It is very easy to teach to new employees, most pick it up in a day or two. We are paperless so the functionality of that is great. Inventory management portion is phenomenal compared to other programs. Customer service is very responsive. They always get back to me within the day of a phone call. They take customer input and add to the program if practical.

The whiteboard is a bit weak but they are currently working on updating it. Other than that I have had very few problems with the software that wasn't easily fixed.

5 out of 10

Scheduling appointments is simple. Reading the appointment schedule is easy to understand as well.

Not able to leave tabs open, to revisit client cards. This makes me unable to help a client in person, and over the phone simultaneously.

2500 characters is not enough space to give you the details of our experiences with CT software, support and ownership. In 2013, we purchased the software as well as ancillary services such as digital x-ray and digital dental x-ray. I selected CT for my practice based on a demo I was shown online by one of the VPs that I'd known when he was at Intravet. The demo showed a working white board to keep tabs on all cases/patients in the hospital. During the time we had the software up and running, we were NEVER able to use the white board. I was told there was absolutely integration with IDEXX for import of lab results into medical record. Never. Happened. The representative that came to do our training spent about 10 hrs of our training time one day trying to get IDEXX results imported into MR. Nope. It took us about 5 mos to get basic, unreliable importation of labs from IDEXX. IDEXX tried to work with us and offered to have conference call a year later when we were frustrated that when we had add on tests that were performed later and imported were changing name of the previously requisitioned testing and IMPORTING OVER THE DATA. I could not get CT to come to the table to work it out! Digital x-ray. AGFA CR10. Seemed to work well at first. Images then poor quality intermittently, then regularly (under then over exposed, lines in the images, etc). CT assured us they had reported to AGFA and were working with them. HOURS of tech time wasted doing testing, software installation, updates, etc. Finally, 14 mos AFTER we purchased (warranty of 1 yr), it completely failed-would not work at all right before Labor Day weekend. CT said nothing they could do. After repeated calls, they finally gave me contact info for AGFA. Initially was told it would be minimum of [SENSITIVE CONTENT HIDDEN] to even come out & likely [SENSITIVE CONTENT HIDDEN] or more to repair. Asked AGFA what reports they had from CT on the issue. Only 2 were the most recent and another about 18mos previously with our serial number but registered to an urgent care facility in MA or somewhere?!! Whuuut?? Had to solve myself with AGFA and local agent. Unit defective and had been. Got replacement thru AGFA & local support, NOT CT. No help at all from CT. Records lost, patient files going into other patient files without anyone moving them... On and on. I have hundreds of emails to CT over the 2 years we tried to use. Finally had to scrap it and decide to invest in completely different software. DO NOT BUY THIS SOFTWARE! Antiquated OS!!!

Absolutely NOTHING.

EVERYTHING. It is written in Omnis which was initially competing (back in the 90s) with File Maker Pro. You probably can guess who won that race. Omnis has very little support now because it's not profitable.

I have found the software to be easy to use, new staff have little trouble learning it. Our MR are completely computerized and I love the medical records system. I have found the support to be invaluable as all software can have problems from time to time. It is a great program and works wonderfully for me.

I became a Clientrax user in 1999. The company has grown a lot since then and so has my business. I opted for the basics as a new clinic with budget constraints. Clientrax had an abundance of options and tabs that I was not using. The software has always met the needs of my growing practice.

The only problem we have experienced is importing imaging and I think that is because we do not use their cloud services.

INTEGRATION. ClienTrax Cloud Services is a very valuable offering. Our clients can schedule appointments in real time 24/7/365. So much more that a simple email request for an appointment. The client survey tool is also extremely useful. Additionally, the Merchant Services integration is a time save and a good value. Laboratory and Imaging results are efficiently downloaded into the patient record, putting all information into a well organized chart. The ClienTrax team works hard to keep the program current and provide real problem solving solutions in an ever changing environment. Additionally, the reports generated have all the information needed to make business decisions. There is also the ability to customize reports, when needed.

The only con would be to really spend some time thinking about your practice workflow before changing to a new software. There are many useful tips and tools within ClienTrax that can improve practice efficiency when utilized correctly, with prior planning. The only change I would have made would have been spending more time planning our conversion, to better utilize the ClienTrax strengths sooner.