About Zapier

 Zapier is a cloud-based integration platform that helps businesses of all sizes automate daily workflows involving various applications. The solution enables users to transition data between web applications automatically while integrating apps with one-click functionality. Zapier allows users to define actions and set automatic triggers.

Primary features of Zapier include automated repetitive tasks reminders, online templates, activity dashboard, API maintenance, triggers and actions, online developer portal, new app updates and account management. Additionally, Zapier can be synced with Google Calendar and already existing tools.

 Zapier integrates with applications such as Slack, Google Sheets, QuickBooks, Facebook Lead Ads, Google Docs ...


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Supported Operating System(s):

Web browser (OS agnostic)

1,505 Reviews of Zapier

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,091)

1,091

4 stars

(358)

358

3 stars

(41)

41

2 stars

(8)

8

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1505 results

October 2019

Stephen from PSIvet

Verified Reviewer

Company Size: 51-200 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2019

Zapier - Taking the extra steps out of extra steps.

Zapier has been a great product to use. The "Zaps" you can setup reply help save time. Right now I use it to automate our workflow for incoming marketing requests. Requests come in through a Google Form that synched the data input into a Google sheet form. Zapier takes all new data rows and parses them into an approval request e-mail, Trello board item, and a current project doc Google Sheet.

Pros

Zapier added extra functionality to existing software and apps we were already onboarded with and saved us time by streamlining our workflow.

Cons

There is a bit of a learning curve between setting up automation and testing it, in some cases it's difficult to determine where the error is.

Reasons for Choosing Zapier

Larger Enterprise level application integration.

January 2020

Alexandra from Deluxe Corp

Company Size: 501-1,000 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Switching to Zapier has saved us many headaches!

We've had an amazing experience switching to Zapier. Our previous vendor disconnected all the time and wasn't great about notifying us, and was considerably more expensive. Zapier is responsive, intuitive and exceeded our expectations. It's really helped us create value for our clients.

Pros

I love that Zapier is intuitive to setup and warns us of any disconnections, and has an amazing support staff, all features our previous vendor was seriously lacking. We initially made the switch to Zapier simply to link Facebook Lead Ads to email, but since have utilized many other "zaps" to create workflows for clients that our clients are thrilled about. We've linked Facebook Ads to CRMs and email marketing platforms, text messages, Google Sheets and auto-emails, and we've turned our internal marketing team and SEO and PPC teams onto the service. In my opinion, the best feature of Zapier is the ability to build out entire flows (e.g. Facebook Lead Ads submitted triggers adding it to an email list, updating a CRM and sending a text - you don't just have to choose one feature).

Cons

Facebook's API causes Zapier to disconnect frequently, but Zapier is quick to send an email letting us know our Zap isn't functioning correctly, I just wish they would tell us WHY it isn't functioning correctly. The emails should include more details so that we can isolate the particular part of the service that isn't functioning.

June 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

The magic connection software!

Zapier has been to great to get old and new software alike to cooperate effectively. We built an entire industrial-grade text messaging platform powered on the back end by Zapier.

Pros

Zapier makes it quick and easy to connect almost any two pieces of software in the cloud via webhooks, API calls, or web-accessible flat files!

Cons

rate limiting is probably the biggest issue to give this a real go, along with the inability to easily call in external modules, e.g., custom JS written externally, or to front an API.

Reasons for Choosing Zapier

We actually liked the Integromat platform; at the time, we were restricted to using U.S. data centers, and Zapier was the best platform among those that offer pay-for-usage pricing.

January 2018

Dianne from Long Hill Partners, LLC

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

January 2018

I like Zapier, and appreciate its value. But when there's an issue, customer service is nonexistent

Zaps help automate data flow from one software package to another, reducing the amount of redundant manual data entry.

Pros

I love that Zapier can automate data integration between the several software packages that I use as a small business owner (QBO, Shopify, Zoho, etc.).

Cons

I've had Zaps suddenly stop working (after functioning properly for months) for no discernible reason. Worse, customer service is woefully inadequate. You can't actually speak to anyone and walk through the issue and how to fix it. Instead, you're confined to sending an email -- wait for a reply -- see if the reply is helpful -- if not, send a second email and wait -- get a reply with advice that may or may not solve the problem -- try the suggested fix -- if it doesn't work (which it often doesn't), start the whole process over again. I currently have a Zap that hasn't been working for 4 months, and I have tried everything I can think of to fix it without success. The advice I've received doesn't help, and there is no way to actually work WITH someone to walk through potential solutions until it's resolved. As a result, I am not getting the benefit of having customers in QBO automatically set up in Zoho -- which means I'm not getting the benefit of sending those customers automated email campaigns. Extremely frustrating.

April 2020

David from InGoal Media

Company Size: 2-10 employees

Industry: Media Production

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

5.0

April 2020

Zapier is a key part of our company workflow

Outstanding...we use it to connect various data sources and ensure things transfer without loss or error. It is seamless and has saved us a tonne of time.

Pros

It connects apps that don't normally integrate - keeping our data at the forefront and reducing manual input - and potential errors.

Cons

For a beginner there is a small learning curve but if you have good technical skills you can get running quickly so it's not too significant.

Reasons for Choosing Zapier

IT worked at another company so I didn't explore making a switch.