All Hubstaff Reviews

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Jen

Marketing and Advertising, 2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2020

The ONE software you need to track your remote staff

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Ashish

Verified reviewer

Online Media, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2022

The best Employee Monitoring Software in Market for Remote Employees

It was a great experience, the software is scalable and affordable. It only adds cost upon usage which is critical.

PROS

As a company with lots of employees working remotely for us, we need strong software to monitor employees' performance and act according to the efficiency analysis. Its best feature is idle time management which helps you know if some employee is sitting idle.

CONS

Customer support is delayed a bit. We sometimes faced problems with Windows computers, this is somewhere Hubstaff needs to work it more user-friendly for Windows.

Reasons for switching to Hubstaff

Cross OS compatibility is comparatively much more smooth in Hubstaff.

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Roldan

Verified reviewer

Design, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2022

Using Hubstaff for 5 years more. Seem it has improved!

Really just fine. What more should I look for as a freelancer who just need to track time for a project. Then send a a simple invoice at the end. As far as I'm concerned, I have a good experience with the app. If I have to suggest, maybe as a UX/UI Designer, they can enhance the looks an feel of the software to make it more professional and appealing to users.

PROS

Straightforward. Just the thing you need, you'll find it. Pretty much like any other time tracking software - as freelancer it has screen capture, invoicing, offline tracking and all...

CONS

It's just straight forward. Maybe they can add quick chat for client. Instead of additional login to browser when you need to quick communicate with your client.

Reasons for switching to Hubstaff

I'm switching from Hubstaff and Time Doctor before. But eventually, stayed with Clockify. I don't know but Clockify is just a the right cocktails of simplicity, interface appeal, reliability and being slick.

Vendor Response

Hey Roldan, thank you for submitting this review for Hubstaff! We are happy to hear that you are enjoying using Hubstaff for your time tracking needs. We want to continually improve the platform and our offerings, so we do welcome all feedback onboard. Please feel free to go to https://roadmap.hubstaff.com/ and add any ideas for features to be implemented.

Replied March 2022

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Diane

Verified reviewer

Marketing and Advertising, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

2

Reviewed February 2019

Constantly Rated As Poor Productivity Even When Working Hard

My overall experience with this software is a very poor one. While I appreciate what you're trying to accomplish with the software, especially for remote employees such as myself, it just isn't working out for me personally. As I said earlier, it's going to wind up costing me my job because the software is telling my management that I'm not working when I am. The software also doesn't account for things like needing a lavatory break or taking our (legally required) paid time breaks. If I were to take my 30 minute paid time breaks every day, my productivity would just sink into the teens. There's also no way to account for meetings or times I am on the phone where I am still being productive and working but since I am not clicking anything or typing it thinks I am sitting doing nothing.

PROS

I like the way Hubstaff is designed. It's intelligent and user-friendly. It's sleek and very polished and up-to-date with modern design standards and as a user I am easily able to access the dashboard and different features and see the differences in productivity from minute to minute, see the screenshots, see the tracking points, etc. From the perspective of direct user experience, it's ace.

CONS

However, my qualms with Hubstaff far outweight its superior design structure. The program, to me, is broken. No matter how hard I work, I have never had a day above 40% productivity - and that only happened once. I am usually rate in the mid to high 20s, even on days when I am busting my butt to get work done. I don't know why I am having these problems with the software, because I know I am working, I know I am getting work done, but why am I being rated so poorly? This software is going to wind up costing me my job, and that makes me furious.

Vendor Response

Hey Diane, Sorry you aren't having a good experience. Let me explain how Hubstaff tracks activity, and if you still think you should be getting a higher score, please contact our 24/7 support team at support@hubstaff.com. Your activity levels may be lower or higher depending on your responsibilities. Manual and mobile time tracking can also lower your productivity levels so include a note to your employer letting them know what you were working on. Here is a helpful article about how activity levels are tracked: https://support.hubstaff.com/how-are-activity-levels-calculated/

Replied February 2019

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Shlomi

Verified reviewer

Computer & Network Security, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Excellent Product

In the rare instances where I've needed assistance, HubStaff's customer support has been responsive and helpful. Their team is dedicated to resolving issues promptly, ensuring that I can get back to work without any disruptions.

PROS

As a manager of a companymanaging multiple projects and clients, the HubStaff time tracking software has proven to be an absolute game-changer for my business. Its seamless integration, user-friendly interface, and robust features have made tracking time for billing purposes a breeze, while its detailed reports have empowered me to make more informed business decisions

CONS

As a devoted user of HubStaff, I've found the platform to be an invaluable asset in streamlining my time tracking and billing processes. However, I believe there's a significant opportunity for improvement by incorporating features that align with Israeli finance laws. Israel has unique regulatory requirements, and integrating these into HubStaff would undoubtedly elevate the platform's appeal for users in this region.

Reason for choosing Hubstaff

ease of usage for my employees pricing model reports for me as a manager

James

Civic & Social Organization, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

employee work attendance application

the application has helped to increase productivity and saving other resources since pay is based on hours worked at the of month

PROS

hubstaff is a good attendance application, i like its online attendance sheets, and its ability to computer payroll based on working days makes it nice, it's so easy to use with a friendly interface

CONS

using the application to spy on employees may bring in organizational conflicts, and its needs data before running it

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Dejan

Verified reviewer

Non-Profit Organization Management, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2019

Productivity booster

It is a great product if you spent some time explaining the advantages to your colleagues. Otherwise, I might be seen as a tool that violates personal privacy and narrowly measures company productivity.

PROS

easy to use, stable desktop app, great visualizations and statistics, many possibilities for integration with another tools

CONS

some functionalities within this product are not fully customizable (e.g. idle time is set to min of 5 minutes), more flexibility would be great (e.g. you can`t enable or disable idle timer or disable manual adding/editing records within specific project/task.

Reasons for switching to Hubstaff

This tool provides more options and comes with some important features that we haven`t found anywhere else.

Vendor Response

Hi Dejan, Thanks for your feedback! We absolutely agree that it is important to have a conversation with your team in regards to the software and its capabilities to ensure they are on the same page and do not feel that it invades their privacy. We understand that this type of conversation can be difficult and time consuming so we put a guide together to help with the transition https://support.hubstaff.com/transition-your-business-to-hubstaff/ If you have any questions feel free to reach out to our support team and we will be happy to help. Thanks again! Sarah

Replied August 2019

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Jisselle

Verified reviewer

Consumer Goods, 11-50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2020

I have used Hubstaff for over 2 years

I love it! Still use it and recommend to other colleagues.

PROS

I like that it comes with the integrated time doctor, detailed reports for the team activity & productivity, as well as the recruitment Hubstaff Talent platform, I'd say it's the best remote hiring platform. Have found many employees from there.

CONS

There's no payroll integration with Payoneer. It's tough to do payroll with limited options.

Reason for choosing Hubstaff

Hubstaff Talent & Task Manager.

Reasons for switching to Hubstaff

The freelancer platform was better. Upwork is too costly to post jobs.

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Luis Daniel

Verified reviewer

Computer Software, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Awesome tool to track productivity

PROS

This is by far the most robust time tracking software I've ever tested. I love the screenshot taking feature and how easy is to create new tasks

CONS

I don't like that the pricing model is not per user, so let's say you have 6 employees you need to get the 10 employees plan instead of adding just one additional user.

Reasons for switching to Hubstaff

Paymo has no way to track activity level or screenshots

Vendor Response

Hi Luis, Thanks for the feedback! It is great to hear that you are enjoying software and screenshot feature. In regards to the pricing model we understand that our current pricing model may not fit everyone which is why we are adding a per user plan shortly. If you have any questions feel free to reach out to our support team and we will be happy to help. Thanks again! Sarah

Replied August 2019

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Mohit

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

Tracking progress of candidates and project with their daily activities.

PROS

This was the most usable product for my team in the lockdown period. We have successfully managed the team remotely in the whole lockdown period. The time tracking and screenshots of the screen is a most useful feature.

CONS

It removes the collaboration of the basecamp app. It is having a difference in time calculation of candidate and admin (as received multiple complaints from the team).

Reason for choosing Hubstaff

Cost of integration and a lesser understanding of the product.

Robert

Utilities, 201-500 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed June 2023

Really user friendly

PROS

Best onboarding experience I've had so far. Really easy to navigate and I felt comfortable using this platform within minutes. Very helpful getting started videos sprinkled throughout the site, and packed with features.

CONS

If I had to nit-pick I would say that they should allow you to select your preferred plan during the free trial period. It looks like they stick you on the best plan for the free trial to try an get you to renew on the best plan. A tad sneaky.

Reason for choosing Hubstaff

Was recommended by a member of our senior management team

Anand

Computer Software, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

xcriptech review

PROS

easy to use and screenshot feature, add/remove people

CONS

popups which are displayed when login to subscribe the additonal addons

Reason for choosing Hubstaff

they do not have option to capture screenshots.

Lesily

Capital Markets, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed October 2023

Good site to look for remote work

PROS

I can look for work easily by just displaying my skills, employers will come looking

CONS

Its a bit complicated at first as you need a reputation to get noticed

Mackie

Marketing and Advertising, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

The most robust, one-stop-shop for time tracking especially for remote teams

Using Hubstaff has been exceptionally easy across the board. It is an asset for our company to see project profitability, team member hours, and manage time off for a fully remote company. The customer service with Hubstaff is superb. Highly recommend the app!

PROS

The customer service at Hubstaff is second-to-none. They are super responsive and attentive to our account. The clarity in the dashboard and ease of use of the app and online tracking tool is superb. It was extremely easy to implement in our team and get team members onboard for utilising the app through the use of badges and "friendly competition".

CONS

The fact that PTO doesn't count towards the total weekly hours for a team member, which is should so that we can see the team member's weekly hours inclusive of PTO.

Reason for choosing Hubstaff

Great competitive price for what you get. Great customer experience. Great interface.

Reasons for switching to Hubstaff

More sophisticated app, more flexibility, better dashboard. Easier to implement across a large organisation.

Zachary

Professional Training & Coaching, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

Winning with Hubstaff

Great experience. Love the company and the staff.

PROS

We have an overseas team of Filipino employees that are amazing and Hubstaff really helps us with Time and Activity tracking. They are so trustworthy, but it's nice to know that they are actually doing their jobs correctly. The screen capture software enabled us to solve an internal dispute about managing some finances and resulted in one employee being let go and another employee promoted -- all this was verifiable because of the time tracking as well as activity tracking software.

CONS

I would really like it if more integrations were allowed within the Hubstaff standard program. The functionality for the price should be included.

Reason for choosing Hubstaff

It aligned more with our goals of time tracking and employee monitoring.

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Benjamín

Verified reviewer

Furniture, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed March 2019

Hubstaff is a very cool and light tool for time tracking

As a time tracking, payment management, and employee monitoring software, Hubstaff does a great job. It does help many companies keep track of their employees and is pretty comprehensive and even fun to use (when you look at it form the browser). Aside from the archaic Windows app, which has many problems, I have no complaints.

PROS

I've only used Hubstaff for time tracking with my company, I've never used it individually, but I've worked with it with two separate companies so far (as a freelancer), and when comparing it to other time tracking and monitoring tools, I find Hubstaff to be one of the most easy to use and amenable. The thing I like the most is the comprehensive user experience from my end, though I can't speak for admins. As a worker I enjoy being in control and up-to-date with my activity.

CONS

I would say that working with Hubstaff can get a little pressuring because of the activity system in place. What I mean is that I understand the way they measure activity but I do believe that looking for an activity sign every second can be very daunting, especially when some affiliate companies look for activity percentages higher than 80% for their employees. This forces many freelancers into a burnout trying to achieve these impossible productivity standards. Of course, Hubstaff can't claim responsability for what its users decide to do with it, but since it's fairly understandable that we (as workers) don't necessarily press keys or move the mouse at all times, maybe it would be better if they counted one activity sign every two (2) seconds, for example. Or if they offered ways to take breaks that were a direct part of the software and not something entirely at the discretion of one's employer. Hubstaff is great, but its current system does seem to favor employers more than employees, in my opnion, and this could lead to exploitation. Another thing is that the Windows app really needs an update, it has many bugs and doesn't look well on the UX side. There should be more options, not just an outdated-looking time tracker.

Rosalina

Insurance, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2023

Hubstaff Time Following Programming: A Top to bottom Examination of Elements, Advantages, and Downsi

Hubstaff is a dependable and include rich time following programming that can assist organizations and specialists with keeping steady over their errands and bill precisely. Be that as it may, it's vital to consider the cons, for example, the restricted free arrangement, absence of disconnected mode, and protection worries, prior to choosing if it's the right programming for your necessities.

PROS

Simple to Utilize:The user interface is intuitive and easy to use, even for beginners.Comprehensive Time Tracking:Hubstaff offers an extensive variety of time following elements, for example, screen captures, action levels, and time following updates.Integration with Other Tools: Hubstaff incorporates with numerous different devices like Trello, Asana, and QuickBooks, making it simple to oversee projects and smooth out invoicing.Adaptability: Hubstaff offers different approaches to following time, including work area applications, portable applications, and program expansions.Exact Charging: Hubstaff takes into consideration precise charging by following the time spent on each assignment and giving point by point reports.

CONS

Limited Free Plan: The free plan has limited features and is only suitable for small teams.No Disconnected Mode: The product requires a web association with capability, which might be badly designed for clients in regions with restricted web availability.Security Concerns: The screen capture component might raise protection worries among certain workers.Restricted Customization: There are restricted choices for tweaking the product to address explicit issues.Conflicting Action Levels: The movement level component may not necessarily precisely mirror a worker's efficiency level.

Roxanne

Consumer Goods, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed December 2018

Everything we need!

Its a pretty solid program to keep track of your productivity and sometimes I even use it to go a couple days back to check if I was able to do tasks that I may have slipped my mind.

PROS

- random screen capture every 10 minutes that allows managers to check if employees are focused on their intended tasks - lets you track running time to the second that can also be used to determine pay. - you can track overall running time with preset time periods or set your own - forgot to time in? dont fret! you can edit this and leave a note to state your reason so managers can review and approve or reject the changes - has a mini time window that allows users to check how much time is running without closing any windows - works great with Mac and Windows - Different parameters used to measure productivity - color coded productivity - can view daily, weekly, and monthly productivity rate - easy to use interface - set tasks, projects, invoices, calendar schedules, admin can limit user access - easy to use dashboard with graphs of productivity

CONS

- its not an exact science. My task is "Product Sourcing" which greatly relies on scrolling through thousands of pages to find a good item to sell and sometimes it takes the whole 8 hours to find 1-2 good items worth a second look. Hubstaff sees this as not productive and gives me a real low productivity percentage rate. - it can be manipulated if you still have time in between your tasks like opening new windows and tabs and mixing it with other "movements".

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

Accuracy is the Key!

Using this software is the best decision my company ever had in monitoring all their employees including myself. The accuracy of our timestamp shows the efficiency of our work everyday. I definitely love this software for providing us with fair results & reports with how productive we are every week, this is very helpful to all employees in any company to be more motivated to work hard each day. For me, working hard simply means working honestly with less supervision.

PROS

I had used so many other softwares in my previous companies which also offers the same features with this software. However, the best thing I like most with Hubstaff is the accuracy of work done per agent by providing accurate timestamp, screenshots & productivity report per agent & a lot more. Also, this software is indeed a friendly user which provides all users or agents an easy access to this software & provides easy instructions on how to make further changes in each users of this software. I would highly recommend this to all my friends & previous co-workers to work efficiently with less supervision.

CONS

Well, only one thing that I like least with this software & that was the delivery of screenshots per agent. It was more of the interval of each screenshot provided by this software. Honestly, I'm not really sure how exactly it works since I'm not the one in charge of this software in our company. Nevertheless, I am pretty sure it can be improved more to deliver quality experience to all users.

Laine

Information Technology and Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2019

Great time tool

We are a completely remote company, and Hubstaff makes it possible to track our individual time spent on all projects, report on that time, send payments in some cases, and keep a detailed log of work that was completed on tasks.

PROS

I like the ability to track individual tasks and customize a dashboard on the homepage to show the metrics that are most useful to you, the individual user.

CONS

The sync with Confluence takes a while to upload tasks into the pop-out timer, and I feel that time is wasted waiting for the update on the timer to occur so I can start tracking time. I also think that the way the timing works per week should be based on the individual user's time zone, and not the company time zone.

Vendor Response

Hi Laine, Thanks for your feedback, It is great to hear that our software is helping you with managing your remote team. We understand that it can be frustrating when you need to update the tracker. However when you update the tracker this means you can use the most recently added features and tools, We apologize for the inconvenience and if you have other feedback you would like to discuss feel free to contact our support team directly and we will be happy to help. Thanks again, Sarah

Replied August 2019

Esther

Financial Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2020

Best time tracking software for businesses

We've been using Hubstaff for a few years now, and it's the best time tracking software I've come across. It tracks all our employee's hours, activity levels and takes 3 screenshots every 10 minutes so you can look more carefully into your employees' performance if necessary. They also recently introduced badges which are awarded if someone has consistently high activity levels, which is also motivating for employees. They also offer a billing section which we don't use but is useful for businesses who pay employees per hour.

PROS

The best part is that the software downloads onto your PC and runs in the background with minimum interference. If you stop working, it will record idle time and ask you f you want to keep the idle time as work time or not - which is really useful. Another stellar feature is that it tracks activity levels. If an employee's activity levels are low, you get an email with a screenshot of their screenshot showing what they were doing at that time.

CONS

I can't think of anything we don't like.

Vendor Response

It is great to hear that you are enjoying Hubstaff, If you have any questions feel free to contact us anytime. Thanks again!

Replied March 2020

Daniel

Internet, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2018

My review

My experience has been fine with Hubstaff. I do wish it integrated with payment processors easier. Our company uses JustWorks, PayPal, etc. to pay employees and they have to manually enter the time from Hubstaff to calculate how much they earn.

PROS

I like how easy it is to track projects and prove my activity level is high enough. I also like how you can see if your employer tracks URLs, apps, or Screenshots in case something sensitive is on there (for example, a screenshot of you talking about someone else at the company or bank password).

CONS

I do not like the UI at all on the mac app. It is dated and does not even show the start button if the window is too small. I also do not like the idea of tracking URLs, apps, and screenshots, though I understand why a company would want to. I prefer review of an employee be done upon their performance on what they should be doing and trust them with the rest. Although if an employee breaks their trust, then I understand tracking them more.

Vendor Response

Hey Daniel, great points. We also believe in trust and don't recommend an employer solely depend on Hubstaff to measure performance. Nothing can replace open communication and thoughtful feedback, so activity scores alone and other tracking measurements should be a piece of a larger system of evaluation of performance.

Replied November 2018

Patricia

Automotive, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Hubstaff is a great payroll tool for small businesses and beyond

Best one we have used so far

PROS

The software does a great job of integrating users in tasks to be completed as well as tracking their time on the computer.

CONS

More than once the system has not allowed users to clock in their time and it has to be manually input by management. Also the time tracking cannot be customized to your payout schedule.

Vendor Response

Hello Patricia, Thank you for providing us with this detailed review about our current offerings. Working on different tasks and allowing time tracking on various devices for those is one of the main aspects of our application, and we are always looking at ways to improve our offering, in that regard. We are happy to hear that you are happy with what we currently provide. Regarding the issues that you've had in the past, in terms of team members being unable to clock in time, there could be a number of different reasons for that to be the case. The best thing to do, when this situation arises, is to get in touch with our support team - either via live chat through the www.hubstaff.com website, or via email on support@hubstaff.com, in order for us to troubleshoot the issue for you and ensure that it doesn't happen again. Our live chat team is available for support 24 hours a day, over the weekdays, and response to emails typically takes less than a business day.

Replied February 2022

Anonymous

51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2021

It does the Job, and does not interrupt

It's great, just the right tool for the job, and I barely feel that I'm being monitored, it takes your mind of that and just gives you enough space to focus on your work.

PROS

* It's a great productivity tool to have for a company who want's to manage their employee activity tracking with ease. * Easy to setup specifically in the employee's side. * Does not require much resource, you'll barely feel it running on the background even though it takes screenshot of your desktop by the minute, so you'll never get interrupted by it. * Accurate activity & time tracking * Smart features, like when an employee is inactive for a certain amount of time, it will pop-up a prompt informing the employee that he/she is already inactive, when you get disconnected from the internet it will still resume time tracking, but the activity tracking will halt and it will sync back once your connected again. * Frequent updates, which in turn addresses any existing bug in the software. * Cross platform

CONS

* An occasional automatic-stop-time issue, it rarely happens, but when it does, it's a huge hassle. * Automatic logging out issues, these are knit-picked issues really, and future users might not experience this anymore due to frequent updates done by the hubstaff dev team.

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed November 2022

used it daily for 13 months for my remote job

PROS

i managed to work remotely with this app and my manager introduced this software for me and showed me how its amazing tracking for time and some screenshots being taken to assure to the boss that work is in progress

CONS

i would say alittle bit should include a warning to the employee that he is being tracked by some managers, lucky for me my manager told me the way it goes but you can be tracked with out your consent if you don't know this app and start using it

Vendor Response

Hello, Thank you for taking the time to submit this review of Hubstaff. We are happy to hear that you have enjoyed your experience on the platform. Please be advised that Hubstaff aims to provide transparency both for the person(s) tracking time, as well as to their organisation's management, about the information being tracked in displayed on Hubstaff as a result of the tracked time. This is why the same information is available to both parties on Hubstaff, so both are in the clear as to what information has been tracked and is available on Hubstaff. Additionally, it is the case that the person tracking time has to manually start the time tracker on their computer, or other device, when the time time tracking is to be done, in order to it to happen.

Replied December 2022

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