Self-Service Password Reset (SSPR) Software

FastPass SSPR

RATING:

5.0

(3)

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Overview

Reviews

About FastPass SSPR

FastPass SSPR provides easy to use Password Self Service Portal even in complex environments. Handles AD, Entra, SAP, IBM and many more. FastPass IVM is a solution that protects users against identity theft from social engineering against the help desk and improves productivity. It is both a Cloud and On-Premise solution designed to enhance password productivity and identity verification processes for large enterprises and managed service providers (MSP). The product suite, including Self-Service Password Reset (FastPass SSPR) and Identity Verification Manager (FastPass IVM), assists with managing password reset-related tasks and securing user identities, among other processes. FastPass SSPR helps users with self-service to independently reset their passwords and unlo...

FastPass SSPR Pricing

Starting price:

$4,000.00 per year

Free trial:

Available

Free version:

Not Available

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FastPass SSPR Reviews

Overall Rating

5.0

Ratings Breakdown

(3)

(0)

Secondary Ratings

Ease-of-use

4.5

Customer Support

Value for money

Functionality

Most Helpful Reviews for FastPass SSPR

3 Reviews

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Andrew

Building Materials, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed January 2024

High user adoption for SSPR

Very stable operation for our on-premises version. Quality support when needed. Good value for money

PROS

Strong features to get users enrolled. High user acceptance, as users can choose many different authentication methods to verify their identity. Users combine password resets for Windows and SAP from the same portal We did better than our budget

CONS

Many options to select when deciding best processes for users - can be a bit confusing to keep track.

Jaime

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed January 2024

Fastpass the best SSPR

We have several windows, Linux and IBM i system so Fastpass has been a key component to empower our users to management their passwords.

PROS

Easy to use and implement. Outstanding support

CONS

Noting. It is a solution that has covered all of our needs.

Allan

Computer Software, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed January 2024

Combined SSPR and Identity Verification in the Help Desk

Great product. Great support and value for money. The product is very stable. Following their advices we reached 92% Self-Service Password Reset rate and on the Help Desk side we have a quick yes secure user verification procedure setup. This was implemented at a customer with 22.000 users.

PROS

FastPass features the ability to combine the features / using the same data and dynamic user information. Although we started using the Identity Verification Manager in the Service Desk as the first step, we then added the SSPR functionality later, which gave even better results. We are on-Premise, and there setup and integration was pretty easy even with our ITSM system. Stability Integration Usabilty Enrolment rate Tools

CONS

A bit too many features makes it a bit hard to setup initially.