About Metallic SaaS Backup & Recovery

Metallic™, A Commvault venture, was established to bring next-generation software-as-a-service (SaaS) data protection to the market, delivering Commvault’s powerful core technology simply through the cloud. Together with its partners, Metallic offers a growing portfolio of SaaS backup and recovery solutions to help today’s companies keep their data protected, compliant, and safe from deletion, corruption, and attack.

Offerings include Office 365 Backup and Recovery, Endpoint Backup and Recovery, Salesforce Backup, Database Backup, File and Object Backup, and VM & Kubernetes Backup.

Since it’s SaaS, Metallic is easy to try before you purchase, with a simple UX that walks you through setup.

For small and medium-sized business, with fast-growing enviro...


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2 Reviews of Metallic SaaS Backup & Recovery

Overall rating

3 / 5 stars

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April 2021

Benjamin from Parsons

Company Size: 10,000+ employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Metallic is easy, secure, and reliable.

It handles endpoint backups very well. Encrypted and reliable.

Pros

Once Metallic is setup, you can forget about it and let it do its thing. I like the daily reports that I've setup to run and I don't have to worry about it.

Cons

The user interface can be a little tricky but not hard to understand and configure.

Reasons for Choosing Metallic SaaS Backup & Recovery

The SaaS solution was key. No hardware is needed.

May 2021

Robert from Innovative.Solutions, Inc

Company Size: 2-10 employees

Industry: Computer & Network Security

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

1.0

May 2021

Why we are looking else were for a back-up solution

Our backs are failing every day since early April

Pros

We have made multiple appointments but I never connected. I was ask to go into Office, but no detailed instructions.

Cons

Tech Support - very hard to get the assistance needed

Response from Commvault

Replied May 2021

Hi Bob. Customer experience is top priority for us. We contacted you within hours of learning of your support request last month, and have reached out again several times since. In case your contact information has changed please contact us directly at customersuccess@metallic.io. As you know, we've been able to identify the issue is with expired credentials unrelated to your Metallic deployment. We hope to hear from you soon so we can help you resolve this quickly, walking through the fix as we've offered.