Overall, I would strongly recommend Quickmetrix to anyone searching for a high-quality social listening tool. It is a good alternative for organizations of all sizes due to its tremendous features, user-friendly interface, and excellent customer support.

The reports are also very customisable, which allows me to personalize the data to my unique requirements and their customer service is exceptional

This tool has a plethora of useful functions. They must effectively market this product.

QuickMetrix helps us to reduce time spending for searching brand's mention on social media and online channel by notifying us real time via e-mail then we can response to customer just in time through QuickMetrix in place. This is also able to prevent crisis and complain because we can take the action right away we have received negative comments. There are more report formats that available for us to analyze customer and also track social media administrative performance. I appreciate the CS team for always supporting.

Some sort of its feature is only available for crawling and alerts in new topics/subjects that include the relevant keywords in public blogs. However, it would be more beneficial to incorporate crawling in the comments section as well.

Mentions listening abilityEmail ticketing systemQuick customer support team

Need more scope for product customization.

Very nice

The support from the staff was great. Always resolved concerns

N/A - Everything was great including the staff support

Here Are a few pros that we have observed with QM:1. Improved Customer Experience2. Better Data Management3. Real-Time Insights

Frankly speaking I haven't encountered any of the cons.

Good

Quick TAT To capture the resoonses and good manovering

Nothing .... Nothing nothing not applicable