments for each app and settled on Studio Ninja solely because 'at the time', the comments were positive and the support seemed to be responsive. THEN - Studio Ninja (SN) was bought by ImageQuix! Ever since then, the support has come to a grinding halt in terms of SN addressing key issues and problems users were having. Support has promised many features but rarely gives any specific timeline as to when they will actually get a feature added or fixed. According to long-term users, some of the promises are over a year old with no action. Anmd any promises they have made are 6 months to a year out! I addressed this directly with SN support and told them everything that has changed for the worse since they got bought out. All I got was a "Thank you for your concern, we'll forward your concerns to someone else". Never heard anything back. I went on the Facebook group and started to ask some hard questions and because their support told everyone that it is not easy to make the changes they are requesting, due to the complex relationships between the data, I took that to mean that either they don't have the expertise to do it in a timely manner, or their software is faulty in that it can't be upgraded easily. Other apps seem to be able to make upgrades quickly. I speculated this on their FB group and my post was removed! If you read the SN Facebook comments now, there has been a shift - users are constantly asking for the most basic of changes and are being told it is not that easy, but they'll "put it on the list of future upgrades". It is very disappointing that SN (or is it ImageQuix?) has done such a poor job during this buy-out process. I have been involved in many buy-outs of companies and in my experience, you only buy a company out to get their client list, or to get their technology, to keep a company from being a competitor, or to integrate one company with the other. Both SN and InageQuix have described the buy-out as being a 'win-win' where ImageQuix will be able to offer 'more' to it's customers. In the meantime, Studio Ninja seems to be struggling to keep their current customers and, they just sent out a Price Increase without improving much of anything. A lot of users did not appreciate that.

PROS

The interface is clean and straight forward in Settings

CONS

There are MANY basic key components that other CRM's have that Studio Ninja does not have.

Reasons for switching to Studio Ninja

Sprout has an ambitious goal to be an all-in-one solution for Photography and at the time, they were still getting all the different components to work seamlessly. What they have is great, so I thought I'd wait until they were more developed and check back with them later.

User Profile

Adam

Verified reviewer

Photography, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed April 2024

Avoid if you can - not GDPR compliant

PROS

Not really that much to like to be honest, once you have seen past the advertising

CONS

Its not GDPR compliant, by this I mean when you close your account your clients will still be able to access personal data and still be sent invoice reminders!

Reasons for switching to Studio Ninja

Cheaper, UK based, better customers service

Nikki

Photography, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2022

Manage invoices and payments

Studio Ninja helped me keep up with invoices and payments, and just keep up in general. I'm in and out so often that it's hard to find time to sit down and look over everything myself. The statistics helped me as well, it's such an empowering feeling to watch your business grow and have the knowledge to take it a step further.

PROS

Studio Ninja has a lot of tools to help professional photographers run their business successfully. It helps manage payments and keep up with invoices. Add your logo or personalize invoices. Get contracts or agreements e-signed, accept credit card payments and transfer directly. Users can send payment reminders and automatic emails. It has a simple CRM that's easy to manage. Users can create a personalized schedule and workflow. Studio Ninja can be used from anywhere, not only in the studio.

CONS

Some users may want more complexity instead of simplicity. I'm used to more detail. There's often lag time, and it can become unresponsive. I don't like having to close and start again. I was never able to use the questionnaires because of this. It's just not as fast as I need it to be.

Reason for choosing Studio Ninja

Studio Ninja was recommended by other photographers and I liked what I saw when visiting the website.

Reasons for switching to Studio Ninja

Picspotr did not have everything I needed for payments

Thomas

Photography, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

An absolutely essential part of my daily business workflow

Studio Ninja is an essential aspect of my daily workflow. I literally couldn't do my job without it!

PROS

It's easy to set up, intuitive and clear. Functions are laid out in a simple manner, and once set up, using the system is quite painless and simple.

CONS

I don't really feel much is missing; as soon as something is identified, the team is on it and updates that aspect of the platform. They're very responsive to community requests and suggestions.

Reason for choosing Studio Ninja

I liked that it was an Aussie platform. I joined the Facebook community and was amazed that the owners and designers regularly ask for feedback, explain new additions and updates, and generally are part of the online community for the software. I felt the UI was the best overall of the products I tried. I found the functionality to be the best, and the platform is way faster and snappier than the others.

Reasons for switching to Studio Ninja

I found 17 hats bloated, extremely slow, bad UI and ugly. I also found it was very US - centric with its design language and wording (I'm not in the US). I wanted a CRM that was more international, and was faster and less bloated.