About Mainstay (formerly AdmitHub)

Mainstay is the student engagement platform that is powered by behaviorally intelligent chatbots. It is purpose-built to positively influence students and guide them throughout their academic journeys.

Higher education institutions and college access networks across the country have partnered with Mainstay to support 5 million students. With a research-backed approach to student engagement, Mainstay is proven to close equity gaps, boost enrollment, and improve retention.


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8 Reviews of Mainstay (formerly AdmitHub)

Average User Ratings

Overall

5 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(8)

8

4 stars

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0

3 stars

(0)

0

2 stars

(0)

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1 stars

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Showing 1 - 8 of 8 results

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July 2021

Cara from Saginaw Valley State University

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Higher Education

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

AdmitHub (Mainstay) has changed the way we communicate with students!

AdmitHub helped us increase retention by 3% for our first to second year students DURING a Pandemic. Not only that, but it was a great resource for us to have when the Pandemic struck so we could keep in contact with our students. It was a very difficult time, but I feel that Coop (our Chatbot) was able to be there for our students.

Pros

I like that we can personalize the chatbot to fit our mascot's personality. This really helps the students be able to connect and identify with our school and mascot.

Cons

AdmitHub is fast changing! As a startup, the software is always developing and changing which is great! However, as someone who has been with them since their older software, it is difficult to get caught up with the new features. Thankfully, AdmitHub has done a great job keeping me up to date with these changes and helping me get caught up.

April 2021

Jason from Allegheny College

Company Size: 201-500 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Allegheny loves our AdmitHub chatbot.

AdmitHub offers us a way to connect with students that is both high tech yet also very personalized and highly personal. Our students develop a rapport with the bot and become quite attached. We get responses via AdmitHub campaigns quicker and with response rate compared to email or print. It's a vital part of our communication stream to students.

Pros

The ease of developing message campaigns, some with complex decision trees, is one of the best features of AdmitHub, but it's hard to overlook the artificial intelligence knowledge base as the key feature. It handles the bulk of student questions and allows for a lot of customization. AdmitHub is easy to use, didn't require laborious set-up and constantly offers improvements and new features. Customer service is beyond compare.

Cons

It's hard, nearly impossible, to say what I like least. Viewing replies used to be slightly more time consuming but improvements have been made in that area already. It's really as close to perfect for software as you can get.

Reasons for Choosing Mainstay (formerly AdmitHub)

AdmitHub's customer service and innovative artificial intelligence were huge factors in our choice. We knew we could find ways to send SMS messages but it didn't solve the problem of staff time needed to answer replies from this new communication stream. Our bots AI's handles the overwhelming majority of questions so it's like having an additional staff member or two on the team.

April 2021

Kylie from Georgia Southern University

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

April 2021

The Best Addition to Our Enrollment Communication Strategy

Pros

Not only does AdmitHub offer SMS texting, but it also has sophisticated surveying technology, web chat, and Facebook Messenger options. Although we originally purchased the product specifically for texting and AI capabilities, we continue to find new ways to utilize the product - including managing Facebook Messenger and adding the Web Chat to our website. The AdmitHub team is constantly looking for ways to improve the product, and they actively solicit user feedback to ensure updates and features are what the user community needs. Before AdmitHub, we knew that email wasn't always the best way to reach students, but it was our only option. Adding AdmitHub to our multi-modal communication strategy helped us communicate with students more effectively and see more engagement than before. Other departments at the University send us updates and deadline reminders to share via AdmitHub because they know students will take action after receiving a text. Many students come back to the bot with questions (even when they have not received a nudge) because they know they will receive a quick response.

Cons

As the AdmitHub team frequently adds more features, it has become much easier to integrate with our other communication software - previously it required a ticket, but now you can do it yourself.

Reasons for Choosing Mainstay (formerly AdmitHub)

The AdmitHub team is easy to work with - they keep us updated on important analytics, new features, and best practices. They offer "Office Hours" webinars to demonstrate their new features and share success stories from partners. These webinars have given us some great ideas to implement in our communications (even things as simple as last-minute reminder invitations to virtual events, which have gotten us big gains in attendee numbers).

April 2021

Sheenah from Ocean County College

Company Size: 501-1,000 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Reggie to the Rescue!

Working with Admithub has been much more like building a friendship than a client/vendor relationship. They truly believe in helping us engage with our students in a meaningful way and are passionate about bettering their products to assist us. Admithub is extremely sensitive to our needs and responsive in any support issues that may come up. They listen to our feedback, which creates an organic two-way street which has strengthened the relationship.

Pros

Working with the system has been really easy, from implementation to maintenance. Using conversational AI to engage students and retain relationships has been instrumental for our institution. The ability to send surveys has been extremely helpful in making data-driven decisions, especially throughout the global pandemic. The system itself is easy to train end-users on. The company is always working towards continuous improvement and really values client relationships.

Cons

Sometimes getting the information off of a survey requires a little bit of finagling; it isn't initially intuitive.

Reasons for Choosing Mainstay (formerly AdmitHub)

Cost-effective, friendly and not pushy sales reps, higher-education focused only, demonstration was very effective and strong.

April 2021

Sue from Pace University

Company Size: 5,001-10,000 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

April 2021

The Best Bot for Student Success and Retention!

Pros

AdmitHub (soon to be Mainstay) is, by far, the best student success and retention tool I have used in my 30+ years in higher education! The quality, ease of use, features and functionality of the bot make it all highly effective. The bot answers our students’ seemingly countless questions in a matter of seconds, 24-7; allows us to send nudges about important matters; engages students in creative ways that enable us to understand their needs; and enables our staff to spend more time having meaningful interactions with students. As if that weren’t enough, Admithub's (soon to be Mainstay's) customer support is highly personalized and beyond exceptional!

Cons

I honestly can't think of any downsides or features I like the least!

April 2021

Jandro from Austin Peay State University

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Game Changer

The team at Admithub from the top to our consultant have been great, real people who understand the every hustle and grind of Higher Education, they hear are our issues and work with us on developing new campaigns that we may not have considered.

Pros

The best part about the software is how easy it was to implement and start using, every week we get more comfortable with the software and are able to deploy more elaborate campaigns. The response rate from a text campaign compared to an email campaign is unbelievable.

Cons

All of the features are great and easy to use, we have no found any issues that we do not enjoy.

April 2021

Jared from University of Southern Maine

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2021

Game Changer

Strong experience, the founders I respect immensely: [SENSITIVE CONTENT HIDDEN]

Pros

Being able to engineer digestible student-focused communication journeys via live responsive texts has changed they way we can implement the right conversations at the right time.

Cons

I wish they would treat all size universities the same with pricing.

Reasons for Choosing Mainstay (formerly AdmitHub)

Excellence and focus on higher education AI specialization.

June 2021

Emily from East Carolina University

Company Size: 11-50 employees

Industry: Higher Education

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

June 2021

AdmitHub Review

Pros

The best part about AdmitHub is the ability to connect with students without the loss of valuable employee time. Our office sends out mass messages to thousands of students and the chatbot can respond to questions quickly and efficiently.

Cons

The only improvement for my office would be easier integration with our CRM (Recruit - but we are transitioning to Target X). It would streamline the process so we could contact the list of students quicker and more effectively.