Google Workspace

RATING:

4.7

(11875)

About Google Workspace

Google Workspace (formerly G Suite) is a cloud-based suite of collaboration and document management tools designed to help businesses manage video meetings, presentations, multi-person video calls and live streaming. Key features include access control, real-time chat, presentation streaming, two-way audio and video, private chat, calendar management, real-time editing, mobile access, and content management. Teams using Google Workspace can set up meetings and share links with staff members, clients or customers to facilitate communication for increased productivity. Participants can join meetings directly from a Google Calendar event or an email invite that includes all details about the event. Additionally, it offers a dial-in functionality, which enables employees t...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Google Workspace Pricing

Business Starter: $6 per user per month. Business Standard: $12 per user per month. Business Plus: $18 per user per month. Enterprise: contact Google for pricing.

Starting price: 

$6.00 per month

Free trial: 

Available

Free version: 

Available

Google Workspace meetings
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Google Workspace Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Google Workspace

1 - 5 of 11,146 Reviews

Allen

Hospital & Health Care, 2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed December 2023

Google Workspace Review: All Of Our Favorite Tools In One.

User Profile

Jen

Verified reviewer

E-Learning, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed August 2022

"Worth the Price", I keep reminding myself...

My relationship with Google Workspace could definitely be described as "conflicted". I love many of the features, but other aspects, such as trying to understand their instructions and the added fees to add extra domain names, frustrates me.

PROS

What makes me stay with Workspace is the extreme capacity for file storage (you get much higher limits with a paid Workspace account, vs their free Google Drive accounts), and easy management of sending/receiving emails with one of my domain names. I appreciate how easy it is to send and receive email through my primary domain, and I like the ability to share a folder between my multiple Google email addresses. I am a "solo-preneur," but since I have many projects, I have multiple emails, and it's nice to be able to access the folder from basically every email address I've shared it with.

CONS

I really want to give Workspace higher reviews. What stops me? A few issues: 1. The fact that to add each additional domain name is an extra $12/month. 2. They say alias domains are free; they essentially redirect to a primary domain, or any other domain you've set up in your organization. But thus far, I have set up several and cannot get a single one of them to actually work. I keep getting "undeliverable" notices. 3. Their instructions are absolutely NOT "user-friendly". I dread looking up instructions on how to implement anything in Google Workspace, because their dry instructions were apparently written with the assumption that everyone reading them is on the same level of knowledge that the coders were.

Reason for choosing Google Workspace

I have heavily considered switching to Titan Email, as I was offered a low-cost trial to this through my domain registrar. However, Google is more familiar to me (even if, as they say, "familiarity breeds contempt"). I appreciate the aspects of Google Workspace that I use regularly, and don't want to trade one set of problems for other problems another set-up might potentially cause me.

Santiago

Computer Software, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Google Workspace Review

Overall, Google Workspace contains a great suite of products that I use every day at my job. I love how it keeps my documents safe and enables me to collaborate with my colleagues and teammates in a seamless way.

PROS

I love all the suite of products Google Workspace offers, the one I mostly use is Google Drive. I like that I can store all my documents and organize them however I want and also assign sharing permissions which gives me full control on who can access what.

CONS

When checking the editing history of my documents it's a bit complicated and tedious to review all edits made from multiple collaborators, I also wish there could be a bit more automations around documents like email notifications when someone completes a task or edits some part of a document.

Annalisa

Education Management, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed May 2019

GSuite Makes Process Collaboration Easy

That being said, overall, GSuite is one of the most-used tools by me. I work with data sets, creative projects, photos, and more as a Social Media Coordinator and Admin. My joint-role means I'm working on a lot of different kinds of projects, and my fast-paced timelines means the consolidation of tools in one place makes G Suite super appealing and efficient. Highly recommend.

PROS

It's so easy to collaborate with GSuite. Just this week we kicked-off a complete overhaul of our processes due to retiring staff, and desire for standardization. I'll focus on Team Drives, and document sharing: -With GSuite, we set up a Team Drive that all staff have access to. It's easy to find when you click Drive, right there under your personal drive. -Using Gsuite allowed not only our manager, but also staff, to create folders as buckets of processes. For example, we use Slate, and an older CRM system, Banner, which each have wildly different levels of technical execution, but are used at the same time. Our staff just dumped a bunch of individual processes which we can now view, edit, and share back as the standardization process continues. -Easy to see who made edits, and when. So, if we have a question about a process line, we'll simply look to the edit, and can easily track and clarify questions. -GSuite does, however, have an incredible range of tools, which are all equally visible, editable, and sharable. One of the most values tools I use at work.

CONS

There are only a few cons about GSuite. -In Google Sheets in GSuite, the organization and visual user interface is not optimal. Because whatever was just edited shows up at the top, there's no way to predict a good method of searching for documents. -GSuite in general has this issue with visual user interface among projects, including Sheets

Justin

Marketing and Advertising, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed December 2023

Desktop Apps for Power-Users

Overall, my experience with Google Workspace has been good. I wish there was better support and desktop apps for power-users.

PROS

The Google Workspace ecosystem is pretty great from top to bottom. It's deeply integrated so that various Workspace apps are available from within other apps. Additionally, the syncing is sold and file sharing is as granular as I need it to be.

CONS

I consider myself a power-user and would prefer a desktop app that leverages keyboard shortcuts and native gestures so that I can optimize my time in Google Workspace. Additionally, Google Workspace customer support is difficult to track down.

Reason for choosing Google Workspace

Superhuman has the efficiencies I want but at a price point I'm not ready to pay yet. Hey doesn't yet have the full ecosystem I need.