RoboVet Software


 

Robovet is a practice management solution that is suitable for clinics of all sizes. It offers online appointment scheduling, reminders and automated marketing tools.

Robovet enables users to manage the complete information of all animals and search their clinical history. The diary feature allows users to make new appointments and avoid double-booking with existing appointments. It also enables clients to book an appointment using online-scheduling functionality.

The integrated payment solution enables users to accept credit and debit card payments automatically. The AutoSMS feature sends customers routine health checkup reminder messages.

Robovet also provides online data backup to protect from natural disasters through replicated data across multiple data centers.

 

RoboVet - Dragonfly integration
 
  • RoboVet - Dragonfly integration
    Dragonfly integration
  • RoboVet - New animal entry
    New animal entry
  • RoboVet - New appointment
    New appointment
  • RoboVet - Address entry
    Address entry
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10

23 Reviews of RoboVet

Showing 1-20 of 23

 

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Orianne from The Uttoxeter Veterinary Practice
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Good practice software all round . Support and function

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The to pay bit that's allows you the vet to inform reception when and what for next apt . Very good communication tool

Cons

Expensive maintainence fees
Very complicated to set up and use without training
Poor communication

Review Source: Capterra
 

Rebekka from Clent Hills vet group

July 2017

July 2017

functionality seems slow to be developed. Internally built items seem good but bolt ons often don't

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
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Support
Pros

The support team are very good, really appreciate that problems are often fixed while your on the phone. It would be nice if practices were asked what they wanted developed.

Cons

The inability/ reluctance to work with 3rd party companies. Incompatibility with iPads and other mobile devises that would make reception flow better.
No tappi interface
Difficult merging clients
On line booking is not as good as it should be

Review Source: Capterra
 

Wayne from The Neighbourhood Vet
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Pretty Good and getting better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A great program for ease of use, some features are missing but they are catching up fast. The support team is great and the program basics can probably be taught to a computer literate staff member in about half an hour (we know because we've done it!).
Business Barometer and the ability to bolt on Rapport or Sparkline are great additions to a sound performer in the PMS market.

Pros

Ease of use

Cons

Features, particularly in regard to data mining and e-communications

Review Source: Capterra

  Response: Vetsolutions, Vetsolutions

Date: March 2017

March 2017

 

Thanks for your feedback Wayne - it's really useful.

Sara Morris

 

Helen from Deben Valley Equine Vet Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Unhappy customer after upgrade to robovet5

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

Virtually no advantage for equine customers with this upgrade. Many things don't work as well as they did on robovet 4. We have had random accounting errors and inadequate support from technical support. No one has taken responsability for looking after us after a considerable investment for a small business and many issues remain unresolved 3 months on. The upgrade has been a time consuming exercise for me and my staff with hours spent on the phone to technical support.

Pros

search for client records good

Cons

unable to do tasks simply e.g. create a list of clients with and without email address

Advice to Others

needs faster more consistent technical support

Review Source: Capterra

  Response: Vetsolutions, Vetsolutions

Date: March 2017

March 2017

 

Thank you for your feedback Helen.

I have passed your feedback on to the Head of Operations. He will be in touch shortly to discuss your concerns.

Sara Morris

 

Alison from Cobham Veterinary Centre
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Robovet and Vet Solutions are Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Robovet for over 10 years, and still love it! We have always found the layout very easy to use, even for non-techies like us! The ease of use is particularly noticeable when we have a locum vet, for example, as they always find it easy to pick up. Vet Solutions strive to constantly update and improve the system, adding more and more user-friendly functions as time goes by. I plan to stick with Robovet for my practice for many years to come - it does everything we need and more!

Pros

Easy to use, with lots of functions which can be used or not used as necessary.

Cons

nothing really

Review Source: Capterra

  Response: Vetsolutions, Vetsolutions

Date: February 2017

February 2017

 

Thanks Alison - I am delighted to hear you are so pleased with RoboVet,

Sara Morris

 

Lisa from Beech Vets Ltd

February 2017

February 2017

Robovet Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Support

Really good package, works well. Needs some minor administration upgrades of which we have advised Robovet

Review Source: Capterra

  Response: Vetsolutions, Vetsolutions

Date: February 2017

February 2017

 

Thanks for your feedback Lisa.

Sara Morris

 

luisa from Waggin' Tails Chelsea Veterinary Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great help clinical wise but not so much administratively

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Support

Compared to working the old manual way it is amazing and very helpful. However, for being such a robust program I find it lacking of important administrative modules. It is a program that leads you to think you would be able to fully manage a practice when in reality you need to run a complete and separate administration program to achieve that.
The system helps you get an idea of a growth, only based in incomes and client/animal registration but you cant see a full panorama of the expenses, fix assets etc.

Pros

I like the clinical aspect of it, history management, reminders, stock management, appointments management, etc.

Cons

Very weak, almost zero administrative tools to relate the "practice growth" with real life expenditure, taxes, fix assets, etc.
Technically it is impossible to speak of Business Growth without having the full scope.

Review Source: Capterra

  Response: Vetsolutions, Vetsolutions

Date: February 2017

February 2017

 

Thanks for your feedback Luisa, it's really useful. I have asked our Product Development team to make contact with you to discuss areas for improvement.

Sara Morris

 

Wendy from Avenue Veterinary Centre (Malvern) Ltd

February 2017

February 2017

Vet Solutions Robovet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Robovet is easy to use, if your not sure about something support are always available to help and guide you through

Review Source: Capterra

  Response: Vetsolutions, Vetsolutions

Date: February 2017

February 2017

 

Thanks for your review Wendy - I'm delighted you are so pleased with RoboVet and the Technical Supporrt team. I will pass your feedback on.

Sara

 

Martin from Martin B Squires Limited T/A The Green Veterinary Surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Robovet - An Essential Move

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

We were looking at what PMS to move to from PremVet 5, and started looking around. Winning the Vetsolutions monthly conversion competition made up our minds, and we leapt in both feet first with Robovet, as the interface looked tidy and Windows-based, and the sales patter was persuasive. Now we are up and running, and things are gradually coming together, and we are starting to see the benefits. However, personally, I did not find the setup phase intuitive, and am still getting my head round certain behind-the-scenes functions which need to be set up. Some things are not logical, but getting advice from the helplines and a different viewpoint can help make some things clearer. Some things are straight forward, but the process is sometimes a bit laborious for input and extracting information. This may be because I am not using processes every day, so forget between applications, but some things definitely require regular access to the Help Files which are comprehensive, but odd in that scroll arrows do not function and use of the scroll wheel moves the type on one window but the scroll arrows work in the other window. As with most things, use breeds familiarity.
A moment of enlightenment came when I was told we might take six months to get to where we want to be, and then might find we don't like the set up and can decide to change how background processes work. So the system has some flexibility.
We are still learning but can see the system has great potential in helping in the financial and recording processes of the business. Ask us again in a couple of years how we are getting on.

Pros

Flexibility.
User Interface

Cons

Not intuitive. You are expected to grasp things by trainers when you might not have any idea what they are talking about.
Some clients not keen on format of invoices

Advice to Others

If you don't understand, ask another member of the training team, as another way to look at it might help. If still struggling, ASK FOR NICK - excellent teacher!
Print off the help sheets - easier than reading on screen and avoids system lock-up.

Review Source: Capterra

  Response: Vetsolutions, Vetsolutions

Date: February 2017

February 2017

 

Thanks for your insight Martin - it's great to hear that you've made the move and are seeing the benefit.

I have asked our Training and Implementation manager to get in touch to get a little more information from you around some of your concerns. We want you to be getting the absolute most out of the system and you need to be able to use it to do that.

Sara Morris

 

Ron from Kernow Veterinary Group Ltd

February 2017

February 2017

Robovet Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Robovet okay for day to day use. Support has got worse over time and the reporting analysis is limited with some basic reports like client turnover and 80/20 reports are not available.

Review Source: Capterra

  Response: Vetsolutions, Vetsolutions

Date: February 2017

February 2017

 

Thanks for your feedback Ron, it's very useful.

I'm disappointed that you feel let down by our Technical Support team and by some of the reporting capabilities in the system.

I've asked the relevant members of the leadership team to get in touch with you to address your concerns.

Sara Morris

 

Debbie from Deepdale Vets
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

good easy system to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Robovet is a good easy system to you, has a few faults and gremlins.
Accounts is worth having extra training on, as if its done wrong can be a night mare to sort out.

Pros

simple to use, good lay out of diary.

Cons

Not being able to enter a vet for a time period.
So when we have locum vets in they have to go on diary indefinitely.
Would be better if you could enter them for a week or two!

Advice to Others

When entering new stock you have to un tick a stock box then re tick it
to make the item have a location. This is very time consuming.

Review Source: Capterra

  Response: Vetsolutions, Vetsolutions

Date: February 2017

February 2017

 

Thanks Debbie - this feedback is incredibly useful.

I have passed the functionality requests on to the development team - they'll be in touch if they need more information from you.

Sara Morris

 

Orianne from Uttoxeter vets

February 2017

February 2017

Robovet solutions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good system had it since opening practice
Easy to use
Good support
Value for money
Has I one whole year

Review Source: Capterra

  Response: Vetsolutions, Vetsolutions

Date: February 2017

February 2017

 

Thanks for your feedback Orianne.

Sara Morris

 

Tom from Beacon Vets
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

It's alright, but could do with a bit more functionality/support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've used the system for 5 years and found it practical and much better with dealing with our stocking levels than previous systems, however there doesn't seem to be a mad rush to make it easily compatible with other systems (for instance Petlog's Microchip database - surely we could click on a button to 'upload to petlog' all the details already recorded, rather than requiring vets/receptionists to duplicate all the information already on our systems).
Just things like that - the people involved are generally great, but we'd sometimes query why we have a printer server doing nothing when a first time setup would have resolved minor issues.

Pros

It works, generally

Cons

A bit clunky, fails once in a while, security settings controlled by another party make it difficut to get problems resolved in-house.

Advice to Others

Choose wisely

Review Source: Capterra

  Response: Vetsolutions, Vetsolutions

Date: February 2017

February 2017

 

Thanks for your feedback Tom.

I'll pass your comments to the relevant areas for action. They may be in touch with you for more detail if required.

Re your comment on Petlog integration, this is offered as part of our integration with Vet Envoy which was released in Feature Pack 24. If you would like to be upgraded please contact our support team.

Sara Morris

 

Miranda from Barrow Hill Vets

February 2017

February 2017

Show me a system that works well!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have had the system now for 18 mths. The financial side is made far too complicated and after 18 months staff still struggle to give a refund correctly!! There seems to be little development in the system that we ever hear about. The bolt on for appointments is a good idea but displays poorly on most devices. Support has improved as long as its not help with the financial side.... I've had to wait 3 months for them to look into errors! Reporting is better than most.... but they wont show you more than the basics, you then need to pay for a course to be shown how to use it! They will be keen to sell it to you but don't expect much support from the reps after that!

Review Source: Capterra

  Response: Vetsolutions, Vetsolutions

Date: February 2017

February 2017

 

Thanks for taking the time to provide this feedback Miranda, it's very insightful.

I have passed it on to the relevant areas of the business and they will be in touch to discuss it further.

Sara Morris

 

Nicky from Priory Veterinary Group

February 2017

February 2017

Feedback requested

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good support from the tech staff - although not always brilliant at getting back to you with feedback. I would welcome a visit from our rep - apparently we do have one. We are not using the system to the full extent of its limits and need help in getting the most out of Robovet. This service should form part of the package and have the need to pay extra for it. You used to have free user workshops but now any seminars are sales driven.
Good recent support from the customer service from our recent cyber attack - thank you,

Review Source: Capterra

  Response: Vetsolutions, Vetsolutions

Date: February 2017

February 2017

 

Thanks for your feedback Nicky, it's very useful.

I'll pass your key points on to the relevant areas, they'll be in touch shortly.

Sara Morris

 

Stuart from Westport Veterinary Clinic
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Average system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very expensive. Any time your want help or anything from vetsolutions you have to pay a massive amount. Then they will smell in some other charges. Then add more.
Really now heir work the overall service.

Pros

Fairly simple to pick up the basics

Cons

Terribly expensive.
Clunky system

Review Source: Capterra

  Response: Vetsolutions, Vetsolutions

Date: February 2017

February 2017

 

Thanks for your feedback Stuart.

I have asked our Head of Operations to get in touch with you to discuss your concerns.

Sara Morris

 

Jonathan from Park Veterinary Hospital

February 2017

February 2017

Park Veterinary Hospital.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The service desk experience needs to improve significantly. The process does not appear to follow the ITIL model or any similar methodology. Customer feedback is poor and we have to ring again and again to get an update on issues logged. There is no apparent SLA on calls logged resulting in poor management of customer expectations. A facility to electronically log service desk calls and provide customers with updates and an estimated completion date/time would help in my opinion. The staff are very helpful however and try to resolve issues immediately when possible. Where this does not happen the process seems to fall down from a customer experience point of view.

Review Source: Capterra

  Response: Vetsolutions, Vetsolutions

Date: February 2017

February 2017

 

Thanks for your feedback Jonathan.

I have passed it on to our Head of Operations and he will be in touch to discuss your concerns on the technical support desk.

Sara Morris

 

andrew from Greenside Veterinary Practice Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Robovet review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is good but does have its limitations. The support is not good, some of the telephone support staff do not know what they are doing. If something goes wrong resolution of the problem can be frustrating and time consuming. We pay a lot of money every month for hardware cover but when something breaks there is always a reason why it is not covered. We are looking to change to a cloud based system.

Review Source: Capterra

  Response: Vetsolutions, Vetsolutions

Date: February 2017

February 2017

 

Thanks for your feedback Andrew.

I'm disappointed to hear that you've been let down by our technical support team.

I have passed your feedback on to our Head of Operations. He will be in touch with you shortly to discuss your concerns.

Sara Morris

 

Paul from Chestnut Vets
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Robovet review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been a robovet customer / user for 18 years, I have generally been pleased with the product but in recent months new developments have been added at extra cost which previously would have been included in our monthly fee. These new developments promise a lot but are also not bullet proof and have various issues and so are relatively poor value

Pros

Stable

Cons

Poor value for money

Review Source: Capterra

  Response: Vetsolutions, Vetsolutions

Date: February 2017

February 2017

 

Thanks for your feedback Paul.

I'd be interested in finding out more about your comment on the new product developments and the issues you have experienced with them to see what I can help with. I'll be in touch to discuss.

Sara Morris

 

Mary from MacArthur Barstow & Gibbs Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Recent adopter

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The training was not sufficient, and not adapted to the way we in particular we trade. So 9 months later we are still having issues with the system. We were not aware we would have so many problems or we never would have changed.

Pros

The reports are useful

Cons

There are too many keystrokes per transaction, it is not easy to use.

Review Source: Capterra

  Response: Vetsolutions, Vetsolutions

Date: February 2017

February 2017

 

Thanks for your review Mary. I'm sorry to hear that your experience has been so disappointing and I want to help change that.

I have passed your feedback regarding training to our training team manager, Laura, she will make contact with you to get additional information and put a plan in place to make sure you are getting the most out of the system.

Sara Morris