eBizCharge
About eBizCharge
eBizCharge Pricing
Please contact Century Business Solutions for pricing details.
Starting price:
$0.01 per month
Free trial:
Not Available
Free version:
Available
Most Helpful Reviews for eBizCharge
1 - 5 of 41 Reviews
Kerry
Mechanical or Industrial Engineering, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Century Business Solutions Is The One Stop Shop For Companies Credit Card Processing Needs!
My experience with Century Business Solutions has been nothing but wonderful! I started out by having a major problem with my current credit card processor who dropped one of our online stores because we sold pre-owned parts. I found your company online - because I wanted a new solution that would process walk-in orders, over the phone orders, and payments on both of our oscommerce stores. When I called in I was connected with Tristan Wynn who got an earful from me in the beginning of our conversation because I have had nothing but bad luck with credit card processors in the past. Tristan made himself available anytime I needed to talk, he answered questions for me and when he didn't have the answer he got the question answered for me. He was honest, he didn't feed me any line of crap. He just told me what your company could do and so far with the results and solutions we see - everything is spot on and you guys have a great solutions! You are in my opinion the one stop shop for credit card processing with your POS, mobile app, and ecommerce solutions! After signing the paperwork to get setup with Century Business Solutions - our account was approved within 24-48 hours which was great as well because our one online store was down - the only thing we could accept was paypal. After getting approved Tristan got me in touch with Brian "Gio" Giovannone - Client Services Specialist who worked with me over the phone on getting both of our online stores setup, with special source identification so we can see what payments come from what store. We did some test transactions, and all seemed to be working good with the stores! Gio also helped me get POS software installed on my computer, and setup users for the others in the office that need access to it. Tristan & Gio are top notch! Very Professional & very helpful! This all took place last week - October 27th. This morning I come into the office and we got two orders online - I had some questions about them. I reached out to Tristan who pointed me to support team. I worked with an Alex - then processed a very large $96,000.00 transaction and then spoke with a Kristina Engen - to verify that payments went through, that everything on your end looked good. Alex and Kristina were also very helpful, made me feel good about some of our first transactions with your company. I look forward to our future dealings with Century Business Solutions and your whole team!!
PROSI love how everything is integrated from the POS terminal to our online websites, etc. And I love the ease of use/straight forward approach to your software!
CONSNone so far!
Vendor Response
Hi Kerry, Thanks for the positive feedback! At Century Business Solutions, we strive to ensure that your taken care of from start to finish. If you have any questions regarding your integration, please don't hesitate to reach out to us. We are here to help.
Replied October 2016
Les
Automotive, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2023
Good product once you get past onboarding process
Now that we are live and no longer need to interact with their onboarding team the EBIZ software works well. The post go-live training and tech support group are much more professional and proficient than the Sales and On-boarding group. Word to the wise, DON'T give them access to your business checking account until you're absolutely sure that the system is fully functional and you're ready to go-live. They'll start charging your account as soon as you submit an application and will refuse to issue as refund.
PROSThe product works well. We process 60-70 Web order with CC Authorizations into our SAP B1 system with SAP's DI API and the EBIZ API. The EBIZ backend API service enables us to Capture CC payments via batch and single transaction processing from within SAP. We can also issue CC refunds from within our SAP application.
CONSThe onboarding team at EBIZ was very slow to respond and it took our web developer a very long time to receive the information necessary to implement the EBIZ API on our site. Meanwhile their accounting system started directly withdrawing funds from our bank account before we ever processed any live charges.
Reasons for switching to eBizCharge
Boyum is a European(Netherlands) based company and it's very difficult to find and a US based VAR that cannot fully support the product. Boyum does not directly support the product in the US.
BobbiAnne
Non-Profit Organization Management, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed March 2022
If you're Canadian - DONT BOTHER - If you're American.. Still not advisable to use eBIZ
Terrible on so many levels. I signed up with Ebiz charge to offer our customers the opportunity to pay by creditcard, where their payment would be directly linked to their invoice. WHEN the software is operating as it should, this does happen... I have minimized the amount of cheques to process for incoming payments however now I'm spenidn 5x as much time complaing to Ebiz about the functionality of their program... How can you operate for 4 months and not let our customer input postal codes.... (if it wasn't clear.. the inability to input postal codes made it impossible for us to take payments from new clients as the card was rejected without a postal that matches the billing address)
PROSBasically nothing... This program has caused me so much frustration and wasted so much of my time & I consider myself tech savvy (not you know a computer programmer, but very capable). I guess the main pro... is that it integrates directly into Quickbooks.. i guess i'm also not "upset" about the monthly fees.. Mind you with all I have to complain about.. I've requested several reimbursements and not yet received one. *shrugs*
CONS1. For over 4 months eBiz let us operate with a version of the software that would not accept postal codes.. We are Canadian.... 2. Setting up the email templates that I send to customer required me to reach deep into my brain and pull out the HTML coding skills I learnt in highschool. 3. Glitches out my computer regularly 4. Latest update kept the subjust line of my email templates, but erased all text, logo, information about the invoice 5. I have 2 EBiz accounts for 2 different companies and as a result I have over 7 individual and separate login usernames and passwords. 6. Frequent complaints from customers that the "pay now" button doesn't work. 7. had to sign a 3 year contract with a large penalty for leaving before the 3 year term. 8... The list goes on.... but you get the point
Jole
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
eBizCharge review EXCELLENCE
I have been using eBiz for several years, this is the Best Customer Service vendor for credit cards I have ever experienced. It is very user friendly, and the quality of the product is Great. I can not say anything bad about this product. If we have had a problem they have always been there to assist us in a timely manner, you don't get put on hold for long wait times and you always get a live person. When you speak to a person they are always friendly and happy to assist you. Excellent Product, Excellent Service, I would recommend this to anyone.
PROSBeing user friendly
CONSThere is nothing I don't like about this product.
Vendor Response
Hi Jole, Thanks for the positive feedback. We are happy to hear that our focus on Customer Support is showing through feedback such as yours. We are committed to helping our community, so thank you for the positive feedback Jole. Please don't hesitate to reach out to us if you have any other issues. Century Business Solutions
Replied September 2016
Dodie
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
I LOVE IT!!! Support is always there and very quick to respond.
SUPPORT when needed. I rarely need support, however as we all know.... when you need it, you need support team to be there.
PROSIt helps by having an extra "checks and balance" step with the batch reports. Since I am dealing with peoples money, I use this as hard-copy report to review for double checking. AS well as using it to help balance my Quick Books banking/deposit process.
CONSyou have to reenter the entire card number when only the expiration date has changed. but in the scheme of things, this is a minor issue.
Vendor Response
Hi Dodie, Thank you for the wonderful review. It's always a pleasure to work with you!
Replied July 2017