About Recurly


Developed to help companies streamline billing functions, Recurly is a cloud-based system providing billing and invoicing capabilities. Recurly integrates with several payment gateways, such as PayPal, Stripe, SagePay and more.

Recurly can also be connected to preexisting websites. During the implementation process, Recurly can add all existing contacts from users' previous billing software, so that companies can pick up exactly where they left off before implementation.

Recurly includes an invoicing module that lets users draft invoices, and they can choose between payment collection options. With the account management dashboard, users can track all payments pertaining to certain accounts. For accounts that are behind on payment, the Dunning Management feature allows companies to customize dunning rules, standardizing follow-up processes for all accounts.

A subscriptions dashboard helps manage accounts with recurring payments, and allows companies to sort subscriptions by those that are renewing, those that are expired, and those that are paying. Recurly is best suited to small and midsize companies in any industry segment, including distribution, manufacturing, nonprofit, retail and more.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

24 Reviews of Recurly

Average User Ratings

Overall

4.42 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(12)

4 stars

(11)

3 stars

(0)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

Showing 1-10 of 24 reviews

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

April 2018

Not great, but the best reoccurring billing platform.

Pros

- Most advanced tool in the space.
- Ability to customize checkouts with reculry.js
- lots of flexibility in ways to use the platform

Cons

- Wish the exported reports were betting (can't see how many days left in an ending subscrtiption in export -- so can't follow up with them. Can only see number of remaining occurences but if you offer monthly and annual for example you have to custom segment that information)
- Wish the analytics were better (better insight into plan peformance, churn by plan etc.)
- Better email targeting (currently not able to target endings trials unless the plan has a trial, not if they use a trial coupon -- lots of small issues like this across the platform.)
- The emails sent from recurly servers end up in spam often for our customers.

June 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: GetApp


Ease-of-use

3.0

Customer support

4.0

Functionality

4.0

June 2018

Solid billing platform that gets easier as you use it

Pros

It gives you most of the info you need in regards to the payment for 95% of cases I've been working with. Once you get used to the UI, it's actually quite easy to navigate around and quickly grab billing info you need to troubleshoot any problems. Support is professional and helpful.

Cons

If you don't have any colleagues using it already, it may take a little longer to get used to since not all of the elements are intuitive. Support sometimes takes a moment to reply and is not necessarily available 24/7.

February 2017

Michael from Thriveworks

Company Size: 51-200 employees


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

February 2017

Saves time and makes you money

I recommend Recurly every chance I get. This product is awesome for managing recurring payments. If you have any type of recurring payments that have kept you busy running credit cards every month, you need to consider this software. Its features make taking monthly or annual fees a snap. Customers can get notifications prior to the charge. They also have options to make it convenient for the customer to opt out or cancel memberships, which can save you, even more, time. The cost is great, too - far less in the long run than paying an employee to manage recurring charges. Use Recurly and you can free up time to invest in your business and make more money.

Pros

Easy to use.
Cost effective.
Time-saver

February 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2019

I would fully recommend

Pros

First of all- support. I really like how helpful the guys are, would be lost without them. I don't have a comparison to other programs, but I feel that Recurly covers all (or at least most) of our needs. I really like the design and user-friendly interface.

Cons

I wish there would be more customization in terms of reporting. Also, I feel like it is not very intuitive. I'm missing some tooltips that would guide me through the software which such business impact. Alright, there is Help section and FAQ, but it takes a while to find required information.

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2018

Must have for SaaS billing

Pros

The ability to set recurring billing on automation is a must have for any SaaS platform. Recurly makes it very simple to get going. Not to mention they provide all the tools needed to apply coupons, promos, refunds, dunning and more.

Cons

The price can feel brutal. Since you pay not only for the software but for a percentage of your MRR, that means it can quickly grow as you grow.

February 2018

Lorin from LawToolBox

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2018

What use to take our company hours, now takes minutes.

Pros

The program has completely transformed our billing department. The interface is pretty user friendly, but I would say the biggest pro is their support team. The chat box is always available and they answer your questions within seconds.

Cons

The learning curve of how exactly the program works and predesigned, was a little difficult to overcome. There are too many automatic emails sent out, so you really need to know how to navigate & turn them off (or know that they're even being sent out in the first place).

June 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

June 2018

Saves us tons of developer time

Pros

Recurly is really easy and functional. If you need to bill customers every month and don't want to build it yourself, recurly fits the bill

Cons

They take a large cut of billings that we run through the platform. We are looking to transition away as a result.

July 2016

Eric from Digital Media Systems


Ease-of-use

4.5

Value for money

4.0

Customer support

3.5

Functionality

3.0

July 2016

Easy-To-Use Interface, Lacks Some Seemingly Intuitive Features

Pros

The product was easy to navigate and had a very short learning curve.

Cons

The software was missing some functionalities that I would think would be standard with a billing and payment oriented software. The billing periods/cycles were not easily customizable. Ensuring that a recurring billing subscription did not renew also seemed to be more difficult than it should be.

June 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Great Billing Management System

Subscription Management

Pros

The functionality and the support are amazing. Recurly is a tool we use almost daily to manage subscriptions and I couldn't ask for a better tool.

Cons

Coupons! Coupons are an absolute pain to add-in, especially if the subscription expired with a coupon already attached.

December 2017

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

December 2017

Great UI and simple to use

Pros

The UI is amazing. I use products like Stripe as well and I find the experience much simple and customizable.

Cons

The reports and analysis section can be a lot more customizable. We find it a bit difficult to collect the exact data we require for our month end analysis.

January 2015

Harrison from Optimizely, Inc.


Ease-of-use

3.5

Customer support

5.0

Functionality

4.5

January 2015

Overall Recurly is a great and intuitive product which is easy to use.

Pros

Once you learn the software, it's easy and quick to get things done. Seeing past history on an account is clear. Our organization is easily able to give many different departments access and enough privileges to fully own our required tasks. Still, our finance department can truly own billing and collections. If and when their have been issues with Recurly, their support has been thorough, and their communications have been clear and helpful.

Cons

You definitely need training from someone else who has used it to learn it properly. It didn't seem intuitive or something I could learn on my own. Also I'd say about 15% of the time, the site is down, or I at least have to log in three or four times. If manual collection is used for certain invoices, you lose the ability to truly audit what a customer is seeing.

February 2018

Becky Jewell from Zentail

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0