About ArcSight

ArcSight is a behavioral analytics and vulnerability management solution that helps businesses detect, investigate and respond to threats and anomalies from within a unified platform. It lets team members utilize machine learning algorithms to identify threats, such as account misuse, data exfiltration, infected hosts, internal recon, and snooping.

ArcSight's timeline view enables IT professionals to view entities in chronological order with associated risk scores. With the built-in dashboard, staff members can access raw events that triggered an alert and enter additional queries on a centralized platform. Additionally, it allows team members to extract and observe behavior across entities, such as machines, users, servers, printers and IP addresses.

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10 Reviews of ArcSight

Average User Ratings

Overall

4 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

3.5

Functionality

4.5

Ratings Snapshot

5 stars

(3)

3

4 stars

(4)

4

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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December 2019

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Alexander from ESCOM BULGARIA LTD.

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer & Network Security

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Heart of the SOC

Our company and our partners facing a lot incidents masked as a normal events. The SIEM helped us to be protected and to prioritize the events, based of the security risk. Automations of the responses is the other feauture that is a key differentiator.

Pros

Very powerful SIEM with plenty of predefined corellation scenarios. Could be integrate easily with almost everything.

Cons

For new users could be a little difficult to play with, but there are a lot of training materials and courses.

May 2019

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

May 2019

It provides powerful features to make every operation with received logs.

I have been using this product for about 3 years. We use ESM and Logger products. As a SIEM solution, we are able to host this product in our environment. We monitor the alarm and correlation rules, abnormal activities and cyber threats, which we write through the logs we receive from various security products and applications in our environment and monitor our incident response processes.

Pros

ArcSight supports functions such as processing, categorizing, normalizing, converting alarms and correlations and receiving reports on SIEM with very powerful search and filter operators. The product also supports making and running trend reports. It offers very powerful features for SIEM. It has features that provide great flexibility on logs. My favorite feature is the trend report. With this feature, real-time logs over the logs of the report to match the results of the report with a different database to get instant reports to access the report provide quick access.

Cons

Ticket management feature is one of the least favorite features. It does not have an interface that can be easily adapted and applied according to your environment. If you want to use this feature, you need professional support and software support.

Reasons for Choosing ArcSight

Especially because of the aforementioned features that I have mentioned above. We have chosen to buy this product because the product seamlessly supports superior features such as processing, categorizing, interpreting, analyzing, alarming and correlating logs, and successfully performing the desired actions on logs.

Response from Micro Focus

Replied June 2019

Thank you for the 4-star review, it is very much appreciated. We did note your comments about your `least favorite feature? and this certainly helps us build a better product. ArcSight has Case Management; that is different from Ticket Management. Ticket Management is more of a support function / ITSM issue; and while ArcSight does have connectors for ServiceNow, we know it's been problematic for some customers. As you point out, we typically recommend that Professional Services be engaged as each implementation has its idiosyncrasies. That said, improving this area is a KPI for us and we will be looking at options as we move to advance the ?Open? portion of our strategy in late 2019. We'd be happy to hear your thoughts / recommendations in more depth.

March 2021

Joe from Littlefish

Verified Reviewer

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

March 2021

Outdated UI - Powerful backend

Poor. 'meat' of the product is good but the UI is difficult to use. Due to this, my company moved to Logrhythm, A company leveraging ex Arcsight employees to improve on the faults of Arcsight whilst retaining the benefits

Pros

The 'meat' of this product is very powerful allowing for complex searches of ingested log data.

Cons

The UI of this product is very outdated, relying on 90's looking themes.

January 2021

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

January 2021

Arcsight - Good but complex SIEM solution

Arcsight ESM is a powerful but complex tool that needs deep knowledge of the product.

Pros

We are using Arcsight ESM and Logger for event logging and correlation. Events correlation is done at the ESM level and provides better visibility on organizations' security posture. Dashboards and reports can be generated on ESM and further, it facilitates case management so we can open a case on the tool itself. Arcsight was one of the most demanding tools at the time we implemented the tool. ESM's log supporting surface is very high and almost all the types of logs are supported which is one of the best features of the tool. Further logs can be routed through the smart connectors and through these connectors EPS count can be managed which is a good option when it comes to licensing. I like the option of Flex connectors which can be used for integrating non supporting devices or logs.

Cons

Arcsight Smart connector setup needs deep knowledge of the tool and configuration is a bit hectic task. Flex connector configuration and correlation configuration is another complex task that cannot be done without product knowledge. Further case management tools need more features with a simple view. First level support should have a technically savvy team. Most of the time the first level support team provides generic solutions and references to knowledge-based articles rather than studying the case.

February 2020

Sebnem from Vakifbank

Company Size: 10,000+ employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Micro Focus ArcSight SIEM

We have a lot of security products and applications. We gather all logs from these products and we can easily manage our logs according to rules. Reporting module and dashboard are the best feature of this product.

Pros

We have been using Arcsight SIEM tool in Information Security department in our organization since 2013. We can integrated this product with all other security management products such as Firewall, IPS, Antivirus, Web Filtering etc. also in house softwares easily. We can gather all logs from these products and create rules and manage logs according to rules. Dashboard and alarm mechanism are done well.

Cons

Sometimes we have some problems with search mechanism, it needs some improvements. Because of our big organization and large products which gather logs sometimes we have problems with troubleshooting issues that is little bit hard for us.

Reasons for Choosing ArcSight

This product enables the detection and prevention of attacks by establishing connections between the logs (correlation). Normalization and correlation features are the best of this product.

Response from Micro Focus

Replied March 2020

My name is Michael Mychalczuk, and I am the Director Of Product Management for Micro Focus' Security Operations portfolio which includes ArcSight. I would like to personally take a moment, and thank you for the review you provided. We are thrilled that you were able to find the product feature rich, easy to use, and find value in the solution. We do agree that there is more we can do in making the product easier to use, and we are working to make that happen in the near future. In fact, any suggestions you might have to improve ArcSight, please do not hesitate to submit them to the Idea Exchange: https://community.microfocus.com/t5/ArcSight-Idea-Exchange/idb-p/ArcSightIdeas. Speaking for the entire ArcSight product team nothing makes us happier than finding someone who is very likely to recommend us to other.

May 2019

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2019

World of Data

The ArcSight product is seen as one of the leaders and leaders in the Safety Information and Event Management category, according to Gartner's Magic Quadrant report. ArcSight's approach is to create a single point of communication for observation and control. Gathers all appropriate event data and puts it into a standard form. It collects at a central location for analysis. As a result, the company allows you to easily monitor and, if necessary, take measures. This increases your compliance with your legal requirements and business continuity.

Pros

The most important feature of Arcsight is that it is the only point of communication for observation and control. collects all appropriate data and puts it into a standard form. these data are stored on a hard disk and are expected to be analyzed. With arcsight, it is monitored with the help of side applications and with the help of monitoring tool (see arcsight esm).

Cons

The ESM platform is Java. This causes slowness and excessive welding in intensive processes.

March 2020

Luis from ServiceNow

Company Size: 5,001-10,000 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2020

Excellent Enterprise Grade Security Log Analyzer

Very powerfull Security Log Analyzer and visualizer, simply enterprise grade

Pros

Processing power is amazing, it can analyze hundreds of gigs per minute very easily and efficiently with not a lot of resource consumption.

Cons

It's not so easy to set up and every connector requires a different setup so it takes some time to manage.

Response from Micro Focus

Replied March 2020

Luis, My name is Michael Mychalczuk, and I am the Dir. Of Product Management for Micro Focus' Security Operations portfolio which includes ArcSight. I would like to personally take a moment, and thank you for the review you provided. We are thrilled that you were able to find the product feature rich, easy to use, and find value in the solution. We do agree that there is more we can do in making the product easier to use, and we are working to make that happen in the near future. Speaking for the entire ArcSight product team nothing makes us happier than finding someone who is very likely to recommend us to other. I would also like to direct you to our Ideas Exchange: https://community.microfocus.com/t5/ArcSight-Idea-Exchange/idb-p/ArcSightIdeas?utm_campaign=00164298 to share your ideas with us. Respectfully Michael Mychalczuk

June 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

June 2019

Lack of Support

Pros

The flexibility. I liked that even without good product support, the application was still flexible enough for our team to create work arounds.

Cons

The lack of enterprise support. There are no out of the box connectors for new SSO products like Okta.

Response from Micro Focus

Replied June 2019

Thank you for the review and I'm sorry to read that your experience with Micro Focus was not wholly what we strive to deliver. It is true that our connectors do not yet support some popular SSO products like Okta. I have reached out to the ArcSight Connectors Product Manager for information on the roadmap. We do support many others, such as RSA, IBM, Layer 7, etc. This does not solve the challenges you experienced with Customer Support. I would welcome the opportunity to remediate the situation. Could you be more specific? You should receive my contact details via Capterra. I look forward to having the opportunity to help improve your impression of Micro Focus. David Shephard Program Manager, Customer Engagement david.shephard@microfocus.com

May 2019

Javier from Smart Energy Assets SL

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

May 2019

First layer for enterprise SIEM

The current configuration of the platform allows the intake of millions of events and its ability to integrate third-party applications and addons facilitates the availability of a functional SIEM in a reasonable time. However, deepening and getting to have very customized configurations implies...

Pros

Ease to perform the intake of virtually any data source.

Cons

The learning curve is very complex and requires specialized personnel

October 2018

Nagesh from PWC

Company Size: 10,000+ employees

Industry: Computer & Network Security

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

October 2018

Good tool for Network Security Monitoring

Pros

Flexibility and scalability Third party integrations

Cons

Reporting and searching becomes difficult when data pipe is huge above 10k EPS