TextBetter
About TextBetter
TextBetter Pricing
TextBetter is offered across three pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments. Team (up to 2 users): $48/month Business (up to 1000 users): $97/month Enterprise (unlimited users): Contact TextBetter for pricing details.
Starting price:
$48.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for TextBetter
1 - 5 of 14 Reviews
CAROL
Veterinary, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
TextBetter is great for our business
We use it for sending various messages to clients, some completely unique and others are standard text which we save as "signatures" in our email program so we can easily insert them in our messages and then personalize them as needed. It saves us a lot of time on the phone, and we get replies more quickly, and it's easy to learn to use. The staff and clients both like it.
PROSIt's easy to use, simple & straightforward. We love that we can tell our clients to simply text our main business landline number. Many clients would rather text than call or email. And since our texts aren't coming from a short-code (like the prior service we used), clients trust it. We typically get quicker replies to texts than to voicemail or email messages. Does anyone even listen to their voicemails any more?
CONSEmojis don't necessarily come through, but we can't really complain about that. The only Con I can think of it that we originally couldn't receive photos, but TextBetter made that possible & now we can! I think there's a small fee for that, which we're happy to pay. So move that Con to the Pro column.
Reasons for switching to TextBetter
With EZTexting, we had to use a keyword (and have clients use it) otherwise we wouldn't always get their replies. And many clients block texts from short-code phone numbers, and we wouldn't know our messages weren't reaching them. It met a need, but TextBetter meets it so much better!
John
Education Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Great company and a great product
Textbetter has an outstanding product and outstanding customer servie. Setting up the program didn't take lone at all. The program has run flawlessly from the beginnig.
PROSThe software is easy to use and our clients appreciate the having another way to communicate with us. We realized customers were texting us and before text better we were not even aware of it. Great customer service. I have alway gotten a live person right away or a call back within an hour. So many people won't answer their phone texting became a must for us.
CONSI would like it to integrate with Salesforce.
Reason for choosing TextBetter
Textbetter was a simple solution and we love the fact Office saves our texts so we have a record of our communication.
Baylor
Individual & Family Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Simple, affordable, easy to use texting for small businesses
The overall experience was simple and affordable.
PROSThe setup was easy and my employees learned it within minutes.
CONSI'm pretty satisfied with the software. Some people might want integration with other software, but I don't need that.
Sheryl
Automotive, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Easy to use and support!
Really appreciate that it is a generic platform, so can be used across multiple industries or departments. It works well in both our sales and service operations! It was very easy to train our employees and the reporting is straight forward. Pricing per user is reasonable. The contact I work with is extremely responsive to any request I have.
CONSInitially there were some features I recommended and the company took those and integrated them into the product. There is no downside that I can think of at this time.
Kimberley
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Best Business Decision!
We have found the service to be affordable, reliable and the customer service to be to-notch! Adding the text feature through Text Better has been one of the best business decisions we have made!
PROSIt allows us to contact our clients, from our business phone, through an avenue that elicits a quick response.
CONSThe character limits. Although, that seems to be a carrier restriction and not a text better restriction. We, for longer messages, send emails first and then follow with a quick text to alert the client to check their email.
Reason for choosing TextBetter
Pricing and responsiveness of customer service to answer questions and explain the service features.