About Conclusion

Conclusion is a cloud-based IT process management solution designed to help businesses automate requirements collection to project planning, tracking and quality management on a unified platform. Features include real-time updates, pipeline management, status tracking, approval process control, role-based permissions and notifications. 

The application provides workflows to help users submit forms, send e-mails and import Word files. It enables managers to prioritize tasks and allocate resources accordingly. Conclusion offers a collaborative workspace, which lets team members simultaneously plan and track project activities. Supervisors can also connect tasks to requirements and projects, monitoring the progress in real-time. Help desk executiv...


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Supported Operating System(s):

Web browser (OS agnostic)

9 Reviews of Conclusion

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(6)

6

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 9 of 9 results

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March 2019

Pavel from Computer Software

Verified Reviewer

Company Size: 51-200 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Best platform to develop digital products

The main problem is communications between customers, product and project managers and our development team. Before implementation we had to use different systems for each team, make use a lot of email and messengers, constantly loosing track of tasks and documents. Eller helped us to move to single platform and to keep track of all tasks and finance, we improved our discipline and customer satisfaction.

Pros

The Eller has almost unique blend of task manager, instant messenger and powerful project management and Service desk functionality. We can have our development process in the same system without need to switch between different non-integrated applications. The user interface is also brilliant, it's very fast, lightweight and intuitive. Eller is a highly customisable platform, we have setup all our processes and customised forms to capture required data.

Cons

The software is quite expensive, but affordable comparing to competitors.

February 2020

Josef from DXC Technology

Company Size: 10,000+ employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2020

Why have we chosen Conclusion?

I solved a problem with managing developers teams - colect and manage issues, manage projects and other ITSM processes in combination with processes of ServiceDesk. My experience is very good, because the implementation Conclusion was really easy. Implementation of business proceses was more complicated, but this is not a problem with this products.

Pros

I think that this SW is good because: have very nice and modern UI, very easy implementation and deployment, very interesting business processes implemented inside, good product support with knowledge of Service desk processes. The system can be integrated with other systems very easily with REST interfaces. Some of the interfaces are default. Conclusion is based on platform Softshell. This is very useful. This combination enables creating new functions effectively.

Cons

The platform Softshell (on which Conclusion is based) is closed. This situation causes that the community of developers is quite small. But we don't think this is a problem. The application developers can use only simple developers approaches (CSS, HTML5, JS). Some of implemented proceses not ITIL compatible.

Reasons for Choosing Conclusion

Conclusion is a very complex and smart product. We decided to use the platform Softshell (on which Conclusion is based) for develeping our other internal systems. The Conclusion was the first option to make unified approach for us.

Response from Eller

Replied March 2020

Thank you for positive feedback and I hope our new automated development tools and documentation would help you to make changes even faster, without need to go for lower coding levels. Which of course, would remain fully supported in future.

March 2019

Ivan from Cetin

Company Size: 1,001-5,000 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

All in one system

Thanks to Conclusion , we were able to decommission five legacy systems.

Pros

System is designed with respect to real users and our experience. We can always discuss new requests and our needs. Vendor is ready to adopt our proposals into the product roadmap. New features regularly appear in the product.

Cons

Some configurations are still "half coding", nicer GUI would help.

March 2019

Jiri from CETIN

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Excellent tool for supporting all key IT processes

We have been using the Conclusion for 4 years and gradually we implemented full scope of available modules and functions. The Conclusion helps us to be more efficient and productive and we saved investment about 20% (no needed any additional supporting applications) and operational costs about almost 30%  (due to supporting costs and license maintenance costs). We can plan and synchronize projects each other, supervise test progress and deployment on production. The Conclusion provide us with all needed data for decision making and control our IT environment effectively.

Pros

- a comprehensive and compact IT management support tool - collaborative platform for business and IT staff - unique solution for business analysis preparation - effective sharing of all data for making decision - seamless integration of all modules - easy implementation and fast adoption

Cons

- there are no major flaws or issues - be aware that all comprehensive solutions require a preparation and effort

April 2019

Tomas from Physteter Technology, a.s.

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

Flexible & powerfull product

Conclusion covers several IT/business areas (project management, test management, servicedesk) where we previously used more products. All users adopted the software very fast and the biggest advantage is, that we are able to customize it to our needs in a short time.

Pros

Conclusion is very flexible product which is fast and easy to deploy, configure and customize to match exact needs in company of any size. It contains important modules supporting most IT and business process areas from demand and requirements management, project management and development, testing, deployment and IT support. Fast, modern and intuitive web-based GUI helps users to start using it very fast.

Cons

The software offers wide range of configuration and customization which may lead to wrong setup and user confusion. Predefined products and processes would help.

March 2019

Irina from Moscow Department of Information Technology (DIT)

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Revolution framework and complete system

IT-service support management, lifecycle management settings and customizations. IT-equipment service company processes automatization through entire lifecycle: asset, workforce management, customer support, reporting. Integration of Conclusion Platform with financial system (procurements and stock processes) and Billing system (providing by Customer).

Pros

Simple in understanding, using, integration and customizing working spaces. Easy to start. The new philosophy of project approach. Online data update. High performance. New approach in IT-architecture and data access.

Cons

The product is new developed. There is not much information on the Internet about it. We had to use vendor support during the project implementation

February 2020

Jan from PHYSTER TECHNOLOGY, a.s.

Company Size: 51-200 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

February 2020

Very robust system which helps you to achieve almost everything

We are using the Conclusion for project management, software development, gitlab hook management, service interventions (car management) and service desk. I recommend to implement you processes one by one. The system is only that good as good was your preparation for configuration. Illogical decisions can lead to poor user experience. Just ask the support if you are not sure.

Pros

It is a very flexible and configurable system. You can configure it into almost every shape you like. Do you want to have a register of something with a life cycle, integration and automation? Put it into Conclusion.

Cons

It may be difficult to set up all processes initially.

Response from Eller

Replied February 2020

Thank you very much for positive feedback!

April 2019

Stepan from EY

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Management Consulting

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Connecting business and IT

We currently use Conclusion to better manage requests from our clients related to a support of our software solutions. We have also run a proof of concept for demand management and project management modules. I believe that Conclusion is well positioned to solve the following business-IT problems: • Lack of governance around demand intake and prioritization • Inefficient IT delivery leading to business dissatisfaction • Inadequate capacity planning and utilization of resources • Inefficient requirements management

Pros

I see the biggest advantage of Conclusion in its ability to enable both business and IT users to collaborate more easily and efficiently. Moreover, the user interface is simply great and incredibly fast. Conclusion offers a bunch of functionality and ready to use processes in all crucial areas of business and IT collaboration such as a service desk, demand management, requirements management, project management, capacity planning or testing. This is an advantage especially when you do not have these processes supported by any tool. Even though you already use some commonly used tools Conclusion has built-in adapters. Last, but not least it is a highly configurable application which needs minimum hardware requirements. This makes its implementation faster and cheaper.

Cons

While some of the functional modules offer enough out-of-the-box functionality, there are several areas, e.g. program portfolio management or demand prioritization, that will likely require more customization when implemented in a larger enterprise.

February 2020

Anvar from Open Systems Development

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

My Conclusion Experience

Pros

This software is very flexible. Very easy to configure

Cons

The product was not localized for Kazakh language, but actualty it was not a big problem