Quick and easy communication with volunteer drivers. Quick and easy input of ride requests. Huge time saver! Very easy to access past rides and passenger/driver info.

Software is super user friendly and easy to use. Reports that used to take me an hour or more to generate now take minutes. The link to google maps is extremely useful. Love how it stores common address. Some many great short cuts! Frankly, it's all very useful. I'm sure I'll find more uses as time goes on. We've been up and running a little over 6 mos.

I would love it if there an app for my phone. There is a link to an outlook calendar, it would be nice to have a link to google and other calendars. After scrolling through all the appointments and selecting which one the drivers are available for then accepting the appointment the software brings you back to the top of the list. It would be helpful if it brought you back to where you left off. These are minor inconveniences compared to using my outlook calendar or excel spreadsheet. I'm on the east coast so communication with the west coast can be tricky. It sometimes takes many emails or calls to get a response to questions.

Deploying this software into our department was the best thing we ever did. The software is excellent for small to medium sized transportation services. It is very user friendly and the reports are a great way to present to decision makers who make decisions on the service. it is a great software to utilize for ridership statistics and makes scheduling and dispatching easy.

1. Ease of deployment 2. Ease of use. 3. Customer Service. 4. Customization. 5. Service fields.

There is nothing that I like least about this software.

Having no experience with alternate software, this RideSchedular is as good as I would expect it to be and certainly suits our needs.

A 5+ year driver with 4000+ rides credited to me, this software is simple to use. Pick the rides that suit your available time and they go onto a separate web page for easy access. The mapping function is probably the best single feature. It lays out the trip with reasonably accurate distance and time. One can include multiple trips and shuffle them for the best route to take. The ability to go back and access previous trips taken for reference is also handy.

There is some sorting available, more would be nice. Slow to load at times. Our organization does not use the mileage component so it would be nice to eliminate those columns and save space. There are also some redundant columns (as we use the software) that would also free up some space. Some nice to have features would be the ability of each driver to add personal comments about the client (as in, this person needs a step to get into vehicle, or has a dog named Rover.. etc.) Or, to add a personal trip (as in, I have a dentist appointment, bear this in mind when picking clients)

I definitely recommend RideScheduler. All data entry and scheduling was previously done with Excel spreadsheets and phone calls, which I can't imagine at this point in time! RideScheduler is cost effective, as previously noted super easy to use, including running reports, and the staff is great. I know many volunteer driver agencies that use this program, and we all comment on how we just can't do our jobs without it! Thank you, RideScheduler - and Steve + staff, of course!

I can't imagine running our Rides4Neighbors program w/o RideScheduler. We enter all info for riders and drivers into the system, including appointment requests that our volunteer drivers can access and accept themselves. This is a very easy to use, web-based system. It's easy to train our new drivers, it's easy to enter or edit information. Steve Ewart is quite responsive to requests for changes, fixes, etc., very easy to work with, and very fun and pleasant. If he can't get to something right away, he will let us know when to expect a response from him. If he can't "do" a requested fix, he will often have a suggestion for a different way to do things that works just fine. In addition, there are literally dozens of reports that we run from RideScheduler - statistics, queries, charts and graphs, etc. - most of which are required reporting documents by our grant funding agency.

I can comfortably report I have no cons to report!

Before Ride Scheduler, everything was done on paper and into excel sheets. It made reporting a nightmare and it took weeks to finalize. Now, we enter the rides as they're called in and at the end of the month the reporting is already done AND volunteers can view and accept rides on their own without a staff member calling them to schedule. We're happy to be a part of this program.

Having it accessible wherever I am. I can work from home easily and other staff and employees can get on at the same time.

The site is so easy it's hard to have something to dislike. The glitches are very minimal and it was thought out to every end. There are no "Cons" from me with this program.