Responsive (formerly RFPIO)

RATING:

4.6

(131)

About Responsive (formerly RFPIO)

As the global leader in strategic response management software, Responsive (formerly RFPIO) transforms how companies share and exchange critical information. Our commitment to product innovation and customer success empowers companies to accelerate growth, mitigate risk and improve the employee experience. The world’s most successful response teams leverage the Responsive platform to quickly and accurately manage RFPs, RFIs, security questionnaires, due diligence questionnaires (DDQs), risk assessments and all other complex information requests (RFXs). These frontline teams answer up to 80% or more of an RFX in seconds and develop content 40% faster — delivering superior responses using our intelligent, AI-driven content management, project management, collaboration, ...

Responsive (formerly RFPIO) Pricing

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Responsive (formerly RFPIO) Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Responsive (formerly RFPIO)

1 - 5 of 103 Reviews

User Profile

Anthony

Verified reviewer

Computer Software, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

The Most Flexible RFP Tool Available

As one of RFPIO's early customers, I can honestly say that our experience has been nothing but absolutely amazing. We've been able to calculate massive returns on investment in using their software, and I've enjoyed working with their team so much. RFPIO didn't just introduce me to a proposal tool, they introduced me to the proposal community.

PROS

RFPIO has the best document import in the business. It's flexible enough to handle almost any format of document, but still offers plenty of time-saving shortcuts. The export functionality is also very good--it almost always results in a clean, tidy document. I also love the flexibility of the Answer Library. Features like merge tags, intelligent tagging, custom fields, collections and categories mean that the Library is more than capable of handling just about any business case you can throw at it.

CONS

My computer tends to have some latency issues when trying to work with large projects, and everything takes maybe just one more click than I'd like, but I also think that the payoff there is an interface which really does not need to much explanation for end-users.

Vendor Response

Thank you, thank you, Anthony! We've learned a lot from working with you, and are so pleased to hear that you are finding community in your work with us and other proposal professionals. We're always looking for ways to make the user experience better, so we appreciate your feedback in that area too. Looking forward to measuring even more efficiencies in the RFP response process with MasterControl!

Replied December 2018

Lesley

Hospital & Health Care, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

First Year user Review

it's been great, the support and knowledge base have been exceptional.

PROS

The ability to upload our customer templates and answer on the fly, and then download the completed template. Very intuitive to find responses to questions in the library. Auto tagging Questions & Answers in templates.

CONS

There were a few bumps in the new version and a bit of a learning curve but overall a very good software for our needs.

Reason for choosing Responsive (formerly RFPIO)

Loopio wasn't ready to integrate into some of the software we use regularly.

Reasons for switching to Responsive (formerly RFPIO)

The ability to integrate into Microsoft Teams, the ease of responding and importing our own templates.

Nelson

Information Technology and Services, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed November 2023

Not that useful

Not good. Very frustrating using this product. I wish we used another tool.

PROS

The progress tracking is nice and the ability to tag people for help on questions is useful.

CONS

The search is terrible. It constantly misidentifies what I'm searching for and shows completely unrelated results. Searching for answers is our main use case for this tool and it fails pretty miserably. I waste a lot of time in Responsive looking for things that should be straightforward. Its always a crapshoot importing documents, a lot of time it messes up identifying the right questions and answers and i've lost track of how many times the answers get exported to the wrong cell.

Guillermo

Financial Services, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed April 2024

Great tool

Overall, very positive. Right now it is a central part of our working process, so I cannot see myself going back to no tool, as it was our case.

PROS

That it was very easy to start working with, and that we have all the previous content in a very accesible way. The reports we receive are great, as we can have an overview of the projects and create stats on how we are working.

CONS

We need to work very hard to keep everything updated. We have too many products and sub-companies, and therefore it is very difficult to use the AI automatic answers. There are many applications we are not using because they are limited to the admin, so I dont think we are using the full power of the tool. But that is more on us, I guess.

Jennifer

Verified reviewer

Financial Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Beautiful UI, incredibly intuitive

The RFPIO team has been incredibly patient, friendly, and responsive. The level of user support is fantastic.

PROS

The UI on RFPIO is so sleek and elegant, but more importantly, it's incredibly intuitive. Our goal for purchasing this product is to find something that will scale for us as we expand into different verticals, but also that will be easy for non-writer teammates to pick up. I have no doubt that RFPIO is the perfect choice to grow with us.

CONS

Nothing, really. Still figuring out the integration into our template, but that's just lack of time on my part, rather than a flaw in the software itself.

Reason for choosing Responsive (formerly RFPIO)

I actually went into the evaluation process as a formality, ready to commit to Qvidian, which I knew from other jobs. I was not prepared to be so wowed by RFPIO, its ease of use, and how simple it was to implement into our operations. My mind was completely changed!

Vendor Response

Thank you, Jennifer! Glad to hear that you enjoy the interface and the intuitiveness of the platform. Sleek and elegant; we couldn't have put it better ourselves!

Replied May 2019