Have had an awesome experience with SmartTouchAP ever since the upgrade from using AIR.

Recognition of invoices is very high and accurate. Very easy to use and makes my life very simple. Also, customer service is exceptional, the team is very responsive, quick and friendly.

Sometimes invoices have difficulties with recognition when there are no PO's or contracts to match the invoice to. For duplicating lines I wish there was a feature to include the Worktags in the duplication.

Overall, the software is awesome and user friendly.

The verification team's role to verify the correct information has been entered is very important to processing the invoice in a timely manner.

We were told that we would have page/file to use to separate the invoices but it hasn't worked since we started with the software.

That we are able to add the name of the vendor to the invoice file even when the vendor is not in our processing system.

That we were not able to code our invoices in Ascend like we originally had hoped.

We were able to consolidate our OCR systems into one simple process saving our team time and money.

Ascend allows us to integrate our invoices quickly and easily. The accuracy level is amazing.

Ascend works best in a full screen view, however this is not always the best thing for a busy department that constantly has multiple screen operating at any given time.

The images are crisp and clean. Much better than previous

It is frustrating that every time I view an invoice I have to do SSO each time

Eliminates duplicates, which can be time consuming if this feature was not offered.

Easy to move through the review process and auto populates PO information from other platforms.

Nothing so far, all seems to be working well.

Very happy...I just got this job three months ago and during training I was able to catch everyhting very well, the system is very user friendly.

Everything, its very well "jointed" system.

I'm really satisficed my employer has this system no complains.

I believe it really helps high volume entities with inovice processing.

I like the responsiveness of the program, and the OCR to pre-fill the invoice details for review.

Occasionally the information is wrong and has to be modified.

The PO matching software along with the approval chain is critical.

There are certain features that were present in our previous system which are missing currently.

Ease of use and integration with Workday

I am not sure there is anything we don't like about the software