Vijilan
About Vijilan
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Most Helpful Reviews for Vijilan
1 - 10 of 10 Reviews
Rob
Computer Networking, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
It's all about SIEM and SOC for MSPs
Great SOC and sales team.
PROSI like the deployment and peace of mind for my techs. Vijilan does all the heavy lifting for running a 24/7 Security Operations and manage SIEM for my organization. I don't have to purchase SIEM or set up a SOC. simple and fair pricing.
CONSI like to purchase longer retention than 7 years.
Reason for choosing Vijilan
It's all American company. Provides fully managed SIEM so I don't have to purchase SIEM and manage it. They have a USA-based SOC and easily accessible. They have fair pricing and easy to deploy
Reasons for switching to Vijilan
Real security monitoring and true log management capability.
Vendor Response
Dear Rob, All of us at Vijilan want to thank you for being such an awesome partner. Tim, vCISO, and Charlie, CTO, from your organization worked very closely with our SOC, Support, and product team to build a product that fits the MSPs. Your experience as an MSP, Cyber security, and working with regulated industries, contributed significantly to our improved product. Our incident response team enjoys working with your team. The new pricing structure has allowed our partners to include it in their security stack. We are very happy that all their clients are now being monitored The new pricing structure that you helped us build is published here: https://www.vijilan.com/newpricing/
Replied January 2022
Simon
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Great affordable SIEM solution
Overall it has been great, they have a great development road map and it is very affordable for a SIEM/SOC
PROSWe love the SOC function that allows us more time to complete other IT initiative, knowing that there is a SOC team managing the alerts
CONSI wish there was more reporting features that allowed us to pull logs at will, without having to request it, in a ticket
Reason for choosing Vijilan
The price was a big seller and the SOC function
Vendor Response
Hi Simon, Our product team really enjoys working with you. You have contributed quite a bit to our product roadmap. We really enjoy working with you and your tream. By the way, we have over 100 reports that you can run or schedule to run anytime you want. They are available in the link below. More ways to gain insight into logs. https://partner.vijilan.com/report/catalog
Replied January 2022
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2022
Great Value -
The support team is fantastic and responsive when needed, point is that we never need them.
PROSThe software (collector), dashboard, and reports are what is expected. Great system for keeping track of alerts, responding, and closing. Very flexible on the collection of logs
CONSOne of two things, Vijilan is doing a fantastic job of reducing noise (that's the pro) or reducing too much noise (that's the con). This is interesting; the con could also be a pro. I always feel like I should do a fire drill from time to time (which is a good idea on any platform) to confirm everything is working.
Vendor Response
Thank you! We appreciate your feedback. We agree with you that having a noisy system and a lot of false positives can hinder investigations. I'm glad to hear that our team is doing a great job at reducing the false positives. Our incident response team enjoys working with you and your team. Vijilan team Ps. If you and your clients ever want to optimize their log management tools like Humio, drop us a line. Vijilan's team converts log management tools to have SIEM capabilities. https://www.vijilan.com/humio/ Vijilan team
Replied January 2022
Troy
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
24x7x365 SOC and SIEM
Solid PARTNER in our security team!
PROSReliable security software and SOC team to support! Excellent reporting features to demonstrate value.
CONSNo Cons, Vijilan is always improving features and adding value.
Reason for choosing Vijilan
The software product holds its own with the others. Vijilan offers a full SOC team to support and that is a key differentiator.
Vendor Response
Thank you, Troy. We truly appreciate your partnership! and we're glad you find immense value in our reporting features. You and your team have contributed much valuable feedback that has helped us improve our services and solutions. Best regards, Vijilan team
Replied March 2022
Ben
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Great SEIM/SOC solution for small to medium businesses
The experience has been great. They work closely with their partners, take their feedback seriously and continuously listen to suggestions. They fill a very important role and niche in the cyber security stack for SMB and MSP partners
PROSWe love that Vijilan offers a price effective SEIM/SOC solution for our managed service clients. It allows us to offer a solution to problems (compliance, regulation, general security log monitoring) that can be very expense for SMBs.
CONSRequires a footprint in the environment, such as a virtual appliance. Can be annoying for cloud-only, or born in the cloud SMBs. Also requires onsite presence so we can't fully deploy behind the scenes
Vendor Response
Thank you, Ben! We truly appreciate your partnership. You and your team have helped us tremendously to Improve our product. Our SOC and Support really enjoy the interactions. Based on your suggestions, we have developed cloud connectors to collect logs from cloud applications such as Office 365 and EDR like SentinelOne, Cylance, Symantec, Sophos and others. You don't need to install any additional collectors. It's all done through APIs. For smaller organizations that are still operating from the office behind firewalls, and don't have virtual environments, we are launching our SIEM IN A BOX. https://www.vijilan.com/siem-in-a-box/ It is still in developments but if you are interested, feel free to drop us a note and we keep few reserved for you. Best regards, Vijilan team
Replied January 2022
Ian
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Informative alerts with help just around the corner
It's been a changing and ever-growing partnership. It's been great watching the product grow and improve over the years. Everyone I've interacted with is passionate about the software and want to ensure their customers are satisfied and understand everything they're getting and what's going on. The support and discussions we're able to have directly with the team is extremely valuable
PROSI like the amount of detail in the tickets, so I know what the issue is/where I need to review with just a glance. It then goes into greater detail at the bottom in case I need more
CONSSome of the alerts can be a bit noisy and don't always give the most detailed information
Vendor Response
Hi Ian, Our SOC team really enjoys working with you and your team. Your feedbacks have helped us improve our product significantly. We are lucky to have partners like you! Vijilan team
Replied January 2022
Toby
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Great Partner!
Vijilan has been a great partner and really helped us increase information security with our clients. Primarly in education there is not a lot of money and information security is often the last priority so having a partner that allows us to provide a great service and a great price is invaluable.
PROSVijilan has been a great partner from the very start. They listen to our needs and truly help and want us to be successful.
CONSThey are always improving and have quickly addresses any issues we have ran across and added tons of features that were missing at the start of our partnership.
Vendor Response
Hi Toby, our team loves working with you and your team. We truly appreciate all your feedback and suggestions to improve our product. best, Vijilan team.
Replied January 2022
Robert
Computer & Network Security, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2022
Vijilan Security
Very easy to use. Great tool for on the move.
CONSNothing to dislike about this product. Set up is easy and support is good.
Vendor Response
Hi Robert, All of us at vijilan wanted to say how much we enjoy working with you. Our SOC analysts feel that you are an extension of their team. We have more product integrations coming down the pipe. Helping your organization to expand the management of EDRs, beyond MDRs and provide a true mXDR. Our SOC and Support team would love to hear your feedbacks as always. By the way, we launched a new automated alerting product called ThreatAlert (SIEM AS A SERVICE) . I would love it if you could be one of our beta testers for this new offering. More information is available here: https://www.vijilan.com/threatalert/ Vijilan team
Replied January 2022
Michael
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Company that listens partners
Continuously adds reports and features. Willing to work with partners to customize the need for the end customer. Willing to listen to partners to improve the product.
CONSDiscontinue of Syslog device monitoring (routers and switches). Sometimes slow response from SOC to receive the answer. Unable to monitor the devices where Threat Sensor is not visible (remote computers).
Reasons for switching to Vijilan
Poor SOC response. Slow portal.
Alexander
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Eye-opening threat insights!
Everybody at Vijilan has been very helpful throughout our setup and usage of the product.
PROSThis product opened our eyes to security events which we would have never caught without a SIEM like this parsing through our vast event logs for us.
CONSSometimes generating exceptions so common false-positives do not generate events can feel tedious. Not a serious issue though.