NetSuite
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Most Helpful Reviews for NetSuite
1 - 5 of 1,467 Reviews
Apeksha
1,001 - 5,000 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed September 2021
Best ERP out there
Michelle Lyn
Verified reviewer
Food & Beverages, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2024
Netsuit for K's
So far, everything is going well. Of course except for the signal issues and database access I mentioned above. But overall, my use of the netsuite app really helps us to efficiently communicate with potential customers with ease. And makes us sure everything is logged and well documented
PROSI like that we are able to communicate to our current and potential clients, as well as to our suppliers without hassle. All info, templates and previous conversations are in one placem If another person is going to attend to their concerns, no need for lots of instructions, just need to go through netsuite and everything is there. It also has lots of features that I didn't expect. Especially the trend and reporting analysis, it helps us see how many customers we are serving so we can better manage them. We can also get back to the last task the previous user has worked on. If any problem occurs, rhe customer service is ready to help and is very accommodating.
CONSI just love the app. Only that i sometimes have poor signal when I'm at an remote area. The problem is that the database cannot be uploaded when theres no signal. So if I needed to go through my tasks or call a customer, I need to go to a place where the signal is good so i can do that.
Vendor Response
Thanks for taking the time to leave a review, Michelle! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
Replied April 2024
Pragnesh
Logistics and Supply Chain, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2024
NetSuite as ERM (Enterprise Resource Management)
Great ERM tool to manage resources effective and use same language when talking to different teams internally. We are glad to use this tool because for example it was not possible to track expenses and related them to a particular customer with NetSuite.
PROSFinally a product that rivals Salesforce. Competitive pricing and easier to rollout. Many features help us track different stages of a project when in development and going through production.
CONSTraining time - it takes a while to coach employees as this is new tool with limited install base and knowledge.
Reasons for switching to NetSuite
Price was a primary concern as subscription cost and Salesforce develop costs were high.
Vendor Response
Thanks for taking the time to leave a review, Pragnesh! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
Replied April 2024
Cathy
Verified reviewer
Real Estate, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2024
I miss my QuickBooks Enterprise software.
I'm a CPA and CFO with over 40 years of experience. I've used many different software products throughout my career, and have led several different software conversions. This has definitely been the worst experience in my career. The English of the whole implementation team was horrible. It was extremely difficult to understand them, and their written communication wasn't much better. The fact that they were located on the other side of the globe also made them relatively inaccessible. Since this was a financial accounting system setup, the biggest insult of all was the fact that no one on the NetSuite team knew anything about American accounting processes. As a result, they were totally worthless when it came to providing any insight into how to setup NetSuite for it to work smoothly for an American service company. This was by far, the WORST software implementation process I have ever gone through.
PROSWe're a group of American companies with common ownership, worth hundreds of millions of dollars, and a few hundred employees. We thought this would be the best long-term option for connecting our third-party software needs, and coordinating our multiple companies efficiently. In hind-sight, I think NetSuite is better suited to a multi-national company much larger than us.
CONSCommunication was extremely poor. What is sold vs what is provided is very different. They compartmentalize everything so much, that they bleed you dry for money.
Reasons for switching to NetSuite
We were told NetSuite could integrate with many other software products because of its open API platform, but when it comes down to it their implementation teams are not willing to make it happen. Our systems are just as disconnected now (using NetSuite) as they were when we used QuickBooks, but now our software costs are a lot higher.
Vendor Response
Thank you for taking the time to leave a review, Cathy. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at lauren.dattilo@oracle.com so we can connect directly with you on feedback.
Replied April 2024
Jonathan
Oil & Energy, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Solid product, easy customization
Netsuite is a robust ERP system, but is easily customized to fit your businesses needs.
CONSOur fees increased year after year as our discount eroded.
Reason for choosing NetSuite
Pricing, customization, upgrade capabilities
Reasons for switching to NetSuite
Needed a robust system with inventory capabilities and GL slicing beyond the GL code (area, asset, etc)