Chargebee
About Chargebee
Awards and Recognition
Chargebee Pricing
Launch: Free tier - $50k aggregate revenue free Rise: $299/month (billed monthly) or $249/month (billed annually) - includes $50k/month revenue Scale: $599/month (billed monthly) or $549/month (billed annually) - includes $75k/month revenue Contact Chargebee for details of Enterprise plans.
Starting price:
$299.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Chargebee
1 - 5 of 82 Reviews
Mark
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2022
Everything is in there
Good. We used to do manual invoices separate from credit card invoices. Having a single billing systems improves efficiency and we have a single source of the truth with respect ti critical business KPI's.
PROSI like that we can also do quotes from the system that customers can accept and it takes them to the checkout. Huge time-save for our sales team.
CONSIt's hard to do price indexation to subscriptions. It generates credits and credit notes that our customers initially don't understand without us explaining it.
Reason for choosing Chargebee
Chargebee was more simple which suited are business. Chargify was good too. Conceptually they can address complexer issues but it also makes it harder to implement. They could also not support future billing.
Reasons for switching to Chargebee
Recurly was more expensive and could not give us a good deal to their enterprise plan as an existing customer.
Vendor Response
Thanks so much for your positive feedback Mark. We really appreciate the time you took to write such a detailed review! Your feedback enables us here at Chargebee to further develop our products and services. In addition, your review will help our future customers to make more informed purchase decisions. Please do not hesitate to share any other feedback you have in the future. Thanks again for being an advocate for Chargebee.
Replied April 2022
Dale
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Subscription management you can rely on
Its been great to use Chargebee and we have absolutely no regrets about out decision.
PROSThe system is fast and provides a great development experience.
CONSThe changes to the platform's product catalog means that switching to the newest version is a lot of work. As the older version is still supported, this is not a big deal however helping with the migration would be very welcome.
Reason for choosing Chargebee
We wanted flexibility with payment gateways and a tool dedicated to subscription management.
Shaun
Apparel & Fashion, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed November 2023
A deeply regrettable & expensive experience
Our experience with Chargebee has been nothing short of a nightmare. The first implementation consultant we were assigned was utterly incompetent, providing no solutions and merely directing us to irrelevant API documentation. They showed no interest in understanding our use case or reviewing our documents and user flows. During our weekly calls, I was left to fend for myself, presenting configurations that didn’t work and proposing solutions that were met with dismissive responses. It became painfully clear that this consultant, an external contractor, was more interested in passing the buck than in providing any real assistance. Our pleas for help fell on deaf ears, with emails left unanswered for weeks on end. When we requested a new implementation consultant, we were unaware that this was merely a symptom of a larger problem: Chargebee’s complete disregard for their customers. Our second consultant was a breath of fresh air, taking the time to understand our use case and helping us find a working solution. However, the migration package we purchased was a complete waste of money, offering little more than a suggestion to read the error messages and make the necessary changes. Fast forward to today, and we are still grappling with an open ticket from [sensitive content hidden]. The configuration that Chargebee sold us has proven to be a complete disaster. Following an update in August, our instance has been plagued with errors, causing serious issues for our customers. To add insult to injury, we were informed that the features of the solution we purchased nine months ago do not work together. This was news to us, as none of their documentation suggested this. Despite presenting examples of both successful and failed system operations, Chargebee has failed to provide a replicable explanation of our current configuration’s behavior. The most alarming part of this ordeal is the frequency with which we have had to chase them for updates, only to be met with silence, followed by a call in which we are blamed for not testing the configuration properly. Chargebee has refused to provide a written explanation of how the code should behave to this day. They have refused my ask to further go over our examples and truly understand our use case. If you’re looking for a service that will lie to you, ignore you, and treat you like a fool, then look no further than Chargebee. Their approach to customer service and business conduct is nothing short of appalling.
PROSIt is quite intuitive and easy to use.
CONSThe team at Chargebee has proven to be nothing short of a disaster. They treat you with utter disregard, blatantly lying to you and leaving your emails unanswered for weeks on end. When you finally manage to get a response, they lure you into a call under the pretense of prioritizing your concerns, only to leave you in the lurch once again. This vicious cycle of neglect continues unabated, while you are left to deal with the fallout of their incompetence, losing customers in the process. Their behavior is not just unprofessional, it’s downright disgraceful.
giulio
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Chargebee experience
It's really easy to use and handles everything for you + it has great documentation for developers and I havem't encoutered any kind of bug which is truly amazing. Chargebee is basically perfect!
CONSDidn't find any cons, maybe it can get confusing seen the amount of settings but there is documentation made to help you.
Reasons for switching to Chargebee
Patreon was hard to integrate as a developer.
Liam
Information Technology and Services, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Accounting and financial management software that simplifies everything and saves us time
It is fantastic software for automating accounting processes, reducing manual work, and eradicating possible paperwork. All accounting information is stored in the software, and it is easy for the accounting team to access this information, generate reports, perform in-depth analysis, adjust payments, and manage accounts payable and accounts receivable, among others. It is the best accounting software we have found; our experience has been excellent.
PROSI love Chargebee for many reasons, the most important being that it allows us to streamline all the organization's transaction recording, which always involves a lot of money; at the same time, it helped us improve our previous shortcomings in generating reports. It has features and functionalities that save us time and make our daily accounting work more accessible, allowing us, among many other things, to import the account statement, perform in-depth analysis, and have control of all expenses; in short, it simplifies the entire accounting process, from purchases to the general ledger and accounts receivable and payable. Best of all, it is not difficult to use, and adapting to the software does not require much training.
CONSThere is a learning curve at first, primarily if you have yet to use accounting software; however, we have overcome that curve quickly and get great use out of the software daily.