# Verint Automated Quality Management Software Reviews, Demo & Pricing - 2026 > Review of Verint Automated Quality Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/quality-assurance/verint-automated-quality-management-profile --- [Home](https://www.softwareadvice.com/) / [Contact Center Quality Assurance Software](https://www.softwareadvice.com/quality-assurance/) / Verint Automated Quality Management Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Verint Automated Quality Management 2026: Benefits, Features & Pricing Wondering if Verint Automated Quality Management is right for your organization? Our Contact Center Quality Assurance Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Verint Automated Quality Management 3.7 [(19)](https://www.softwareadvice.com/quality-assurance/verint-automated-quality-management-profile/#reviews) Pricing Pricing available upon request ### About Verint Automated Quality Management Verint Automated Quality Management gives visibility to operations, allowing users to evaluate calls and automate quality management. It provides both the ability to identify areas of non-compliance, as well as identify and track patterns of non-compliance. The application also automates the development of reports for management review which can be used for coaching sessions with agents. Wondering if Verint Automated Quality Management is right for your organization? Our Contact Center Quality Assurance Software selection experts can help you in 15 minutes or less. ## Verint Automated Quality Management User Interface ## Popular Verint Automated Quality Management Alternatives Main Product Verint Automated Quality Management 3.7 [(19)](https://www.softwareadvice.com/quality-assurance/verint-automated-quality-management-profile/#reviews) Ratings Breakdown - 3.47Ease of use - 3.0Value for money - 3.63Customer support - 3.74Functionality Pricing Available upon request Get Price Alternative Product [Leaptree Optimize](https://www.softwareadvice.com/product/527339-Leaptree-Optimize/) 4.8 [(12)](https://www.softwareadvice.com/product/527339-Leaptree-Optimize/#reviews) Ratings Breakdown - 4.75Ease of use - 4.75Value for money - 4.92Customer support - 4.33Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [Playvox](https://www.softwareadvice.com/crm/playvox-profile/) 4.8 [(109)](https://www.softwareadvice.com/crm/playvox-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.74Value for money - 4.70Customer support - 4.72Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [VQ Online](https://www.softwareadvice.com/crm/vq-online-profile/) 4.7 [(18)](https://www.softwareadvice.com/crm/vq-online-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.36Value for money - 4.62Customer support - 4.28Functionality Pricing Available upon request Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [Avaya Cloud Office](https://www.softwareadvice.com/voip/ip-office-profile/) 4.2 [(45)](https://www.softwareadvice.com/voip/ip-office-profile/reviews/) Ratings Breakdown - 3.93Ease of use - 3.63Value for money - 3.97Customer support - 4.02Functionality Pricing Available upon request Get Price ## Verint Automated Quality Management Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Verint Automated Quality Management Features - Popular features found in Contact Center Quality Assurance Customer Experience Management Employee Coaching Tools Quality Management Reporting/Analytics - More features of Verint Automated Quality Management Access Controls/Permissions Activity Dashboard Activity Tracking Agent Interface AI/Machine Learning Alerts/Escalation API Archiving & Retention Audit Management Audit Trail Call Monitoring Call Recording Compliance Management Compliance Tracking Customizable Reports Customizable Templates Data Import/Export Data Visualization Employee Reward Programs Environmental Compliance Feedback Management HIPAA Compliant KPI Monitoring Leaderboards Monitoring Multi-Channel Communication Multiple Scoring Models Reminders Reporting & Statistics Risk Assessment Risk Management Third-Party Integrations ## Verint Automated Quality Management User Reviews Overall Rating 3.7 Ratings Breakdown 5 11% 4 68% 3 11% 2 5% 1 5% Secondary Ratings Ease of Use 3.5 Value for money 3.0 Customer support 3.6 Functionality 3.7 Have you used Verint Automated Quality Management and would like to share your experience with others? Elias Alirio M. Verified reviewer Telecommunications 1001-5000 employees Used weekly for less than 12 months Review source Reviewed July 2021 Great Experience for call audits 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: I like that all the features including the forms to evaluate recorded interactions for call center agents can be reached from a single screen. This tool has been really nice as it also allows to perform real time monitoring on an agent taking a call (Which can be set for video as well). This is great as sometimes you may need to give support not only on call management and procedures, but also on system navigation. Cons: For the time I have used it I have honestly liked this to the point I have no complains. In the company I work in we have used other call audit tools for other clients we had, but with our current client we use this (We have not technically moved from one to the other), but I find Verint much visually appealing than other systems I have used. Read More VR Verified Reviewer Consumer Goods 1001-5000 employees Used daily for less than 2 years Review source Reviewed July 2024 Verint Review 4 Ratings Breakdown 4 Ease of use 3 Functionality Pros: The ease of use and the organization of the scheduling. Cons: The slow loading and no way to change my breaks, less features. Plus it looked outdated Vendor Response Hi there! Thank you for taking the time to share your insights with us about Verint WFM. Glad to hear that you found the solution easy to use. We also appreciate your feedback about breaks and the UI. Improvement of these areas are in the works or on our roadmap. We continuously aim to elevate the engagement of employees as part of modern, hybrid workforces by providing tools that offer flexibility and automation. Keep up the great work and feel free to add updates to your review in the future as you see fit. Cheers! Replied July 2024 Read More LW Lindsey W. Verified reviewer Alternative Medicine 10000+ employees Used daily for more than 2 years Reviewed November 2023 Find a different product 1 Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: I struggle to find anything I like about Verint's AQM product, especially after using other off the shelf solutions. Cons: Everything is overly complicated. Something that would take me 5 minutes in another software will take me an hour in Verint's system. There's also an idea portal where enhancement requests can be submitted, then voted upon by other participants. Every idea I've submitted that's been voted so highly that it's above Verint's "vote threshold" and should be implemented just gets categorized as "unlikely to implement" even though it's clear the general user population wants the same abilities I do. Vendor Response Hi Lindsey - firstly, thank you for taking the time to provide feedback for us. We appreciate you sharing your experience with the team. So sorry to hear that the solution has not lived up to your expectations. We will have someone contact you so that we can learn more about your specific challenges. We want to do everything we can to ensure the solution is working for your business. In the meantime, please do visit Verint Academy where numerous training materials reside that may assist you. Also, thank you for submitting ideas to our Idea Portal. We do look at user ideas and evaluate them against various requirements and needs. Unfortunately, sometimes there are ideas that cannot be immediately implemented, but we often use some parts of them in other ways. Thanks again for submitting your review. Have a great day! - The Verint team Replied November 2023 Read More KB Kirby B. Verified reviewer Publishing 201-500 employees Used daily for less than 2 years Review source Reviewed February 2019 Useful Schedule Tracking and Quality Monitoring with Some Flaws 4 With so many functions, this software is incredibly useful in a call center setting. I like the scheduling tracking most but wish its' many functions were a little more intuitive and streamlined. Ratings Breakdown 4 Ease of use 4 Functionality Pros: As a customer specialist, I mainly use the software to track my schedule and adherence as well as view call evaluations. Its' best feature is schedule tracking. Not only am I able to view my personal schedule, but I can also view other representatives' schedules, making meetings easier to arrange. The software also offers different schedule views - an overview as well as a detailed view, which lists locations and color codes for easier tracking. Five minutes before a scheduled break or activity, the system will send an email notification, which makes following my schedule all the easier. Cons: Although the call evaluation interface is clear and readable, navigating the screen can be a little cumbersome. Every time I go to view my evaluations, it asks me to open a new window and re-login. Scrolling through the comments can also be finnicky and sometimes the scrolling will freeze altogether. Other functions, such as scheduling and adherence are located in different places. For a scheduling program, it looks a little dated and isn't the most user-friendly program. Read More JQ Jensi Q. Verified reviewer Outsourcing/ Offshoring 11-50 employees Used daily for more than 2 years Review source Reviewed December 2018 Great for Productivity and Adherence 4 It is very important since you can use your time wisely. You can monitored the phone calls and make scans through it and you can also have a control of your own schedule, having a great production administration. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: I used it on my previous job, and also I'm using it on my current one. I think it is very useful and easy to manage your time at work, you can checked your logged in time, your breaks , your days off and even your daily schedule. Also it is very useful at the time for QA you can scanned and have recorded every phone call of each agent giving you an efficient way to qualify each phone call. In the other hand, In data entry, it is also important because you can have a control of your weekly QA scores and you can also checked your failed areas. Cons: When it comes to work at a call center, at the end of the day the adherence was not properly shown as it supposed to. Login\\Log out time wasn't marked in an efficient way. At the end of the day, Supervisor's handle the correct time of each agent. Read More VR Verified Reviewer Financial Services 1001-5000 employees Used daily for less than 2 years Review source Reviewed September 2018 Clunky but useful 4 Ratings Breakdown 3 Ease of use 4 Functionality Pros: It is a very useful software to listen to call recordings and mark them. I like the functionality of being able to see the voice rhythms so you know where the caller has paused or put the other person on hold. I also like that you can capture the screen recordings sometimes. Another good functionality is able to extract various marking questionnaires and mark the calls as needed. Cons: The software crashes quite easily and is slow to load. It gets quite frustrating. Read More VR Verified Reviewer Banking 10000+ employees Used daily for more than 2 years Review source Reviewed November 2018 Verint in the Banking World 4 Ratings Breakdown 2 Ease of use 2 Value for money 4 Customer support 3 Functionality Pros: Reliability and core services up-time. We seem to have a pretty stable installation of Verint version 11. We have issues with supplementary services constantly restarting, but everything seems to stabilize on its own. Cons: Administration and user interfaces are clunky and not very intuitive. Read More Debra H. Verified reviewer Professional Training & Coaching 51-200 employees Used daily for less than 2 years Review source Reviewed January 2020 Used to be great software...but 2 When we first started it was a great product, and so easy to use. However, when the new and improved version came out it just completely screwed up. it now doesn't work properly and I don't think their tech team know how to fix it. We used to love it, and now we dread it. Ratings Breakdown 4 Ease of use 2 Value for money 3 Customer support 5 Functionality Pros: It's easy when it works. In the past 3 months alot of problems with it working properly. Cons: Updated and upgraded system doesn't work properly. It has alot of problems with the calls recording properly so they 'skip' parts. Read More VR Verified Reviewer Publishing 1001-5000 employees Used daily for less than 12 months Review source Reviewed August 2018 Verint 360 3 Now that I'm used to the scheduling aspect of the system I like it alot. I also know it makes call recording and tracking much easier which is great for our business. Ratings Breakdown 2 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: I like that I can access all the information I need to and that it makes call tracking and performance evaluation so much easier. Cons: It's not user friendly in the sense that's not intuitive. You can't just log into the program for the first time and intuitively understand the terminology or how it works. It requires specific training before understanding the system. However, once trained, it's a fairly easy system to use. Read More VR Verified Reviewer Publishing 201-500 employees Used other for less than 2 years Review source Reviewed August 2018 Verint Impact 360 4 The best thing about Impact 360 is the ability to capture calls and be able to grade the content. In a call center, for quality assurance, measuring the consistency of information being passed to customers is key. Impact 360 allows management to offer coaching based on inforamtion and grading within the software. Ratings Breakdown 3 Ease of use 3 Functionality Pros: Working in Customer Service and a call center, there is often the need to go back and listen to a call to verify information. Impact 360 allows you to go back and look up dates and times and listen to various calls . Cons: Sorting through the data and getting to what you need is tricky. It isn't as user-friendly as you would want. It was glitchy from time to time. Consistency and reliability are key and while Verint is great when it works correctly, it's glitvhy often enough to be annoying. 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