About GoodAccess

GoodAccess is a cloud VPN that enables secure remote access to company networks, business systems, and cloud resources using zero-trust principles. We believe that if a business wants to empower its users with secure “anywhere, anytime” access, they should be able to do this with no hassle. This is why we invest our passion and expertise in developing an affordable service that is easy to use, deployed in 10 minutes, and agile by design.


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Supported Operating System(s):

31 Reviews of GoodAccess

Average User Ratings

Overall

4.93 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(14)

14

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 31 results

September 2020

Marek from XDENT

Verified Reviewer

Company Size: 11-50 employees

Industry: Program Development

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

Premium VPN service at $1.9/user – excellent!

Finally, an affordable & easy-to-use VPN for small businesses. The cost of $1.9/user in GoodAccess is much affordable than other solutions starting at $8/user. It’s also a user-friendly experience. 10/10.

Pros

Excellent! Fast & stable connection via desktop and mobile apps. Premium service without compromise just for $1.9/user. Great customer support. Can only recommend it!

Cons

Really not much. We’d also appreciate a Linux app. It’s suited best for 100 users – but if you contact the sales team, you can get a custom offer.

Response from Samohyb

Replied March 2021

Hello Marek. Thank you very much for your kind review! We really appreciate your feedback. Best regards. GoodAccess team

June 2021

Jean-Michel from Monarq

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Totally satisfied customer

The product does exactly what I need it to - provides me and my team with a static IP vpn

Pros

It works exactly as expected and it is very easy to get team members to use it

Cons

I have not found any flaws and have absolutely nothing to complain about

Reasons for Choosing GoodAccess

The price was really good, and the communication with their team was excellent

Response from Samohyb

Replied June 2021

Hello Jean-Michel, thank you for your great review!

May 2021

Muhammad Hassaan from Utility Switchboard

Company Size: 51-200 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

1.0

Functionality

3.0

May 2021

Nice Pricing, lack of customer support

Pros

Pricing is very attractive, as a startup we all love the pricing of GoodAccess

Cons

Customer Support and disconnection and reliability issues

Response from Samohyb

Replied May 2021

Hello Muhammad, thank you for your review. We really appreciate the feedback. I'm very sorry to hear that you had bad experience. I'll contact our customer support and we'll take a look at your issue immediately.

May 2021

Japheth Immanuel from OBPS

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Very Good Service They Provide!

The experience is the best, this is the first VPN Static IP provider that I used and never regret using it.

Pros

I like the ease of using the software, Stability and Good Service it gives.

Cons

The Customer service is not 24/7 I guess. I need to wait 12 hours for a representative to respond when I had a little problem.

Reasons for Choosing GoodAccess

I only have a small team and it serves best. I purchased two gateways and using them until now since I started.

Response from Samohyb

Replied May 2021

Hi Japheth, thank you very much for your great review! Thank you for your feedback regarding customer service accessibility. I've passed to our management.

April 2021

Leonel from Consulate

Company Size: 2-10 employees

Industry: Government Administration

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Effective solution with affordable price

GoodAccess costumer, tech and sales support is fantastic. They are very quick to reply and have made an extra effort to meet our demands.

Pros

The software is very intuitive and easy to use. It allowed us to access remotely our systems which require fixed IP. It is cost effective and fit very well to the size of our team.

Cons

We had some difficulty installing the software on older Windows 7 systems.

Reasons for Choosing GoodAccess

Goodaccess had the best price over its competitors.

Response from Samohyb

Replied April 2021

Hello Leonel, thank you very much for your review. We really appreciate the feedback and I promise that we address the Win7 issue.