The team is always willing to listen if there are ways that the product can be improved. They have always been fair and honest in answering questions/concerns and suggestions. I have always felt that they were an extension of my EHS team and support staff even though we are two different companies.

As a client using the software for my contractor management system: It is a one stop shop for all of our company safety documentation, contracts, certificates of insurance etc. Any documents I need to roll out are simple to add as a new requirement one time versus contacting each contractor individually. As a contractor uploading my data for all my clients: It is very user friendly and easily manageable to connect to new clients and complete required information to be approved. It sends me notifications for expiring items ahead of time so I do not become non-compliant. Annually it gives me 90 days to complete updates from my clients to keep compilant.

The cost is always a tough subject for contractors and clients. In the end if my clients use this product and I want to do business with them I will make a business decision whether it is in my companies best interest to pay the fee to work for the client or not. The same goes for my contractors as we use this to manage our contractor base, if they want to be an approved contractor this is the product we utilize and they will make that business decision that is best for them as well.

Poor customer service, rude and arrogant. You have to do what they say and there is no negotiating with them. I really hate having to call them.

Not bad platform, fairly easy to use. User interface is well designed.

Very expensive, prohibitively expensive for small to mid size contractors

The excessive loading screen animation entertains by cat. Nothing good about Avetta.

The product is inherently broken for worker management. It takes 5 minutes to make a worker profile change and the application breaks when assigning more than a few workers at a time. The support team runs you in circles and tech support is needed for any data changes more than editing 1 or 2 workers.

The expense of Avetta seems like suppliers are simply being extorted. There is no rationalization for charge the same fee for the same evaluation of the same documentation several times, again and again.

I like literally nothing about this platform.

The customer support services are poor, and often I have to call multiple times to resolve anything.

Horrible. Rigid forms that require answers they deem as appropriate, which are often not required in our specific industry. Slow, labor consuming, uninformed support calls that often do not reach successful conclusion. No contact information provided to the client connection personnel. Invoices with little detail. Forced "Auto-pay" set up on credit cards without approval. The list goes on and on...

I do not like anything about it. They obviously spend way too much of our payment making their webpages and "classes" into shiny, appealing marketing material.

Sales model presents to our customers as a free service, has them require us to comply in the (rigid) portal, then charges us! Our contracts with customers are often fully executed before we discover that we are forced to pay for Avetta, and spend many hours in (rigid) form fill, before our team will be allowed onto the customer's work site.