All Odoo Reviews
1-25 of 769 Reviews
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Charles
Health, Wellness and Fitness, 1 employee
Used unspecified
OVERALL RATING:
4
Reviewed April 2024
Odoo productive and efficient
Nabin
Verified reviewer
Computer Software, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2021
Complete set of business management software
Odoo has helped us to automate our business process securely while leveraging more revenue.
PROSThe best part about Odoo is its open-source software which you can download and run on your private server, which makes it more secure and reliable. Odoo comes with integrated apps for CRM, eCommerce, accounting, PoS, and project management. The software is easy to implement with detailed documentation and active community support.
CONSThe software is written in high-level open-source interpreted Python language. If the software was written in JAVA it would have been even better.
Reason for choosing Odoo
Odoo is open source and can be hosted on-premise making it best for growing business.
Reasons for switching to Odoo
Odoo can be implemented on-premise making it more reliable and secure.
Peter
Verified reviewer
Industrial Automation, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2020
Buckle your seatbelt, it's going to be a bumpy ride!
The biggest hurdle was the initial implementation so this may be something you would need to prepare yourself for if deciding on choosing Odoo, unless of course you are happy to pay for the support packages offered by Odoo which we found to be very costly. Other than this the system itself is an excellent piece of kit and it has helped our business traverse the gap between startup business to SME
PROSOdoo is an extremely powerful software. We use the Manufacturing Module and the CRM Module prominently and these have both been brilliant tools that we are very happy with internally. The MRP is excellent at automating our manufacturing process whereby our production manager has only to add orders to the system while the system itself creates the PO's, calculates times and helps us to schedule our work. The CRM for the sales side is really easy to use and browse through and has a very good tagging feature allowing me (as sales director) to easily filter accounts and keep track of leads.
CONSThe initial implementation was painful to say the least.. We stated using Odoo way back in 2015 so this may have been due to our slow uptake of the software how ever I recall that once we signed up as paid users, there was very little support given to set up the system (unless we paid extra for the hourly support..). This was a big issue as we never had an easy way to contact someone for help with little configurations and therefore had to do most of the implementation ourselves. It took us over a year to get the system working properly
Reason for choosing Odoo
It wasn't the cheapest but wasn't the most expensive either AND the functionalities offered were not so complex that we'd be paying for a system and not utilising most of the features.
Faustino
Telecommunications, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2023
Inexpensive
It's been ok. The key difference is the support staff you get, some are good and efficient, others... not so much.
PROSit was easy to setup and now all the apps are included in the User License Agreement.
CONSIt is hard to understand the user access structure.I would like more documentation and training on all the modules.It is hard to search for past support ttickets.
Reason for choosing Odoo
costs savings and complete suite of software offering.
Reasons for switching to Odoo
Cost savings and ease of use.
Zobaida
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
One of the best and cheapest ERP system
I have used Odoo for more than 2 years in my old company as a sales engineer for a construction company, our sales is different because we sell executed works, Odoo helps in tracking the daily works and sums them to make our invoice.
PROSOdoo is one of the cheapest ERP systems in the world, it has all the core ERP functions needed that help any business type to organize, monitor, and control all processes in the business. Odoo is very easy to use and has all important trainings online.
CONSOdoo is a perfect solution for small sized businesses and can be applicable on simple processes. personally, I do not like the user interface of Odoo.
Faris
Mechanical or Industrial Engineering, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
My Odoo experience
Good experience, it does the job for me and for the company
PROSIts integrated suite, being open source and its modularity
CONSthe resource intensive, the need for requiring sufficient server resources for optimal performance is chanllenging for us
Reason for choosing Odoo
Community Support, the odoo community help me a lot to integrate the software
Juan
Verified reviewer
Marketing and Advertising, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed September 2021
A open source MRP free of charge, but beware of implementation costs
If you are running a SMB with a low budget and are kind-of- IT-savy, you will get away with a reasonably extensive MRP free of charge (when using the Open-Source version). You will count with CRM, Accounting, Operations, and Marketing basic modules, that will get the job done. However if you are looking a seamless experience, you may want to evaluate mainstream tools like Hubspot, Zoho or SAP, albeit facing higher costs.
PROSThe open source version is free of charge. It counts with several modules, allowing to combine Sales, Accounting, Manufacturing and Logistics modules using ODOO as an ERP.
CONSIt is cumbersome to customize. Especially when facing code, it becomes highly dependent on IT teams. This makes ODOO not the most accessible CRM to work with, even at the free trial version. Deeper customization often requires coding skills, meaning a high necessity to work with an experience Odoo partner. This is where the free-of-charge-open-source promise becomes tricky
Reason for choosing Odoo
ODOO seemed versatile and offer extensive tools, working like an integrated MRP. The open source version was free of charge.
Audrey
Verified reviewer
Information Technology and Services, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Odoo is a great ERP and operations optimization tool
We don't have a clue about the engineering behind the systems' backend python code, nor do we have any experience with those systems.
PROSOdoo's enterprise resource planning (ERP), point-of-sale (POS), human resources (HR), attendance (attendance), websites (websites Time and attendance can be easily tracked with this program, and its user interface makes it simple to set up and use.
CONSThe POS software is user-friendly and flexible, but the hardware itself needs some TLC; perhaps the support team can assist with that.
Reasons for switching to Odoo
Because it is modular and flexible, organizations can modify it to meet their unique requirements without having to pay for things they won't use. Odoo ERP is an enterprise resource planning system that helps businesses with a number of issues.
Andries
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed November 2023
Seems good on paper but make sure you do not get an inexperienced consultant doing the setup
Seems good on paper but make sure you do not get an inexperienced consultant doing the setup
PROSFunctionality was the thing that made us try Odoo.
CONSTheir service was less than impressive when it came to discussing the fact that they initially assigned an inexperienced consultant to do the implementation
Reasons for switching to Odoo
Seems good on paper but make sure you do not get an inexperienced consultant doing the setup
Hailey
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
great software for running a warehouse
ODOO is a great way to keep track of inventory, sales, work tasks and so much more. Any business would thrive with ODOO.
CONSIt was a little hard to get set up but customer service was very helpful and walked us through the process.
Antony
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Odoo Review
Being able to manage our contacts and sales pipeline with an was to use dashboard
CONSIntegration with some of our other dashboards such as socal media doesn’t give real time data
Youness
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed August 2019
An Odoo Defender Review
beside all the pros and cons. Odoo is just awesome, the overall experience i had with Odoo during the last 9 years is very positive.
PROSThe most interesting and brilliant thing about Odoo, is its framework and how easy we can develop using it. Also some apps are just easy to learn and well documented.
CONS- Luck of technical and functional documentations ( functional is getting better faster than technical ). - Luck of automated migrations tools ( a pain for customers too ). - Odoo still doing big changes to its core apps, which makes all our modules obsolete very quickly. - Partnership model is very hard to keep the same label (eg. silver or gold) after a year or so, if you can't get more users.
Reason for choosing Odoo
It was at that time (9years ago) for two major reasons: - Great framework and Great ready to use modules. - Great community. - Open Source ( Also we loved the move to the new licences )
Reasons for switching to Odoo
It was at that time (9years ago) for two major reasons: - Great framework and Great ready to use modules. - Great community. - Open Source ( Also we loved the move to the new licences )
James
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed January 2020
Great Software and Product Horrible Implementation and Support
Overall Odoo is a GREAT idea and great product. However with their model and support I believe you will get frusterated. You will bring one your client 1/2 way through your project after spending alot of money or be frusterated the entire time when you need to do anything special with their product. They like to point you to something called a SUCESS PACKAGE but with all due respect when that becomes the reply when you cannot even create a transaction for a purchase you should go with another product.
PROSAlot of Features...If you have the patience and the money you can do anything.
CONSThe Support and the Platform is sometimes very vauge. It does not make sense errors out and relys on a module platform for most functionality which makes you reliant on a third party.
Reason for choosing Odoo
We did choose it over Shopify but we may for the Customer Service and Support alone and replies like well if you need help with that you will need to PURCHASE a Sucess Packet after spending 800/month for their software we opted to go elseware.
Reasons for switching to Odoo
Shopify nickle and dimed you constantly and took commision on all sales. Their model was self serving and not what we were looking for. However though its self serving in alot of ways it does work for a simple implementation better than Odoo.
Anonymous
2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2022
Extremely disappointed by the Odoo solution and teams
So far: 3.5 years of development, 3 different consultants, over 60k€ "invested", countless hours spent on our side (client-side) to be as solution-driven as we possibly can - and still NO idea when our Odoo application will be in production. Our frustration is running wild.
PROSThe flexibility of the software, which in theory allows you to customize the software according to the needs of your business. The price of the standard software - but beware, as soon as you start customizing it, the costs become unmanageable.
CONSThe project management for the software implementation is catastrophic and completely dependent on the consultant you are assigned to. There are no company-wide project management standards. We had 3 successive consultants: the first one was excellent - but the 2 that followed had no methodology, and the handover was not done. As a result, 3.5 years later, our project is not live. We have been forced to add "success packs" regularly - today we have reached 400h of development - and more than 60k€ of investment - with still NO view on the product launch and big doubts about the quality of the development that has been done over 3,5 years by different developers. We can't count the number of bugs in our database, and the complexity of the proposed solution makes it rather inflexible and ill-suited to our business - while flexibility was why we chose Odoo in the first place. On the customer side, we have deployed countless hours to facilitate the process and remain as flexible as possible. Today the frustration is immense, and we are considering stopping everything to favor more user-friendly and efficient "low-code" solutions.
Reason for choosing Odoo
For having a single app and single database. So far, we have nothing.
Mark
Environmental Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Best Business Management Tools
Since we are still new to this product, we are still in a bit of struggling to tweak it and customize it based on what we need and how our office operates. But for sure, once we got use to it and fix all what needs to be done, i'm sure it will be a big help to our company.
PROSwhat we like about this Suite is it replaces all our old applications into like on stop shop solutions for our Accounts, HR, Billing and our Project managers.
CONSWhat we are encountering now is a bit uneasy to modify sore features and we needs a lot of help from developer to adjust certain things to suite our needs.
Reason for choosing Odoo
Flexibility and cost.
Reasons for switching to Odoo
we want to have one suite that will connect our Accounts department, HR and Projects Management team.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed August 2020
Beautiful face very bad customer service
While I was analyzing the system the attention was incredible. I felt really very well taken care of, once I started having problems, the customer service and support area seemed to have lost all interest in us.
PROSThe demo was amazing, incredible, I had an instant love for the tool, the low prices really excited me.
CONSafter years of use the migration was impossible and I had to change from software to another brand because I came to the conclusion that the slow support seemed to be guessing how to solve my problems
Reason for choosing Odoo
I chose odoo for price and level of service without asking for references to other companies, over time I realized that other companies like mine went through the same thing.
Reasons for switching to Odoo
Because migration was an impossible task, we did everything Odoo said had to be done, we even hired odoo.sh a few years before because they assured me that everything would work better, but it didn't, I felt really ripped off.
Aymeric
Verified reviewer
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2020
All inone
Great usability, plenty of apps, opensource
PROSThe fact that all the apps are natively integrated is a great asset
CONSIf on premice with many specific development it’s not easy to handle major updates
Reason for choosing Odoo
Because of thewebsite builder integrated with social apps and accountibg
Reasons for switching to Odoo
I wanted to have a serveur on my own
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
FUNCTIONALITY
1
Reviewed October 2022
Odoo is not easy to setup
We still using odoo for our business. It's hard to use and understand, but everything it's connected. You can create an invoice and make a project automatically, create and issue and add followers+client. But it's really expensive if you need customize the tool.
PROSAll proccess of your business inside one place.
CONSOdoo has a lot of features like another ERPs but it's really hard to get it working without get a lot of effort on coding features. There are a lot of features without enought development. If you need to add some easy feature like "don't show to client some stuff" you need to develop this and it cost money. Lot of pieces to join but those don't be so good yet.
Reasons for switching to Odoo
We move to Odoo because whe was using a lot of tools and was really hard to get interconection between them.
Corey
Design, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed September 2020
DO NOT BUY SUPPORT PACK - Outside Source Help
I would say this has been an overall average experience. The pros of this ERP system outweigh the very negative start to using this system, and I cannot stress enough to not deal with the Support Pack system as the level of talent of Odoo Project Managers is low. They will overcharge you and not really give you much more than anything you could have expected from a recent graduate out of a college.
PROSWe loved this for the ERP system of integrating our lead management, supply chain management, quotation system, accounting system, CRM system, and inventory all into one area. We previously had to force together multiple different sites and systems (i.e. Jobber, Quickbooks, Monday/DaPulse) and after many years of growth we simply have outgrown these dated systems and can no longer afford the time to micromanage so many transactions. We also needed automation on multiple areas of our service, which Odoo has been able to provide. After extensive training, NOT FROM ODOO LET ME TELL YOU, we have been able to customize this fairly well to our complicated value add manufacturing processes.
CONSI have had the worst time with customer service when it comes to Support Pack Hours. Not only were we billed for every millisecond of time, but we were easily overcharged for time as well. One simple email response would take 6-10 minutes of our support park. After asking for a service level document multiple times, they simply have not provided one. They also hid the fact that support pack hours expire. We began our Odoo integration just before COVID hit, and we had to stop the Odoo integration for a few months, only to be met with many hours being used on ODOO EMAILING US for updates on when we would come back. In the time spent with them implementing our systems to Odoo, they easily have dropped the ball so much with such low support that we had to hire a third party consultant to get this system up and running the way THEY MARKETED TO US and how we initially envisioned this working.
Aline
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2023
The best Open-Source ERP
Odoo is a very good workflow management software. It offers a variety of powerful and intuitive tools that simplify the management of finance, accounting, human resources and sales. The user interface is very intuitive and easy to learn, allowing me to start managing projects quickly and efficiently. The software is fully customizable with additional modules available that allow users to create workflows tailored to their specific needs.
PROSOdoo offers a multitude of features that can be adjusted to specific business needs, and is very easy to use. In addition, the platform is kept up to date and is constantly improved with new features and updates to adapt to developments in technology and business.
CONSsome advanced features like cloud services integration can be cumbersome to set up. Additionally, there are limitations in its ability to automate certain processes and to perform complex tasks.
Berne
Wholesale, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed March 2022
Great software, but avoid Odoo direct Implementation
We were quickly convinced that Odoo as a system was going to be the right choise for us and our business evolution. Changing the company mindset of using Spreadsheets and custom independent apps over to a proper ERP/CRM system was a big step and challenge, but ultimately worth it. We innitially decided to go with Odoo's drect "Success Plan" packages to help us get up and running. These are working on a hourly basis, and everything they do/say/write is deducted accordingly. As we were new to this, we got hooked into their "system" by being told we needed about XXX hours for helping us through the whole process. Eventually those hours ran out and I was told we need about 50% more to completion. After paying for it the extra hours quickly ran out and we were demanded to pay more. This is where I stoped and found a local odoo Partner to take us the rest of the way, to much better success. My advise is 100% for the Odoo system, but avoid getting them to set you up or onboarding you if you're new to this. Instead try to find a local company or Odoo Partner for that. Also try to get Project quotes for onboarding instead of by-the-hour methods.
PROSFantastic bag of integrated tools from Inventory management, CRM, Sales and Supply chain working together to optimize our opperations. The logical and natual choise for us evolving from a small company into a medium enterprise.
CONSOdoo's Onboarding team was a total waste of Time and Money and I seriously felt like being milked for every penny along the way. Eventually I dropped them and restarted the process with a local dev company and much better experience.
Reasons for switching to Odoo
Improved corporate systems
Anoop
Verified reviewer
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2018
Reliable ERP that works for everyone
Increase in efficiency of running my business by 60%
PROS8 years ago we were actively helping some of our customers implement SAP. I was researching on a better system that is affordable for small and medium business as well. I found OpenERP(Now Odoo) and give it as an R&D project for my team to learn. Seeing the ease and freedom, we implemented it for our business and partnered with Odoo and started providing it as one of our core services to manufacturing/Retail and Wholesale companies in the US and abroad. Main Pros are Base Opensource - Source Code available Modular Architecture Software doesn't dictate how you should run your business - highly customizable Availability of custom modules for almost every integration Availability of developers and implementation partners No Vendor Lock-in and unexpected 300% increase in license costs Affordable for 5 people business to large corporations Can be installed on highly secured private dedicated military grade servers for compliance
CONSDocumentation is scattered across different channels, needs to be centralized. Odoo is still a young company and has a long way to go compared to SAP, but they are working on it.
Vendor Response
We appreciate the awesome review Anoop! Glad to hear the flexibility of the Odoo ecosystem is an important point for you. We will continue to make our content (especially documentation) more accessible and comprehensive in the future. Thanks for the review!
Replied February 2018
Mohamed
Verified reviewer
Internet, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
I am very satisfied about Odoo because it has helped me to grow my online business.
I am overall very satisfied about ODOO's services and system ! Thank you !
PROSOdoo is my favorite business partner for customer relationship management (CRM). Easy to use and fast implementation !
CONSI like all the services from ODOO so far so, keep going well !
Reason for choosing Odoo
A friend recommendation
Reasons for switching to Odoo
A friend recommendation.
Julio
Management Consulting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Odoo is Great!
Synchronization of the whole operations of company
PROS- User Experience very fluently - Business Scope is complete - Easy to develop and customize
CONS- Difficult to found technical experts - Difficult to found functional experts
Reason for choosing Odoo
Best relation between return and invesment
Reasons for switching to Odoo
UX and relations cost/benefits
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed March 2019
Easy, modern and flexible but quirky
The 1-800 line is horrible. You can't speak to anyone. In order to speak to someone knowledgable, you have to submit a ticket and wait DAYS. And sometimes they have no clue how to help you. Or you have to pay for Service Pack Hours, which aren't cheap, and then you use up hours to get good help. I would also advise new users/admin to try your best to use the default functionality, try not to customize too much b/c sometimes it looks like it's working on face value but then it turns out not to, or it takes a long time when saving new data. You end up having to wait seconds for loading.
PROSI like how everything flows together. From contacts, into the quote, into the sale, pulling from product /price list, into accounting. It has helped reduce a lot of redundant work, which we dealt with in our previous systems, which didn't speak to each other.
CONSThe accounting side of things is lacking. It has odd functionality. Like you cannot have 2 decimal places on your Sales side and 4 decimals places for raw materials/purchasing. Both sides have to be on the same decimal count, which is inconvenient. The bank reconciliation functionality is strange. It's not like Quickbooks, I believe it's more of a European way of reconciling, vs a USA sort of method. We've also had issues with the invoices not pulling from item receipts, they tie back to the PO, and ignore the Item Receipt. Which is also odd to me. So there has been an adjustment period on the accounting side.