WidePoint

RATING:

5.0

(3)

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Overview

Reviews

About WidePoint

WidePoint is a telecom lifecycle management solution designed to help businesses handle expenses, orders, devices, assets, logistics, policies and more from within a unified platform. Teams can access custom reports to improve decision-making processes and periodic reviews. The web-based portal allows users to access asset locations within the organization according to requirements. WidePoint enables businesses to track service or device requests and configure role-based and attribute-based access permissions for team members.

WidePoint Pricing

Contact WidePoint for pricing details.

Starting price:

$1,000.00 per month

Free trial:

Not Available

Free version:

Not Available

WidePoint Reviews

Overall Rating

5.0

Ratings Breakdown

(3)

(0)

Secondary Ratings

Ease-of-use

4.5

Customer Support

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for WidePoint

3 Reviews

Write a Review

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed April 2020

Services Provider - WIDEPOINT

My experience has been very positive. Account management, Helpdesk, and support staff have always been quick to respond with service and solutions.

PROS

Vendor has been very flexible to meet our needs and address any concerns we have.

CONS

No issues with working with Widepoint. Long term partner not looking to change vendors.

Reason for choosing WidePoint

We reviewed three other service providers for the service and made the decision to move forward with Widepoint based on overall service capability, price and the management team. Very satisfied with the relationship we have developed with Widepoint

Vendor Response

Thank you for taking the time to provide feedback on your experience with WidePoint. We look forward to continuing to support you and your organization for many years to come!

Replied April 2020

Tim

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed July 2021

WidePoint - Wireless TEM Services (Telecommunications Expense Management)

Overall experience with WidePoint during the past 10+ years has been excellent for our Wireless TEM services. Great customer support from the helpdesk and management. Always provided great support for the Army Corps of Engineers and during national emergencies (flooding, hurricane, fire, border protection, tornado, etc.). While also providing excellent cellular cost savings and billing support. Supported approx. 23,000 devices for the Corps of Engineers.

PROS

WidePoint provided great technical support, billing support, cellular cost reductions, rate plan optimization, and customer helpdesk. Wireless TEM Services included Project Management, Contract Optimization, Inventory Management, Invoice/Billing/Audit services, Rate Plan Optimization, Reporting & Analysis, Dispute Recovery, Procurement services, Help Desk & Break Fix, Transition services, Life Cycle Management, Emergency services, and Online Portal.

CONS

N/A. Online portal software performed very well.

Reason for choosing WidePoint

Gartner recommended, Wireless TEM (Telecommunications Expense Management) services, Billing & Audit support, Cellular Optimization plans, Customer support and Help Desk, and overall Value to the Corps of Engineers.

Vendor Response

Thanks Tim. Your feedback is greatly appreciated!

Replied July 2021

Robert

Hospitality, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed April 2020

CDL

Working with the team is great. They always have the information I need.

PROS

Communication from the team is great and they have the information needed.

CONS

Having to run full reports to get report data

Vendor Response

Thank you for taking the time to provide feedback on your experience with WidePoint. We look forward to continuing to support you and your organization for many years to come!

Replied April 2020