I have listed in the review submitted the "pros" of this software. Franklin Equine Services, LLC is an avid fan and promoter of HVMS. We strongly recommend it to any other our fellow practitioners. This software is fantastic for a sole or multi-practitioner practice...or practices that have multiple locations. It fits the needs for equine veterinarians.

There are too many positive attributes to list regarding HVMS software. These are only a few: the ease of inventory control in the hospital and truck ( and transferring); the ability to set up relational billing /"pickers" so that inventory items & services are not omitted; by having these functions, we are lessening the possibility of lost entries and revenue; ease of use by all staff & the variety of reports available allow you to track and see so many functions regarding everything from inventory, production and revenue. The Business Infusion/HVMS support staff is extremely helpful to assist with problems and suggestions and from an overall perspective---HVMS more than meets the needs of this practice. We have had other equine veterinary software and this by far is the best software investment!

While it is difficult to list any "cons" regarding HVMS software. At this point, I can not think of one negative comment.

It allows us more control in how we manage our business and supplies us with more data than I have seen available from other software platforms.

HVMS offers a more complete platform of software services than any other I have seen currently on the market. Their inventory management software has allowed us to completely revolutionize the way we manage our inventory. Now we track everything and save thousands in lost product. Overall the software is user friendly and is easy to teach to new hires. The appointment schedule is easy to use. The billing for clients is set up in a way that makes sense for equine clients, and allows for split ownership and leasing of horses. The invoices are easy to read and our clients love them. When the software is working properly, the medical history tab is very functional and allows for a very detailed medical record. I appreciate the many reports available within HVMS and regularly use the production reports to track revenue by doctor and compare month to month. The accounts receivable reports are easy to use and very helpful.

We have struggled with software fixes, and errors within the software. Although the help desk is often available, it can take days or weeks to identify and correct errors we are experiencing with the software. HVMS IT is quick to blame our onsite hardware, which is rarely the cause of the problem. The reminder system leaves a lot to be desired. We have abandoned the reminders that are printed by the software and instead use the data to create our own digital reminders. With all that HVMS is capable of, emailing reminders to clients should be an available function. HVMS is slow to fix reports that don't pull data correctly. Seems like they could use more programmers.

The navigation between different areas of info are very helpful, there are many ways to get to the information you are looking for. I appreciate the many filter options that help refine searches. (I am not able to answer the Value for Money as I do o know about costs for system. )

The biggest issue of all for our entire hospital is slowness! It is slow trying to type in information, it is slow searching for patient histories, it continues to get slower if you are trying to search by invoice (presumably because there are so many invoices now?). When you are sending an e-mail thru HVMS and trying to type a note, say sending a statement to a client, it would be SO Helpful if you could save a draft! Having to cancel the e-mail because you get a phone call before completing the note is super frustrating!! It is not uncommon for HVMS to completely freeze up and randomly just close the system without warning, screen just suddenly goes black. That is a frustrating loss of all the screens you had open, you better remember all of the different things you had going on. Closing the month for billing has always been slow but has been extremely slow recently, we often have to have the entire staff close down their computers for 20 - 40 minutes while trying to close the month but a couple of times lately it was 4 - 6 Hours! What a waste of time for sooo many employees (we have about 70 employees, large practice) and the sudden loss of the treatment plan is really hard on our employees doing treatments.

I think it is basically user friendly and easy to figure out for our new staff. I don't know that it's any better or worse than others as I have only used DVM software prior to HVMS. HVMS is more advanced as far as technology goes compared to our other software.

That it has to be rented and can't be purchased. And that the remote server is in Texas and it is not always available.

Information is at our finger tips when on the phone with clients.

Software is user friendly. It is easy to search by horse, customer , or trainer. Calendar is easy to set appointments and reserve equipment needed. Inventory system is easy to track the medications in the pharmacy and on the trucks. Just make sure employees properly transfer items. Human error is our most common problem.

When system updates are done. Sometimes things change and you are not notified. Sometimes when tickets are started for new questions or concerns, it seems like they can be overlooked if you do not keep inquiring about them.