Maze Software
About Maze
Maze is the leading rapid testing platform that empowers agile teams to test, learn and act rapidly. The platform allows product and marketing teams to test user-facing experiences remotely and collaborate on projects via a unified portal. Administrators can see the results transform into actionable and quantifiable data. With Maze, teams can test prototypes, concepts, campaigns and more....
Maze Pricing
$25/month per seat, if billed annually. Custom pricing from 10+ seats.
Starting price:
$33.00 per month
Free trial:
Available
Free version:
Available
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Maze heatmaps
Maze User Reviews
OVERALL RATING
Showing 4 reviews
Esther
Verified reviewer
Company size: 1 employee
Industry: Design
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2022
The best tool out there for usability testing
Pros
What I like the most about this software is the integration with Figma for prototype testing, all the available templates for concept, content, copy or idea testing. Maze is the holy grail of usability testing. The insights are great.
Cons
The only con is if you are a freelancer or just starting out, the price might be a little high. $50/month might be a stretch for many.
Anonymous
Company size: 1,001-5,000 employees
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2021
Came to fill gaps in user experience tests
The app is great for prototyping and user tests, especially remote and needing quick responses. In my opinion, there is still room for several improvements that could be made with certain urgency, as they would not be so laborious from a technological point of view.
Pros
It is very easy to use and to create and manage the tests, it has a short learning curve. Integration with figma is great, it simulates devices correctly (Web, iOS, Android). Any change in figma can be updated in just a few moments. Deploying a test and sending it to multiple users is a quick task with Maze.
Cons
From the point of view that it is a software for design and usability testing, it leaves a lot to be desired for those who assemble it. It's a bit limited in question templates, I miss a multiple choice format with images for example. The sorting card template doesn't work very well, and depending on the number of options you put for selection you will have a large vertical scroll making it difficult to understand and select, and besides, they are not cards at all. Reports are a very nice feature, but at the visualization of the results it is kind of difficult to make comparisons and identify the users at different times of the journey.
Anonymous
Company size: 5,001-10,000 employees
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2022
The tool is awesome, the company behind it not so much
I found Maze to be pretty good as a design testing tool. But when I left my last company forgetting to transfer the account ownership to another admin on the team, [SENSITIVE CONTENT]who responded from Maze so-called "help" team said, "If the [SENSITIVE CONTENT] is no longer available but the Team is registered under a company email address, then you will need to gain access to that email address so that we can send you the necessary confirmation code." [SENSITIVE CONTENT] ACTUALLY THINKS that a former employee can gain access to a company's email domain. This is considered "help"? [SENSITIVE CONTENT] said that they take their data protection very seriously. That's gret, [SENSITIVE CONTENT]. Not sure what that meant, exactly, because when the account comes up for annual renewal, and the credit card associated with the account is not chargeable, and the email Maze sends to the dead email address bounces back, and that account goes into default, and all the data disappears, how exactly is that data protection?
Pros
Fairly intuitive editor, easy to deploy.
Cons
Its presentation format can cause confusion for participants and the heat mapping function is poorly implemented.
Reasons for switching to Maze
Poor customer support. Ironically.
Response from Maze
We're sorry to hear that you ran into trouble with the ownership of your team. This policy is in place to protect the data entrusted to us by our customers against unauthorized access by a malicious actor. If we are contacted by someone other than the owner of the data and that individual claims to be the owner, we need to be able to get consent from the owner of record. Most companies forward a former employee's email address to someone else at the company which makes recovery easy. We can then work with them to get the necessary consent to safely transition ownership. Otherwise though we will not transfer ownership without consent from the owner of record. We regret that you didn't feel supported as a result of this, but it is an important policy in order to protect our customers' valuable data against unauthorized access. We appreciate your feedback and we'll definitely look at how best we can protect our customers while still enabling handoffs safely.
Replied February 2022
Anni
Company size: 11-50 employees
Industry: Health, Wellness and Fitness
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2020
I've recommended this to everyone
Pros
My testers love it, they think it is fun to use. it makes product management so streamlined and has a wealth of data in it.
Cons
not much, once you get the hang of it it is pretty good