The main selling point for us was organization. It allows user to file away documents without leaving the desk. Everyone seems to be emailing documents these days, so it's easy to save the attachment and upload it to Paperwise. It's a no-brainer.

Storing all of our paper files into a digital locker has completely changed our work environment. Productivity is through the roof and everything is organized and easy to find. All-in-all this is a must have for any office. Being able to organize documents based on department (accounting, order entry, contracts, etc) allows us to stay organized without giving it a thought. If you're still keeping boxes of paper files around, you really need to consider this.

Like with any software there are occasionally some technical difficulties. Files may not "print" into the cabinet properly, or the program may crash randomly.

Since the initial installation/proof of concept at our site, we have increased the business areas who have benefitted from virtual file cabinets. As we are struggling to find physical office space for new hires, is it great to be a part of reclaiming 'real estate' by providing a virtual location in which the old records can be moved to provide more space for employees- without sacrificing the information or details in the records.

I like the ease of input and retrieval. The software allows multiple formats for inputting files and records. I love the ability to redact/modify and place noted on top of documents with 'pane of glass' technology. The ability to recall the different versions is a great feature.

The fact that the full text search is a different application. I miss the full text search function from within Query. It would be nice if SendTo and ImageWise could be merged into a single title. Select the source, choose to send it to PaperWise and then determine if it is a tiff/pdf or the native file format.

Can't think of anything at the moment. It hasn't been the most helpful software while using TAM, I don't feel that we have been properly trained on this software and not using all the features and available benefits.

Too many steps. Unable to have to many applications open when using this software without freezing. However I feel I should add that I don't feel that we have been properly trained on this software and not using all the features and available benefits.

allowed us to control our billing process that is dependent on plenty of paper work. We have extended to other business scenarios as well.

Existing connections into our TMS and the ability to adjust queues to fit our needs. The ability to write custom integrations and out of the box web site accessibility. Performance is quite good, support staff are excellent.

Better integration into web apps. Initially they needed to write scripts for us in IE and no other browser. That was a while ago so perhaps this has been addressed. While their integrations are above average, more plug and play API's would be nice.

I have customers tickets that I can see what they have purchased in the past and help them if they want to repurchase from that same line. I can help them find out if they have purchased an extended warranty and help them with warranty's by looking up there tickets. I can send copy's of tickets to customers with this software as well as print copy's.

I can find a customers ticket so fast and I don't even need to have the full first or last name. I can scan and easily look up old tickets to help customers find previous purchases.

When it restarts it self and I have to get the proxy and all that info to get back on ,but it is rare that it happens.