About Remote Support

BeyondTrust Remote Support helps you to support all of your systems over the web, even if they are behind firewalls you don't control. BeyondTrust Remote Suport works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Access and control any remote computer or deivce, on or off the network-no VPN required. ...
Android app
Slide 1 of 6

Remote Support Reviews

Overall Rating

4.59

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 1,841 reviews

Cindy

Company size: 2 - 10 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

May 2021

Issues that can't Wait

User Profile

Varun

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

FUNCTIONALITY

4

August 2022

Easiest way to satisfied customer even sitting at home.

Pros

As its name showing that why we use this. In Remote support the most likely thing is that you can get remote support of the user who is facing the issue & not able to solve their issue simply you can get user system on remote and via this you can provide them a Support via connecting with remote support, Which is not a difficult task, Even if you required a access of that user system you can request the user to give the control of the system which allow us to give more satisfactions to the customer.

Cons

Nothing to say at this point that I least any thing about this software.

User Profile

Ivan

Verified reviewer

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

January 2020

Support software done right

Very intuitive, I like it very much. When you come across a product like this, you get to understand the experience that was put into the development of this product. No support software comes close.

Pros

It is really customizable and was thought carefully for enterprise environment. It is also suited for heavy support workloads where many agents have to fire up the console and help many customers at once. The new user interface is very nice too. Privilege escalation is a really useful feature and canned scripts really help at providing agile support.

Cons

It doesn't come with audio features. You can only use chat or you have to call your customer separately. The lack of audio it's its Achilles' Heel. It's also pricey, but the price is worth it, nonetheless the price can put off some companies.

Reasons for choosing Remote Support

TeamViewer is very popular, but I disliked its licensing model (per concurrent channel, unlimited agents). Bomgar's licensing model makes more sense (per concurrent agent, unlimited sessions). Zoom Meetings allow you to control the computer as well, but it's not a support software, it's a meetings software.

Pushkar

Company size: 5,001-10,000 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

November 2022

Best Remote tool easy to Access no extra permissions required

Overall experience is good but need to upgrade file sharing feature this is very bed

Pros

Real time sharing is very good some of remote tool is very painful they will ask lots of Permission to access client r user machine & working with all domain & non-domain & mac machine also this is the best featur

Cons

After sharing the file through this then main screen is stuck remote is working very slowly this is very bed

Telayna

Company size: 1,001-5,000 employees

Industry: Higher Education

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

FUNCTIONALITY

5

December 2020

Comprehensive Remote Support Software

Remote Support has been a secure, fairly understandable, remote access console to quickly get going with, allowing consistent remote access to many computers needed for my work.

Pros

The remote access console is clean and fairly easy to figure out. It can be accessed from a desktop program or a web console, allowing me to remotely access quickly and easily from various devices. The chat support feature is very simple to use and allows IT support professionals to access my machine for troubleshooting in a transparent way.

Cons

Colors on imagery were rendered strangely when remotely accessing some computers. There is a way to fix display color settings within the software, but it took me a long while to figure this out. Dynamic display rendering would have prevented this struggle.

Reasons for switching to Remote Support

Our IT team decided this software was more secure

Popular Remote Support Comparisons