Ecolane Evolution
About Ecolane Evolution
Ecolane Evolution Pricing
Contact Ecolane for information on pricing
Starting price:
$50,000.00 per year
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Ecolane Evolution
1 - 5 of 16 Reviews
Alex
Verified reviewer
Government Administration, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Improved service
My agency has seen a huge increase in efficiency and productivity, a gain of well over 50% trip increase with no increase in resources. Reduction in customer complaints and increases in compliments.
PROSFunctionality: Multiple functions under one roof all linked from: Client information Scheduling Dispatch MDT Mapping POI GEO coding Trip tracking Driver monitoring Data capture Reporting there are to many to list..
CONSvery little in my opinion the biggest CON is the user and their ability to work within the software and see the many potential gains. A failure isn't necessarily a software issue I have found. Many times its a blend of agency understanding and settings, with interactions with the system playing a large role in problems
Vendor Response
Hi Alex, Thanks for the review. It¿s our pleasure to have you as our customer and we're happy you're getting the fullest usage out of our software.
Replied January 2019
Cathy
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Great Product, Great Customer Service
Converting to Ecolane dispatching software has allowed our company to provide more trips, improving our overall ridership and fare box return.
PROSI appreciate the ease of accessibility from any computer or location. The conversion from previous software was quick and the Ecolane Help Desk is a wealth of great information and training tools.
CONSI would like to see the reports option be a little more user friendly. Hard to pick the right report. However, Help Desk is always willing to get the reports I need and save them as favorites for future reporting.
Reason for choosing Ecolane Evolution
Cost, ease of use, professional staff and company!
Reasons for switching to Ecolane Evolution
We needed a more robust system that could allow our company to use in all aspects of business.
Kay
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2018
Ecolane
The amount of data that can be pulled from Ecolane is very helpful.
CONSChanging/updating subscriptions is cumbersome.
Vendor Response
Thanks, Kay! We're sorry that updating and changing subscriptions is cumbersome, but we really appreciate your input. We are continually making process improvements, so any ideas you have, we definitely welcome. You can make suggestions through our Ideas Portal at https://ideas.ecolane.com/portal_session/new so that we can integrate them into our roadmap. If you¿re not sure how to submit a suggestion on the Ideas Portal, please watch the video below. You will need to log into HelpDesk to view it. https://helpdesk.ecolane.com/hc/en-us/restricted?return_to=https%3A%2F%2Fhelpdesk.ecolane.com%2Fhc%2Fen-us%2Farticles%2F115005304148-Aha-Idea-Portal-and-Feature-Request-Process-VIDEO- If you need further assistance or extra support, please feel free to reach out to us through HelpDesk at any time. Thanks.
Replied January 2019
Janelle
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Software is efficient in scheduling and reporting.
The ability to produce various reports in compliance with our contractual obligations has improved tremendously with Ecolane. Eliminates alot of time and effort to manually produce necessary data. System's tracking and monitoring capabilities are satisfying and useful.
PROSThe capability of producing various reports in compliance with contractual obligations and internal assessments on drivers on time performances, mapping capabilities allows for monitoring and tracking of trips and drivers.
CONSAbility to maintain a large percentage of "group" trips versus demand response trips. Program group trips from same geographic area and site appear to go array when the system notices that there are other capable drivers in the area.
Vendor Response
Janelle, we are super excited that your agency reports are making you more efficient in the office, but sorry to hear of your struggles with some of your trips ¿appear(ing) to go array.¿ We hope you don¿t mind, but we took the liberty of reviewing our support system to see if we could track you down since the reported struggles didn¿t strike a chord with any reported issues. We are going to have one of our team set up a time to talk through any issues you are having and get you all set. Thanks again for reaching out and being part of the Ecolane Partner community. Keep the feedback coming!
Replied June 2018
Joe
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2018
Ecolane in general is a good product with some minor problems. Support has been quick and responsive
General ease of use and data availability, reports. Accuracy is good for the most part. Support has been very good. Ecolane is continually working on the product to make it better.
CONSSome numbers do not seem to make sense of reports. An explanation of the formulas to get those numbers was not helpful. Could use some tweaks to make better.
Vendor Response
Thanks for the review Joe! We heard you and have already made steps to improve. As we are all aware, third parties, NTD and State DOTs often have different ways of calculating stats and figures. Ecolane¿s canned reports make every effort to satisfy all these requirements. We were sorry to hear you didn¿t get the explanation on the reports you wanted when you initially posted but we wanted to let you know that an updated reports definitions and descriptions document has been posted to our Support site. We hope that this answers all your questions! If not, simply send an email to support@ecolane.com, file a ticket on support.ecolane.com, or contact our support team at (844) ECO-LANE or 844-326-5263 and we¿ll make sure to make it right.
Replied June 2018