I believe RapportCMS is a great platform, it simplify administration, increased security and allow us to take control over the client's calls. I would strongly recommend RapportCMS as a contact centre solution.

I really like the fact that we don't need to host infrastructure onsite, besides it helped us to leverage internal reporting and monitoring over all client calls.

The scripts in Teleworker might be limited in some aspects to have customs layouts, but other that than it is a great product.

We are able to report on our clients campaigns in real time without relying on third party reports. It means we can monitor the performance of the campaigns indepently allowing us to see and deal with any campaign issues before they become a problem.

Ease of use, the reporting capabilities. Ability to cut and dice information. Speed of reports.

We don't integrate the software into any other platform, the functunality is fine for our use.